In-Demand It support Jobs in Milton, Qld

Technical Support Lead - Brisbane
Egis —Brisbane QLD
- Contract
- Hospitality
- Computer Science
- Customer service
- Parental leave
10d
Service Desk Engineer
Employment Hero —Brisbane QLD
- Full-time
- Azure
- Computer Science
- Software troubleshooting
1d
Technical Support Officer - Vepa Labs
Vepalabs —Murarrie QLD
- Full-time
- Blood sampling
- Customer service
- Microsoft Office
Quick Apply
IT Service Desk Officer
Plantation Homes —Springwood QLD
- Microsoft Office
- In-person
2d
ATS Service Desk Team Lead - APAC
Applied Medical —Geebung QLD
- Full-time
- Management
- Software troubleshooting
- Research
- Employee assistance program
ICT Infrastructure Engineer
Goodstart Early Learning —Murarrie QLD
- Full-time
- Azure
- Management
- Scripting
- Gym membership
Service Desk Technician
Hatch —Brisbane QLD
- Microsoft Office
Quick Apply
3d
Procurement Specialist - ICT
National Heavy Vehicle Regulator —Brisbane QLD
- From $135,995.90 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- Communication skills
- Health insurance
12d
Team Lead Support Analyst- Centrered IT
Lyra Technology Group —Brisbane QLD
- Full-time
- Hybrid work
- Azure
- IT
- Computer skills
Quick Apply
6d
Systems Administrator
Redpath Mining —Eagle Farm QLD
- Full-time
- Life insurance
Senior Technical Customer Support Engineer - Australia
ClickHouse —Brisbane QLD
- On call
- Remote
- Azure
- AWS
- AI
- Health insurance
ICT Procurement and Contract Specialist
Queensland Government —Brisbane QLD
- Analysis skills
- Communication skills
- Negotiation
9d
Technical Support (BMS & Controls) | Brisbane
Katz Recruitment —Brisbane QLD
- Full-time
- Mechanic experience
- Customer service
- Office
Quick Apply
9d
Services Specialist - Technical Support Engineering
Baker Hughes —Brisbane QLD
- Full-time
- Engineering
- English
- Bachelor's degree
- Disability insurance
- Life insurance
2d
Manager, Technical Support
Queensland Government —Brisbane QLD
- Leadership
Senior ICT & Security Engineer
Stantec —Brisbane QLD
- Part-time
- Microsoft Access
- Communication skills
- Work from home
- Employee assistance program
IT Field Technician
DXC Technology —Brisbane QLD
- Full-time
- Customer service
- In-person
- Time management

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Technical Support Lead - Brisbane

Egis -
Brisbane QLD

Apply Now

Job Details

Permanent | Contract
10 days ago

Benefits

Parental leave

Qualifications

Asset management
Hospitality
Power BI
Computer Science
Customer service
Data analysis skills
Analysis skills
Bachelor's degree
IT support
Forecasting
Organisational skills
Budgeting
AI
Leadership
Information Technology

Full Job Description

Permanent Contract

Mid-Senior Level

Brisbane

IT-IS Management

About Us

Egis is a leading global organisation in architecture, consulting, construction engineering, operations and mobility services. We partner with clients to design, deliver and operate smarter infrastructure and places that respond to the world’s evolving needs.

With more than 22,000 employees worldwide, we combine global capability with strong local insight. Our multidisciplinary expertise enables us to deliver innovative, practical and sustainable solutions that help build more balanced, resilient communities.

At Egis, you’ll be part of a business shaping the future of cities, transport, energy and the built environment, creating lasting impact where it matters most.

About the Role

Egis is looking for a passionate and people-focused Technical Support Lead to play a pivotal role in shaping the technology experience across our Brisbane operations. This is more than a support role - it's an opportunity to influence how technology enables our business, drive meaningful improvements, and make a visible impact every day.

