In-Demand Staff operational support engineer Jobs in Parramatta, Nsw

Technical Services Engineer
Zoll Medical Corporation —St Leonards NSW
- On call
- Management
- Engineering
- Microsoft Office
Staff Engineer - Chapter Lead, Contact Centre
Commonwealth Bank —Sydney NSW
- Full-time
- CRM software
- AWS
- APIs
12d
Engineering Technical Training Instructor
Qantas —Sydney NSW
- Full-time
- Customer service
- Computer skills
- On-the-job training
- Parental leave
Quick Apply
6d
Director of Engineering
AccorHotel —Woolloomooloo NSW
- Full-time
- Microsoft Outlook
- Engineering
- Maintenance
- Employee assistance program
Quick Apply
Senior Systems Engineer - Infrastructure Security Operations
Australian Prudential Regulation Authority (APRA) —Sydney NSW
- Azure
- Management
Underground Mining Engineer
Regis Resources —Sydney Olympic Park NSW
- Full-time
- Microsoft Excel
- Leadership
- Employee assistance program
- Referral program
Quick Apply
3d
Staff Software Engineer - Contact Centre
Commonwealth Bank —Sydney NSW
- Full-time
- Customer service
- AWS
- APIs
3d
Staff Engineer
MongoDB —Sydney NSW
- On call
- Hybrid work
- Azure
- AWS
- Communication skills
- Health insurance
- Dental insurance
Staff Software Engineer (Nodejs & Typescript)
Commonwealth Bank —Sydney NSW
- Full-time
- AWS
- APIs
- AI
2d
Junior Maintenance Technician
THE ICONIC —Yennora NSW
- Maintenance
- Microsoft Office
- Electrical experience
- Parental leave
- Employee assistance program
Quick Apply
9d
Linux Product Team Lead (AU)
DroneShield Limited —Sydney NSW
- Full-time
- Hybrid work
- AWS
- Scripting
- AI
Quick Apply
12d
Power Systems Lead
IREN —Sydney NSW
- Full-time
- Hybrid work
- AutoCAD
- Schematics
- Electrical experience
- Health insurance
- Dental insurance
Network Development Manager, GCNA Border Network, GCNA-D
Amazon Support Services Pty Ltd —Sydney NSW
- Full-time
- Master's degree
- AWS
- Bachelor's degree
Staff Software Engineer - .NET Full Stack
Commonwealth Bank —Sydney NSW
- Full-time
- DevOps
- AWS
- APIs
7d
Staff Database Reliability Engineer
UKG (Ultimate Kronos Group) —Sydney NSW
- On call
- Computer Science
- Administrative experience
- No degree
Senior Network Engineer, Australia
Airwallex —Sydney NSW
- Full-time
- Computer Science
- Salesforce
- AWS
Staff Software Engineer, InLife - Unloan (Typescript, Next.js, GraphQL, Node.js)
Commonwealth Bank —Sydney NSW
- Full-time
- Azure
- Systems design
- AWS
Staff Software Engineer - AI Innovation
Commonwealth Bank —Sydney NSW
- Full-time
- Systems design
- Master's degree
- Databases
6d
Platform DevOps Lead Engineer
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Azure
- DevOps
- AWS
- Annual leave
- Work from home
Aircraft Maintenance Engineer / Aircraft Surface Finisher | NSW Bankstown
Toll Group —Bankstown NSW
- Full-time
- Computer skills
- Communication skills

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Technical Services Engineer

Zoll Medical Corporation -
St Leonards NSW

Apply Now

Job Details

Qualifications

Management
Engineering
Microsoft Office
Bachelor's degree
Organisational skills
Leadership
Communication skills

Full Job Description

Acute Care Technology

Zoll Medical is committed to delivering top-tier medical devices and solutions that help save lives. Our team is dedicated to providing outstanding service and support to customers in the healthcare sector, focusing on quality, innovation, and operational excellence.

ZOLL Medical is a global leader in medical devices and software solutions, committed to improving patient outcomes and advancing healthcare technology. Our innovative solutions serve emergency medical services, hospitals, and healthcare providers across the continuum of care. At ZOLL, we foster a collaborative and dynamic work environment that empowers employees to make a meaningful impact.

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

Position Overview:

The Technical Services Engineer will ensure the effective execution of all technical service-related functions for ZOLL Medical products deployed across Australia and New Zealand. This role will focus on maintaining ZOLL devices, ensuring compliance with service level agreements, and maintaining high levels of customer satisfaction. This will be a Hybrid role covering Field Service and Depot repairs performing preventative maintenance, commissioning and breakdown repairs. Travel across Australia and New Zealand will be required.

Key Responsibilities:

Technical Support and Maintenance:

Conduct, and/or coordinate the repair, preventive maintenance of ZOLL medical devices to ensure operational efficiency and compliance with standards.
Travel across Australia & New Zealand at short notice
Promote and support ZOLL Service Agreements to achieve individual and territory revenue budgets
Ensure that service documentation is completed accurately and in a timely manner for all service activities, including repair logs and preventative maintenance records.
Manage customer and distributor relationships to achieve Customer Satisfaction Targets
Maintain correct spare part inventory levels and participate in quarterly stock stake.
Actively seek product and business improvement suggestions from our customers.

