Venue General Manager – Multiple Sydney Locations Available
If you're the kind of leader who can build a great team, drive strong results and create an incredible guest experience all at the same time, keep reading.
Yo-Chi is growing, and we're investing in additional senior leadership across our Sydney venues. We're looking for Venue General Managers to join the team, supporting some of our busiest locations including Chippendale, Newtown and Circular Quay!
This is a newly created role that works alongside our existing Venue Leader and Assistant Venue Leader structure within a single venue. As a Venue General Manager, you'll provide an additional layer of leadership, coaching and operational excellence, helping to develop leaders, strengthen culture and elevate overall venue performance.
About Yo-Chi
Yo-Chi combines delicious frozen yogurt with an infinite flow of good energy. Since opening our first venue in Balaclava in 2012, we've grown to more than 70 venues across Australia and we're only just getting started. We're a proudly family-owned Australian business, and our chi runs through everything we do.
As we continue to grow, we're looking for exceptional leaders who want to grow with us.
Why Yo-Chi? We could list the usual perks, but here's what actually matters:
Competitive salary and quarterly bonus opportunities
Free Yo-Chi every shift (arguably the most important benefit)
Generous team discounts when you're off the clock
Two paid volunteer days each year
Access to our Happiness Hub for wellbeing, learning and development
Team events, celebrations and a genuinely supportive culture
Real career progression opportunities as we continue to expand
The chance to shape and lead one of Australia's fastest-growing hospitality brands
What You'll Be Doing: Leading and developing your team
Creating a high performing culture built on accountability, support and fun
Driving exceptional guest experiences every day
Managing venue performance across labour, COGS, sales and profitability
Ensuring excellence in operations, compliance, presentation and service standards
Recruiting, developing and retaining great people
Working closely with senior leadership to elevate performance and drive growth
Being a visible, hands-on leader who leads from the front
What We're Looking For: Experience leading high volume hospitality, retail or customer-facing operations
Strong commercial acumen with experience managing labour, COGS and P&L performance
A proven track record of developing leaders and building engaged teams
Someone who thrives in fast-paced environments and loves being part of the action
A positive, energetic leadership style that aligns with the Yo-Chi culture
A genuine passion for people, customer experience and operational excellence
If you're ready to develop great leaders and make a real impact within a growing business, we'd love to hear from you.
Check us out on Instagram @iloveyochi, visit our website, or pop into a venue and see what all the buzz is about.