As part of our high-performing ANZ IT team, you'll sit at the intersection of technology and business, partnering closely with stakeholders to understand their needs, solve complex challenges, and deliver exceptional outcomes. You'll provide advanced Level 2/3 technical support while acting as a trusted advisor and key connection point between our local teams and the wider global IT organisation.

This is a hands-on leadership role that combines technical expertise, service excellence, operational oversight, and business engagement. You'll take ownership of technology support across our four Brisbane offices, champion continuous improvement initiatives, and help shape the future direction of IT services within the region.

With responsibility spanning multiple locations, you'll have the flexibility to travel between sites, building strong relationships, maintaining a visible presence, and ensuring our people have the technology and support they need to do their best work.

If you're looking for a role where you can lead from the front, influence change, and see the direct impact of your work on the success of the business, we'd love to hear from you.

You will be responsible for

Leading and coordinating the IT support function in Brisbane, setting the standard for high-quality, customer-focused onsite support across all offices
Partnering with business leads as the go-to voice on all things technology — the primary point of contact for IT-related matters, initiatives and decisions
Building strong stakeholder relationships across the business and proactively identifying opportunities to improve user experience, productivity and technology adoption
Driving the adoption of AI agents and automation tools to modernise IT workflows, improve efficiency and enhance the end-user experience
Building and maintaining Power BI dashboards and reporting to track service performance, ticket trends, SLA compliance and asset/license metrics, turning operational data into clear, actionable insight
Owning service ticket management, documentation and escalation processes in line with ITIL standards
Contributing to quarterly and annual IT budget planning, cost tracking, financial reporting, technology investment decisions and vendor management
Managing software asset management, license compliance and version control across the function
Leading communication and training initiatives to support technical changes and system enhancements
Championing diversity and inclusion, and promoting positive health, safety and environment practices across the team

What do we need from you

Ideally, you will be an experienced IT professional ready to take the next step into a functional leadership role, with hands-on experience leading support functions, driving change in a modern IT environment and delivering IT workplace transformation projects. In addition, you will also have:

A Bachelor's degree in Computer Science, Information Technology or a related field (or equivalent experience)
Proven experience leading a regional IT support function within a corporate or enterprise environment
Strong technical knowledge across hardware, software, networking and cloud platforms
A solid grounding in ITIL practices and enterprise technology management
Demonstrated reporting and data analysis skills, including Power BI dashboard development and service performance reporting
Commercial acumen, with an understanding of budgeting, forecasting, asset lifecycle management and cost control
Excellent stakeholder management skills, with a proven ability to influence and a proactive, solutions-driven mindset
A strong customer service ethos — experience in retail or hospitality is a plus
Sharp analytical and organisational skills, with the ability to prepare detailed reports and manage IT budgets
A self-starter attitude, comfortable working independently and juggling multiple priorities across sites
Experience within Professional Services, Architecture, Engineering or Construction industries, which is highly regarded

What's in it for you?

We are open to considering this role on a full-time, part-time or job-share basis. Please let us know of your flexibility requirements.

Egis is committed to creating an inclusive, creative culture that embraces diversity and flexibility. We offer generous parental leave, support flexible work practices and strive to create an environment where employees can connect, collaborate, grow and succeed.

Apply Now!

Apply Now

Refine Your Search

it support jobs in milton, qld

Technical Support Lead - Brisbane

Service Desk Engineer

Technical Support Officer - Vepa Labs

IT Service Desk Officer

ATS Service Desk Team Lead - APAC

ICT Infrastructure Engineer

Service Desk Technician

Procurement Specialist - ICT

Team Lead Support Analyst- Centrered IT

Systems Administrator

Senior Technical Customer Support Engineer - Australia

ICT Procurement and Contract Specialist

Technical Support (BMS & Controls) | Brisbane

Services Specialist - Technical Support Engineering

Manager, Technical Support

Senior ICT & Security Engineer

IT Field Technician

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