In-Demand Technical support Jobs in Melbourne, Vic

Service Desk Analyst
Cabrini Health —Malvern VIC
- $76,515 - $80,000 a year
- Full-time
- Management
- Software troubleshooting
- Customer service
11d
Installer Support, Technical Specialist
Tesla —Cremorne VIC
- Full-time
- CRM software
- Microsoft Office
- Communication skills
ICT Systems Test Engineer
Synechron —Melbourne VIC
- $80,000 - $120,000 a year
- Full-time
- No degree
- APIs
- Financial services
Quick Apply
Network and Systems Support Engineer
FinXL —Melbourne VIC
- $80,000 - $100,000 a year
- Full-time
- Bachelor's degree
- Communication skills
2d
IT L3 Support
Fujitsu —Melbourne VIC
- Contract
- Azure
- Management
Quick Apply
Senior Paraplanner – Technical & Advice Support
Focus Partners Australia & Escala Partners —Melbourne VIC
- Management
- Financial services
- Communication skills
Quick Apply
Service Desk Analyst
Mercy Health Australia —Richmond VIC
- Full-time
- Hybrid work
- Communication skills
8d
Desktop Support Officer
Axiom Technologies —Melbourne VIC
- Full-time
- Remote
- Microsoft Outlook
- Management
- Customer service
Systems Administrator
Coforge Ltd. —Melbourne VIC
- $80,000 - $100,000 a year
- Full-time
- Azure
- In-person
23h
System Administrators TSPV
Leidos —Melbourne VIC
- Full-time
- Management
- Databases
- Administrative experience
- Annual leave
Service Desk Analyst
Fujitsu —Melbourne VIC
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Communication skills
Quick Apply
IT Field Service Technician
Tata Consultancy Services —Melbourne VIC
Principal Technical Support Engineer
Rocket Software —Melbourne VIC
- Full-time
- Customer service
- Research
- Communication skills
Unifier System Support Analyst
Department of Transport and Planning —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Management
- Computer Science
- Bachelor's degree
1d
Desktop Support Engineer
BluBiz Solutions —Melbourne VIC
- Full-time
- Management
- Computer Science
- Bachelor's degree
- Paid training
Customer Support, Technical Specialist, Powerwall
Tesla —Cremorne VIC
- Full-time
- Bilingual
- CRM software
- Communication skills
Senior IT support analyst
Millennium —Mulgrave VIC
- Full-time
- Azure
- SharePoint
- Communication skills
11d
IT Service Desk Analyst
PFD Food Services —Melbourne VIC
- Full-time
- Microsoft Outlook
- Salesforce
- Microsoft Office
- Health insurance
- Gym membership
9d
Senior IT Administrator
Victoria Police —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
11d
HRIS System Administrator
Department of Justice and Community Safety —Melbourne City Centre VIC
- $100,894 - $114,476 a year
- Full-time
- Management
- Administrative experience
- Working with children
7d

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Service Desk Analyst

Cabrini Health -
Malvern VIC

Apply Now

Job Details

Full-time
$76,515 - $80,000 a year
11 days ago

Benefits

Salary packaging

Qualifications

Management
Software troubleshooting
SCCM
BMC Remedy
Customer service
Enterprise software
Microsoft Exchange
Microsoft Office
ITIL
IT support
ServiceNow
Working with Children Check
Citrix
Communication skills
Workday
VPN

Full Job Description

Service Desk Analyst

Permanent Full Time 38 hours per week
Based at Mt Waverley with rotating 24/7 roster support

Salary $76,515 - $80,000 + super

About the role

Join Cabrini Health as a Service Desk Analyst and become a key part of a collaborative IT team supporting critical healthcare services across the organisation. In this hands-on role, you will provide first-line technical support to internal staff and external customers, resolving a broad range of hardware, software and system-related issues to ensure seamless day-to-day operations. Working within a fast-paced healthcare environment, you will troubleshoot and resolve technical incidents, manage service requests from start to finish, and contribute to continuous improvements across service delivery and knowledge management.

