In-Demand System integrator Jobs in Parramatta, Nsw

Service Delivery Team Leader – Sydney
Convergint Technologies —Sydney NSW
- Management
- Leadership
- Communication skills
Senior Project Manager D365
Nepean (AU) —Sydney NSW
- $180,000 - $200,000 a year
- Full-time
- CRM software
- Azure
- DevOps
Quick Apply
1d
Senior Infrastructure Consultant
Brennan IT —Sydney NSW
- Full-time
- Azure
- Analysis skills
- SharePoint
10d
Sales Executive | CHANNEL Surveillance & Networking
Leader Computers —Lidcombe NSW
- Communication skills
Senior Solution Architect- Aerospace & Defence
IFS —Sydney NSW
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Communication skills
Quick Apply
3d
Business Development Manager -Defence (ANZ)
Honeywell —North Ryde NSW
- Full-time
- Sales
- Marketing
- Engineering
AI Services Consultant
World Wide Technology Holding, LLC —Sydney NSW
- Full-time
- Management
- Sales
- Laboratory experience
- Profit sharing
- Wellness program
Head of Partners
Kinatico —Sydney NSW
- Full-time
- Remote
- Management
- Sales
- Salesforce
Quick Apply
Partnerships Sales Manager - Australia
Sokin —Sydney NSW
- Hybrid work
- CRM software
- Marketing
- Microsoft Office
Strategic Program Manager, AWS Professional Services
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- Computer Science
- PMP
- Engineering
Capability Lead - Dynamics 365 & Power Platform
Insight Enterprises —Sydney NSW
- Hybrid work
- CRM software
- Azure
- Sales
- Employee stock purchase plan
Senior Full Stack Engineer, App Runtime
Snowflake —Barangaroo NSW
- Full-time
- Azure
- Computer Science
- Engineering
Lead IBM Sterling Engineer
Cognizant —Sydney NSW
- Full-time
- Hybrid work
- Management
- SQL
- IT
Account Executive
RecordPoint —Sydney NSW
- Full-time
- Hybrid work
- Sales
- Salesforce
- Bachelor's degree
Quick Apply
Forward Deployed Engineer (AI Solutions) - APAC Market
Aircall —Sydney NSW
- Full-time
- Salesforce
- APIs
- AI
3d
Account Executive (Partner Focused)
OutSystems —Sydney NSW
- Full-time
- Hybrid work
- Sales
- English
- AI
- Annual leave
Channel Sales Account Manager
ESET, LLC —Sydney NSW
- Full-time
- Hybrid work
- Sales
- Gym membership
Managing Director ANZ
Yunex Traffic —Rydalmere NSW
- Full-time
- Engineering
- No degree
- Communication skills
M365/Azure Senior Engineer
Avanade —Sydney NSW
- Azure
- Management
- Computer Science
Senior Overlay Sales Executive , CIC (APJ)
Hyland —Sydney NSW
- Full-time
- Management
- Sales
- Bachelor's degree

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Service Delivery Team Leader – Sydney

Convergint Technologies -
Sydney NSW

Apply Now

Job Details

Qualifications

Management
CCTV
Security
Leadership
Communication skills

Full Job Description

Convergint is seeking an ambitious and results-driven Customer Service Desk Manager to join our dynamic team in Sydney. This is your chance to become part of a global leader in security, network, and audio-visual solutions.

About Convergint

Convergint is a global systems integrator focused on delivering results for our customers through unparalleled service excellence.

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

About the role

The Service Delivery Team Leader is responsible for leading the Service Desk function that schedules and supports service technicians across electronic security projects and maintenance activities. This role ensures customer requests, faults, and preventative maintenance tasks are logged, prioritised, and scheduled efficiently, while maintaining high standards of customer service, compliance, and technician productivity.

Your responsibilities will include:

Service Coordination & Scheduling

Oversee the scheduling of field service technicians to ensure optimal utilisation, minimal downtime, and timely response to customer requests.
Manage job allocation, including preventative maintenance, urgent breakdowns, and project support tasks.
Coordinate with customers, subcontractors, and suppliers to confirm appointment times, access requirements, and service expectations.

Customer Experience

Ensure all customer requests are logged, acknowledged, and responded to in line with agreed SLAs.
Act as the primary escalation point for customers with urgent or unresolved service issues.
Maintain strong communication with clients, providing updates on job status, technician ETAs, and completion reports.

Team Leadership

Lead and mentor the service desk/scheduling team, providing coaching, support, and development opportunities.
Manage workload distribution across the team to ensure consistent coverage during business hours.
Foster a culture of accountability, responsiveness, and continuous improvement.

Performance & Reporting

Track and report on key metrics such as first-time fix rate, technician utilisation, SLA compliance, and customer satisfaction.
Analyse service desk data to identify recurring faults, scheduling bottlenecks, and improvement opportunities.
Work with the Operations Manager and National Service Manager to balance reactive and preventative maintenance workload.

What we’re looking for

Experience in service desk, scheduling, or operations management (electronic security or related industries preferred).
Demonstrated ability to lead a small-to-medium team in a high-volume scheduling environment.
Familiarity with service management software.
Understanding of electronic security systems (CCTV, access control, alarms, intercoms) desirable but not essential.
Strong organisational and scheduling skills, with the ability to manage competing priorities.
Excellent communication skills (both customer-facing and internal).
Analytical thinker with problem-solving and continuous improvement mindset.
Customer-focused with a professional and solutions-oriented approach.

Ready to take your career to the next level?

If you’re a driven and ambitious professional with a passion for account management and a desire to join an industry leader, we want to hear from you! Click on the apply now button to join our vibrant Convergint team and help shape the future of security and workplace technology.

Please note that only shortlisted candidates will be contacted

Job Categories: Customer Service Support

Job Locations: Sydney

Regions: Oceania

Apply Now

Refine Your Search

system integrator jobs in parramatta, nsw

Service Delivery Team Leader – Sydney

Senior Project Manager D365

Senior Infrastructure Consultant

Sales Executive | CHANNEL Surveillance & Networking

Senior Solution Architect- Aerospace & Defence

Business Development Manager -Defence (ANZ)

AI Services Consultant

Head of Partners

Partnerships Sales Manager - Australia

Strategic Program Manager, AWS Professional Services

Capability Lead - Dynamics 365 & Power Platform

Senior Full Stack Engineer, App Runtime

Lead IBM Sterling Engineer

Account Executive

Forward Deployed Engineer (AI Solutions) - APAC Market

Account Executive (Partner Focused)

Channel Sales Account Manager

Managing Director ANZ

M365/Azure Senior Engineer

Senior Overlay Sales Executive , CIC (APJ)

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