In-Demand Technical analyst Jobs in Milton, Qld

Team Lead Support Analyst- Centrered IT
Lyra Technology Group —Brisbane QLD
- Full-time
- Hybrid work
- Azure
- IT
- Computer skills
Quick Apply
7d
Commercial Analyst, East
Freo Group Pty Ltd —Hendra QLD
- Full-time
- Microsoft Excel
- ERP systems
- Finance
- Work from home
- Employee discount
Quick Apply
14d
Associate System Analyst
FinXL —Brisbane QLD
- Contract
- Remote
- Azure
- AWS
- SharePoint
- Work from home
14d
Senior Business Analyst
Seers digital —Brisbane QLD
- Full-time
- Hybrid work
- Analysis skills
- Agile
- Communication skills
Quick Apply
Business Analyst | Senior Consultant
Deloitte —Brisbane QLD
- Agile
- Financial services
- AI
- Parental leave
Power Platforms Consultant
Seers digital —Brisbane QLD
- $140,000 - $165,000 a year
- Full-time
- Hybrid work
- Azure
- ERP systems
- SQL
Quick Apply
Workflow and Automation Developer
Great Southern Bank —Brisbane QLD
- Hybrid work
- Azure
- AWS
- Analysis skills
5d
Systems Analyst
PWC Australia —Brisbane QLD
- $89,000 a year
- Azure
- ERP systems
- AWS
- Annual leave
6d
Desktop Analyst
MyState Limited —Brisbane QLD
- Full-time
- Communication skills
3d
Senior Business Analyst
Thiess —Brisbane QLD
- Full-time
- Microsoft Excel
- SQL
- Communication skills
- Health insurance
12d
Security Analyst - Weekend Shift (Data Analyst)
Arkose Labs —Brisbane QLD
- Weekend availability
- Remote
- Scripting
- Leadership
- Communication skills
- Employee assistance program
Quick Apply
Junior Integration Developer- AU Citizen with Security Clearance
Accenture —Brisbane QLD
- Full-time
- Azure
- Analysis skills
- APIs
- On-the-job training
- Parental leave
Data Product Owner
Virgin Australia —Brisbane QLD
- Full-time
- Hybrid work
- Agile
- In-person
- Analytics
- Work from home
Experienced Analyst | CFO Advisory | Brisbane
Deloitte —Brisbane QLD
- Finance
- Bachelor's degree
- Leadership
- Parental leave
13d
Cloud Infrastructure Engineer - South Bank, QLD
Product and Technology —South Bank QLD
- Full-time
- Azure
- DevOps
- Bachelor's degree
- Health insurance
- Parental leave
Product Security Engineering and Cyber (Multiple Roles)
Boeing —Brisbane QLD
- Part-time
- Tuition reimbursement
- Annual leave
Senior Operations Analyst
Arup —Brisbane QLD
- Hybrid work
- Azure
- Administrative experience
- AWS
- Profit sharing
- Parental leave
7d
Salesforce Functional Consultant (FSC)
Accenture —Brisbane QLD
- Full-time
- Salesforce
- Financial services
- Kitchen
Ops Senior Performance Analyst
Allianz —Brisbane QLD
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
Senior Business Analyst
Queensland Government —Brisbane QLD
- Analysis skills
- Communication skills
13d

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Team Lead Support Analyst- Centrered IT

Lyra Technology Group
Brisbane QLD

Quick Apply

Job Details

Permanent | Full-time
7 days ago

Qualifications

Azure
IT support
IT
Computer skills
Communication skills

Full Job Description

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

About The Position

One of our operating companies, Centrered IT, is looking for a Team Lead Support Analyst in Brisbane.

This is a client-facing leadership role where you will be the primary point of contact for service escalations, providing technical guidance to Support Analysts and helping clients get the most from their IT environment.

You will be working full-time on-site with one of Centrered's largest clients, while working closely with the IT team and key client stakeholders.

As a senior member of the Managed Services team, you will provide leadership, mentoring and escalation support to analysts while maintaining strong relationships with clients.

Responsibilities:

Provide technical leadership, guidance and mentoring to Support Analysts, including pod leadership where required.
Act as a key escalation point for complex client issues.
Lead and mentor Incident, Problem and Change Management processes.
Analyse technical issues and perform root cause analysis.
Support the design, planning and enhancement of ICT network architectures.
Install and configure routers, firewalls, switches, cabling and other network devices.
Maintain core server architecture, including patching, updates, servicing and planned upgrades.
Maintain and manage Microsoft 365 environments and backup solutions.
Support cyber security initiatives and promote a “security first” approach.
Undertake capacity planning and reporting on core systems.
Drive the effective use of existing and emerging technologies to achieve business outcomes.
Provide telephone, face-to-face and remote support, including site visits where required.
Maintain accurate technical and customer-facing documentation.
Build and maintain strong client relationships through consistent, professional and responsive service.
Promote collaboration and teamwork across the Managed Services team and wider business.

Skills required

5-10 years’ experience in an IT support or managed services environment.
Previous experience leading, mentoring or managing an IT support team.
Strong experience handling technical escalations from support team members.
Solid computer and IT skills.
Experience working in a Managed Service Provider (MSP) environment is highly desirable.
Strong understanding of Microsoft 365 environments.
Experience with Windows 10/11, Windows Server and Active Directory/Azure Active Directory.
Experience with networking technologies, including routers, switches and firewalls.
Strong problem-solving and root cause analysis skills.
Excellent communication and client relationship skills.
Ability to work collaboratively while taking ownership of escalated issues.
Ability to travel or attend client sites as required.
Relevant IT certifications or a willingness to undertake certification training.

Benefits

Dedicated professional development time
Brisbane-based, client-site position.
Certification training every week to support your professional development.
1-2 days WFH per week after probation.
Career progression opportunities within Centrered IT.
The opportunity to work closely with one of our largest clients and key stakeholders.

Company Overview

Please visit https://lyratechgroup.com/careers/ for more information

Quick Apply

Refine Your Search

technical analyst jobs in milton, qld

Team Lead Support Analyst- Centrered IT

Commercial Analyst, East

Associate System Analyst

Senior Business Analyst

Business Analyst | Senior Consultant

Power Platforms Consultant

Workflow and Automation Developer

Systems Analyst

Desktop Analyst

Senior Business Analyst

Security Analyst - Weekend Shift (Data Analyst)

Junior Integration Developer- AU Citizen with Security Clearance

Data Product Owner

Experienced Analyst | CFO Advisory | Brisbane

Cloud Infrastructure Engineer - South Bank, QLD

Product Security Engineering and Cyber (Multiple Roles)

Senior Operations Analyst

Salesforce Functional Consultant (FSC)

Ops Senior Performance Analyst

Senior Business Analyst

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