In-Demand Business intelligence analyst Jobs in Melbourne Vic

Product Support Analyst - Salesforce
Axsys —Melbourne VIC
- Salesforce
- AI
- SDLC
- Parental leave
13h
Product Support Analyst - Salesforce
MYOB —Melbourne VIC
- Hybrid work
- Salesforce
- AI
- SDLC
- Parental leave
10h
Physical SOC Analyst, AWS Security
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Customer service
- AWS
- Leadership
- Health insurance
- Employee assistance program
Senior Incident Response Analyst
Computershare —Melbourne VIC
- Full-time
- Financial services
- Communication skills
- Analytics
- Employee stock purchase plan
- Work from home
Senior Finance Analyst, Delivery Services
Amazon Commercial Services Pty Ltd - F47 —Melbourne VIC
- Full-time
- Microsoft Access
- Master's degree
- SQL
Senior Financial Analyst, Group Reporting (15-month)
Australia Post —Richmond VIC
- Full-time
- Microsoft Excel
- Data analysis skills
- Recruiting
8d
Senior Data Analyst (AI Compliance)
Binance —Melbourne VIC
- Full-time
- Remote
- Engineering
- SQL
- Analysis skills
Quick Apply
Senior Service Now Consultant
Leidos —Melbourne VIC
- Full-time
- Administrative experience
- Annual leave
Senior Consultant -Payroll Compliance
KPMG Australia —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Analysis skills
- Parental leave
Quick Apply
8d
Senior Data Analyst - Recommendation, Feeds, Growth (AI/LLM)
Binance —Melbourne VIC
- Full-time
- Remote
- Master's degree
- SQL
- Machine learning
Quick Apply
Senior Golang Engineer (Recommendation), Strategy Engine
Binance —Melbourne VIC
- Full-time
- Remote
- Computer Science
- Engineering
- Master's degree
Quick Apply
Senior AI Engineer
Karbon —Melbourne VIC
- Azure
- Doctoral degree
- Computer Science
- Annual leave
- Parental leave
Quick Apply
14d
Salesforce Marketing Solution Architect
Accenture —Melbourne VIC
- Full-time
- Salesforce
- SQL
- Leadership
Data Analyst
The Himayra Retreat Analytics —Melbourne VIC
- Up to $98,000 a year
- Microsoft Excel
- Data analysis skills
- SQL
- Travel reimbursement
- Health insurance
Quick Apply
1d
Information and Reporting Analyst
Supreme Court —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Microsoft Excel
- Microsoft Access
- SQL
2d
Information and Reporting Analyst
Court Services Victoria —Melbourne City Centre VIC
- Full-time
- Microsoft Excel
- Microsoft Access
- SQL
2d
Business Analyst
Sitetracker —Melbourne VIC
- Salesforce
- AI
2d
Information Officer
Department of Education —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Data analysis skills
- SQL
- Bachelor's degree
17h
Process Development Analyst
Building and Plumbing Commission —Melbourne VIC
- $116,413 - $128,631 a year
- Full-time
- Analysis skills
3d
Manager KYC & Financial Crime Intelligence
Colonial First State —Melbourne VIC
- Full-time
- Hybrid work
- Financial services
- Health insurance
19h

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Product Support Analyst - Salesforce

Axsys
Melbourne VIC

Apply Now

Job Details

13 hours ago

Benefits

Parental leave

Qualifications

Salesforce
Performance testing
Functional testing
Quality assurance
Application support
AI
SDLC

Full Job Description

We’re a leading business management solution with a core purpose: helping more businesses in Australia and New Zealand start, survive and succeed.

At MYOB, we believe what’s good for one business is good for all business—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers—even families. That’s why we’re here: to give every person in business the tools they need to focus on what really matters and do Big Things—whatever big looks like for them.

And for you? Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we’re the business of software, we’re really in the business of people. And that makes MYOB Everyone’s Business.

You’ll be part of a Product team responsible for designing innovative, forward-thinking products that people enjoy using. The customer is at the centre of everything we do, and we’re always working to learn what they need from MYOB.

About The Role
The Product Support Analyst plays a key role acting as the primary contact in the product delivery team responsible for the management and coordination of Salesforce client issues and incidents that require product development assistance. You will oversee the process from issue identification through to resolution and deployment into production environments.

This is a highly collaborative role within the team working with internal and external stakeholders including Product Management, Client Services and Third Party Vendors to ensure the best outcomes for MYOB clients.

What You Will Do

Act as the key facilitator between the product delivery and client services teams managing the flow of support items from creation to delivery.

Monitor SLA targets and respond to allocated and escalated issues as appropriate.

Coordinate with the Development Manager to ensure appropriate priority and focus to meet SLA targets and client expectations.

Monitor ticket queues for dependencies to ensure delays are minimised.

Communicate to delivery team members’ a thorough understanding of the business impact and client experience through detailed analysis.

Perform hands on software testing including functional, data integrity, platform and performance, integration and regression testing.

Contribute to the quality of product delivery into production by ensuring release documentation is accurate, dependencies and risks are identified and managed.

About You

Experience as a support/quality assurance/test analyst/developer working in a team environment

Experience working with Salesforce

Knowledge of Application Support processes, terminology and measures along with an understanding of key success measures

Knowledge of support and development ticketing systems to manage queues, progress, and communication.

Solid understanding of structured quality assurance approaches and techniques including test planning & analysis, test automation, test driven development, functional and non-functional testing and exploratory testing.

Good understanding of SDLC principles and the software development lifecycle including agile development methodologies such as Scrum, Kanban, Lean and Continuous Delivery.

Solid grasp of cloud solutions and cloud deployment

Our Culture & Benefits

At MYOB our values are at the heart of everything we do. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.

Enjoy a flexible, hybrid workplace that brings balance to how you work, all of our centrally located offices come together for a number of in-person celebrations and social events

Set up your home office with a little financial help from us, and take advantage of great corporate discounts and vouchers from top retailers

Benefit from our partnership with Sonder, which supports the wellbeing of our team members

Unlock your potential via in-house training and programs, LinkedIn Learning, conferences and study assistance

Access to a variety of leave options available to support your wellbeing, including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, community leave, study leave, and more

Join our communities, built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution

At MYOB, we’re all about embracing difference and backing people to be their true selves. We’re proud to be an equal opportunity employer and big believers that the best hires don’t just fit our culture — they add to it. That means bringing your unique contributions, lived experiences, and fresh perspective to the table.

Love the sound of MYOB and this role but don’t tick every single box in this ad? Apply anyway! Studies show that women and underrepresented groups often hold back if they don’t meet every requirement — but we want to hear from you.

We’re proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

business intelligence analyst jobs in melbourne vic

Product Support Analyst - Salesforce

Product Support Analyst - Salesforce

Physical SOC Analyst, AWS Security

Senior Incident Response Analyst

Senior Finance Analyst, Delivery Services

Senior Financial Analyst, Group Reporting (15-month)

Senior Data Analyst (AI Compliance)

Senior Service Now Consultant

Senior Consultant -Payroll Compliance

Senior Data Analyst - Recommendation, Feeds, Growth (AI/LLM)

Senior Golang Engineer (Recommendation), Strategy Engine

Senior AI Engineer

Salesforce Marketing Solution Architect

Data Analyst

Information and Reporting Analyst

Information and Reporting Analyst

Business Analyst

Information Officer

Process Development Analyst

Manager KYC & Financial Crime Intelligence

I want to receive the latest job alert for business intelligence analyst in melbourne vic

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