In-Demand Technical support Jobs in Docklands, Vic

Customer Service Desk Lead (Technical)
Semtech —Melbourne VIC
- Full-time
- CRM software
- Salesforce
- Engineering
IT Support Technician
Microcel —Port Melbourne VIC
- Up to $50 an hour
- Part-time
- Administrative experience
- In-person
- Communication skills
Quick Apply
4d
Australian Open 2027 Infrastructure Operations Support
Compass Group Australia —Melbourne VIC
- Weekend availability
- Hospitality
- Forklift
- Assembly
Part Time - Field Computer/IT Technician
ITSOFT —Melbourne VIC
- Up to $27 an hour
- Part-time
- Sales
- Employee discount
Quick Apply
1d
ICT Support Technician
Capital Com Australia Services Pty Ltd —Melbourne VIC
- $80,000 a year
- Full-time
- Management
- Administrative experience
- In-person
Quick Apply
9d
IT Infrastructure Support Analyst
Infosys —Melbourne VIC
- Analysis skills
- Communication skills
- Health insurance
- Parental leave
IT Hardware Technician
A.M.T ELECTRONICS PTY LTD —Melbourne VIC
- $80,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
- Employee discount
Quick Apply
13d
Information Technology Support Officer
State Emergency Service Victoria —Melbourne City Centre VIC
- $81,496 - $90,227 a year
- Rotating roster
2d
Service Desk Analyst
Victorian Government —Melbourne VIC
- $81,496 - $90,227 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- SharePoint
- Communication skills
4d
IT Support Technician
City Cable Australia —Box Hill VIC
- $65,000 - $70,000 a year
- Full-time
- English
- Education
- In-person
Quick Apply
IT Support Engineer – Managed IT Services
Medical iT —Melbourne VIC
- Full-time
- Azure
- Customer service
- Administrative experience
ICT System and Field Technician
Integral Connection t/as Network Overdrive —Melbourne VIC
- $26,000 - $35,000 a month
- Part-time
- SQL
- SharePoint
Quick Apply
Desktop Support Officer
AARNet —Melbourne VIC
- Full-time
- Annual leave
- Parental leave
L1 Helpdesk Technician (VIC)
Comwire IT —Prahran VIC
- Full-time
- Microsoft Access
- Azure
- Management
Quick Apply
End User Technical Support Consultant
Victorian Government —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- No degree
4d
Senior IT Cluster Specialist
Marriott International, Inc —Docklands VIC
- Full-time
- POS
- Resort
Computer Network Support
Medical iT —Melbourne VIC
Desktop Support Officer - Education
Centorrino Technologies —Keilor North VIC
- $60,000 - $70,000 a year
- Full-time
- Management
- Communication skills
Quick Apply
TIM Engineer / Desktop Support Engineer
Pyramid Global Technologies —Melbourne VIC
- Microsoft Office
IT Support Engineer (Field)
ITConnexion —Melbourne VIC

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technical support jobs near docklands, vic

Customer Service Desk Lead (Technical)

Semtech -
Melbourne VIC

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Job Details

Full-time

Qualifications

CRM software
Incident management
Salesforce
CCNA
Engineering
IT service management
Technical support

Full Job Description

Job Location: Melbourne (must be living in Melbourne or relocate to Melbourne within 2 weeks) Work from office as per company policy. Currently 4 days .

Job Summary:

This role is responsible for managing and delivering technical support for M2M devices and airtime services (mobile and satellite) across a large, diverse customer base. The role is hands-on – personally troubleshooting and resolving complex issues while guiding and developing a small team of L2 support engineers. The role works closely with the Sales, Accounts, and mobile network provider teams to ensure prompt and effective issue resolution for customers.

Responsibilities:

Own the end-to-end incident management lifecycle at a L2/L3 layer – define, document, and continuously improve processes; drive team adherence through training, audits, and corrective action.

Review and triage incoming customer tickets daily; assign issues to team members based on skill level, while personally managing complex or high-impact issues through to resolution; maintain clear and timely communication with customers throughout the issue lifecycle, collaborating with Sales and Accounts teams to ensure consistent communication and a coordinated response.

Manage escalations to M2M device vendors and airtime service providers; hold third parties accountable to agreed resolution timeframes and maintain productive working relationships to support fast customer outcomes.

Manage day-to-day team operations including workload distribution, rostering, and performance coaching; act as the first escalation point for team members and support them in resolving issues assigned to them.

Engage proactively with airtime service providers on new services/platforms/products or changes to existing ones; lead the planning, testing, and execution of onboarding activities to ensure seamless transitions with minimal customer impact.

Produce and present regular performance reports to stakeholders; drive process compliance and lead audits and assessments.

Minimum Qualifications:

An engineering degree in Electronics, Telecommunications or Computer Networks or a related field.
Minimum eight (8) years of experience in a technical support role (L2 or L3), including at least five (5) years supporting mobile airtime services, IP networks, and M2M devices, and at least three (3) years leading a technical support team.

Experience as a power user of Cisco Jasper or equivalent M2M connectivity management platform, and CRM systems (ZOHO or Salesforce preferred).
Strong stakeholder management skills with the ability to navigate complex, multi-party incidents effectively.
Proven ability to lead and guide a small team of technical support engineers.

Desired Qualifications

ITSM ticketing platform experience, preferably ZOHO Desk.
Experience with Satellite network services like IRIDIUM, Viasat etc.
Cisco CCNA or equivalent IP networking certification.
Experience with Palo Alto firewalls or equivalent next-generation firewall platforms.

The intent of this job description is to describe the major duties and responsibilities performed by incumbents of this job. Incumbents may be required to perform job-related tasks other than those specifically included in this description.

All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

#LI-hybrid

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Refine Your Search

technical support jobs in docklands, vic

Customer Service Desk Lead (Technical)

IT Support Technician

Australian Open 2027 Infrastructure Operations Support

Part Time - Field Computer/IT Technician

ICT Support Technician

IT Infrastructure Support Analyst

IT Hardware Technician

Information Technology Support Officer

Service Desk Analyst

IT Support Technician

IT Support Engineer – Managed IT Services

ICT System and Field Technician

Desktop Support Officer

L1 Helpdesk Technician (VIC)

End User Technical Support Consultant

Senior IT Cluster Specialist

Computer Network Support

Desktop Support Officer - Education

TIM Engineer / Desktop Support Engineer

IT Support Engineer (Field)

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