Maintain Product Return Register

Add details of reported faults to the returns register and email return reference and shipping instructions to customers.
Update entries in the returns register when servicing/repair work has been completed by the service team.
Enter fault details into the service module to create a Service Report
Organise loan units if required after booking equipment into the returns register.

Preventative Maintenance (PM) Schedule

Together with the ZOLL Service Admin team, plan and co-ordinate PMs to ensure 100% on-time PMs are conducted.
Co-ordinate with third party service provider to ensure PMs conducted on time.

Customer Engagement and Service Excellence:

Develop and maintain strong relationships with stakeholders, serving as the primary technical contact for ZOLL Medical
Proactively address and resolve any customer concerns or feedback in a manner that aligns with ZOLL standards for customer service excellence.
Conduct customer training sessions and educational workshops as needed to ensure end users are well-equipped to use and maintain ZOLL products safely and effectively.
Develop and maintain strong communication links with management and sales staff providing updated customer information to support future initiatives.

Compliance and Safety:

Ensure all technical services are delivered in compliance with applicable local and national regulations, industry standards, and company policies, including health and safety standards.
Lead continuous improvement initiatives to enhance service processes, reduce downtime, and maximize product performance.

Effective planning to ensure achieving of department revenue budget.

Qualifications and Experience:

Bachelor’s degree in biomedical engineering, Electronics, or a related technical discipline, or equivalent work experience.

Minimum of 5 years of experience in a technical service or support role within the medical device industry, with at least 2 years in a supervisory or leadership capacity.

Proven expertise in the maintenance and support of complex medical devices, with specific experience in defibrillators, monitors, or similar life- saving equipment being highly desirable.

Strong leadership and people management skills, with the ability to inspire and develop a team.

Exceptional troubleshooting, diagnostic, and problem-solving skills with a hands-on approach to technical issues.

Excellent communication and interpersonal skills, with the ability to build strong relationships with diverse stakeholders.

Demonstrated ability to manage projects and resources effectively, with attention to detail and a commitment to meeting deadlines.

Familiarity with health and safety regulations and a commitment to ensuring a safe working environment.

Availability for on-call support and willingness to travel locally as needed for on-site service support.

Personal Attributes:

A collaborative and team-oriented mindset with excellent interpersonal skills.

Self-motivated, proactive, and able to work independently with minimal supervision.

Highly adaptable and resilient, with a strong commitment to excellence.

Ability to multitask and work effectively in a team environment.

Proficiency in Microsoft Office Suite and familiarity with inventory management systems.

Detail-oriented with strong organisational skills.

A customer-first mindset with a commitment to providing outstanding service.

Ability to handle pressure and adapt to a fast-paced environment.

Willingness to learn and take on diverse responsibilities within the team.

Strong Communication and interpersonal skills

Apply Now

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staff operational support engineer jobs in parramatta, nsw

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Zoll Medical is committed to delivering top-tier medical devices and solutions that help save lives. Our team is dedicated to providing outstanding service and support to customers in the healthcare sector, focusing on quality, innovation, and operational excellence.

Position Overview:

Key Responsibilities:

Technical Support and Maintenance:

Conduct, and/or coordinate the repair, preventive maintenance of ZOLL medical devices to ensure operational efficiency and compliance with standards.

Travel across Australia & New Zealand at short notice

Promote and support ZOLL Service Agreements to achieve individual and territory revenue budgets

Ensure that service documentation is completed accurately and in a timely manner for all service activities, including repair logs and preventative maintenance records.

Manage customer and distributor relationships to achieve Customer Satisfaction Targets

Maintain correct spare part inventory levels and participate in quarterly stock stake.

Actively seek product and business improvement suggestions from our customers.

Maintain Product Return Register

Add details of reported faults to the returns register and email return reference and shipping instructions to customers.

Update entries in the returns register when servicing/repair work has been completed by the service team.

Enter fault details into the service module to create a Service Report

Organise loan units if required after booking equipment into the returns register.

Preventative Maintenance (PM) Schedule

Together with the ZOLL Service Admin team, plan and co-ordinate PMs to ensure 100% on-time PMs are conducted.

Co-ordinate with third party service provider to ensure PMs conducted on time.

Customer Engagement and Service Excellence:

Develop and maintain strong relationships with stakeholders, serving as the primary technical contact for ZOLL Medical

Proactively address and resolve any customer concerns or feedback in a manner that aligns with ZOLL standards for customer service excellence.

Conduct customer training sessions and educational workshops as needed to ensure end users are well-equipped to use and maintain ZOLL products safely and effectively.

Develop and maintain strong communication links with management and sales staff providing updated customer information to support future initiatives.

Compliance and Safety:

Ensure all technical services are delivered in compliance with applicable local and national regulations, industry standards, and company policies, including health and safety standards.

Lead continuous improvement initiatives to enhance service processes, reduce downtime, and maximize product performance.

Effective planning to ensure achieving of department revenue budget.

Qualifications and Experience:

Personal Attributes:

Strong Communication and interpersonal skills