Key responsibilities:

Deliver first-line technical support to employees and external customers via phone, email and chat
Troubleshoot and resolve issues relating to operating systems, software applications, hardware and connectivity
Accurately log, document and manage support requests within the ticketing system
Escalate complex incidents to senior technicians or specialised support teams where required
Maintain detailed documentation of troubleshooting steps, resolutions and customer interactions
Assist with provisioning and support of desktop, laptop and mobility devices
Contribute to the development and maintenance of IT knowledge base articles and support documentation
Participate in a 24 x 7 rotating roster, including after-hours support as required

What we’re looking for

Tertiary qualification in Information Technology or related discipline, or equivalent industry experience
Experience working within a Service Desk or IT support environment
Familiarity with ITIL concepts and ITSM platforms such as ServiceNow, Service Manager, CA Service Desk or Remedy
Strong customer service and interpersonal communication skills
Demonstrated analytical and problem-solving abilities
Experience supporting endpoint devices and Microsoft software products
Troubleshooting experience across:
- Windows 10 and Windows 11
- Microsoft Office 2016 and Office 365
- Active Directory, Microsoft Exchange and SCCM
- Remote Desktop, Citrix, MFA products and VPN
Ability to work autonomously and manage competing priorities effectively
A proactive and collaborative approach to teamwork and continuous learning

Desirable experience

Experience supporting healthcare or enterprise applications such as:

Electronic Medication Management (EMM)
Workforce Planning systems
Workday
Dimensions
Patient Administration Systems (PAS)
IPharmacy
Charm

Why Join Cabrini?

As a not-for-profit Catholic health service, Cabrini is committed to supporting our people both professionally and personally through a range of benefits, including:

Salary packaging up to $18,550 tax free annually
Access to a range of staff benefits including retail offers, discounted hospital services and savings on eligible private health fund services
Ongoing professional development and career progression opportunities
A supportive, mission-led and values-based workplace culture

Interested? To view further information about the role click here for the position description.

Does this sound like your new role? Bring your skills and enthusiasm to Cabrini Health and help optimise the patient experience and health outcomes for our community.

Cabrini Health acknowledges the importance of creating a work environment that is welcoming, safe, equitable and inclusive for people of all backgrounds and abilities. Inclusion is core to our mission.

As part of our commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

Working for Cabrini

Cabrini Health is a Catholic, private, for-purpose health service located in Melbourne’s southeast. Inspired by the mission and ethic of care of the Cabrini Sisters, providing quality, compassionate care to our community for more than 75 years.

There is something special about Cabrini Health. Our highly skilled staff and specialists incorporate clinical research, innovative models of care and state-of-the-art technology to deliver the best possible care and outcomes for our patients. We demonstrate our mission to serve our community through outreach programs that support asylum seekers, provide healthcare in rural communities and in underdeveloped countries.

Our size, reputation and growth strategy ensure genuine opportunities for our people to learn, grow and realise potential.

Our values: Compassion - Integrity - Courage - Respect

MANDATORY FOR ALL NEW STAFF TO CABRINI

Employment with Cabrini Health will be based on satisfactory background checks such as professional references, National Police Check, vaccinations for annual Influenza plus a Working with Children Check (WWCC) may also be requested. Vaccination for COVID-19 is highly recommended.

Apply Now

Refine Your Search

technical support jobs in melbourne, vic

Service Desk Analyst

Installer Support, Technical Specialist

ICT Systems Test Engineer

Network and Systems Support Engineer

IT L3 Support

Senior Paraplanner – Technical & Advice Support

Service Desk Analyst

Desktop Support Officer

Systems Administrator

System Administrators TSPV

Service Desk Analyst

IT Field Service Technician

Principal Technical Support Engineer

Unifier System Support Analyst

Desktop Support Engineer

Customer Support, Technical Specialist, Powerwall

Senior IT support analyst

IT Service Desk Analyst

Senior IT Administrator

HRIS System Administrator

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