JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
What this opportunity involves:
As a Service Centre Attendant at JLL, you'll be the cornerstone of our day-to-day facilities and business support operations, ensuring our workspace runs smoothly and efficiently. We believe the most effective teams are built when everyone is empowered to thrive, and your role makes that possible by maintaining safe, compliant, and welcoming environments where our people can do their best work. You'll oversee our service centre operations, manage facilities administration, coordinate with suppliers, and serve as a first point of contact for operational needs across the site. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and you'll play a hands-on role in delivering exceptional workplace experiences that reflect our commitment to innovation and excellence. This position requires someone who can balance multiple priorities, from mail operations and stationery management to first aid coordination and security administration, all while maintaining the high standards that set JLL apart. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll work closely with various teams to continuously improve our facilities management practices and exceed service expectations.
An Overview of the role:
Maintain the Service Centre by processing incoming and outgoing mail, faxes, and courier deliveries in a timely manner, while conducting regular mail runs and managing stationery levels across the facility
Monitor and manage inventory of stationery, business cards, and supplies to balance availability with cost efficiency, and coordinate locker assignments and access card distribution
Oversee first aid room operations and maintain first aid kits and equipment including defibrillators, ensuring workplace safety readiness
Maintain sites and client assets to high standards while ensuring safe and compliant workplaces, undertaking manual handling activities as appropriate to service delivery
Coordinate with suppliers and contractors, ensuring they're properly trained, signed in and out, and working in compliance with JLL and client safety practices
Track and report service delivery issues, communicate problems through to resolution, and provide back-up support for records responsibilities when needed
Sounds like you? This is what we are looking for:
Minimum three years of experience in administration or facilities coordination with proven ability to manage complex operational matters
Competency in Microsoft Office suite and strong interpersonal and communication skills with a professional, customer-focused approach
Demonstrated capability to work independently while prioritizing multiple projects efficiently and meeting key performance indicators
Physical ability to undertake manual handling activities and understanding of workplace safety requirements
Self-motivated and flexible team player who can adapt to rapidly changing situations while maintaining accountability
Current First Aid certification or willingness to obtain certification, with experience in corporate facilities management preferred
Benefits:
Great employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Interested candidates, please apply following the link below quoting job reference number REQ509803
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
