In-Demand Sap security Jobs in Parramatta, Nsw

Inbound Contact Centre Team Leader
Ventia Pty Limited —Parramatta NSW
- Full-time
- Management
- Customer service
- In-person
- Health insurance
Service Administrator
Toyota Material Handling Australia —Moorebank NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Parental leave
- Employee assistance program
1d
Senior Systems Administrator (Concur)
Department of Customer Service —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- Hybrid work
- Administrative experience
10d
Manager - Risk Transformation - Third Party Risk Management
EY —Sydney NSW
- Management
- Writing skills
- Business development
- Parental leave
Service Planner
Hitachi —Smithfield NSW
- Full-time
- Salesforce
- Microsoft Office
- Bachelor's degree
Senior Consultant - Risk Transformation - Third Party Risk Management
EY —Sydney NSW
- Writing skills
- Analysis skills
- Supervising experience
- Parental leave
Senior Systems Administrator, Signavio
Department of Customer Service —Sydney NSW
- $133,348 - $146,945 a year
- Full-time
- Hybrid work
- Analysis skills
10d
FHS - Operational Performance Manager
Airbus Group Australia Pacific —Bankstown NSW
- Full-time
- Engineering
- Bachelor's degree
- AI
- Parental leave
- Employee discount
9d
System Analyst - HR Systems (Sydney)
Whitehaven Coal —Sydney NSW
- Full-time
- In-person
- Business
- Communication skills
Quick Apply
11d
Database Administrators
TechBiz Global GmbH —Sydney NSW
- Full-time
- Azure
- AWS
- Bachelor's degree
Quick Apply
Systems Engineer-Professional Services
Kaltura, Inc. —Sydney NSW
Quick Apply
Senior Consultant - Microsoft Modern Workplace & Infrastructure
FUJIFILM MicroChannel —Sydney NSW
- Full-time
- Hybrid work
- Azure
- Customer service
- SharePoint
Quick Apply
3d
Senior Manager - SAP - Technology Consulting
EY —Sydney NSW
- Recruiting
- AI
- Parental leave
Service Planner
Hitachi Rail —Smithfield NSW
- Full-time
- Salesforce
- Microsoft Office
- Bachelor's degree
SAP S4HANA Project Manager
Infosys —Sydney NSW
- $150,742 - $171,215 a year
- PMP
- ERP systems
- Leadership
- Health insurance
- Parental leave
Systems Analyst
PWC Australia —Sydney NSW
- $89,000 a year
- Azure
- ERP systems
- AWS
- Annual leave
3d
Contact Centre Ambassador
Richemont —Sydney NSW
- Weekend availability
- CRM software
- Customer service
- Salesforce
Sales Manager - Metro NSW/ACT
Knauf Australia —Horsley Park NSW
- Full-time
- CRM software
- Sales
- Salesforce
- Health insurance
- Work from home
IT Procurement Manager
WSP —Sydney NSW
- ERP systems
- Business
- Communication skills
Assistant Accountant
Lanxess AG —Granville NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Health insurance
- Life insurance
4d

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Inbound Contact Centre Team Leader

Ventia Pty Limited -
Parramatta NSW

Apply Now

Job Details

Full-time

Benefits

Health insurance
Transportation links
Insurance services

Qualifications

Management
Customer service
SAP
Leadership

Full Job Description

reqId: 168441

Category: Administration, Call Centre & Customer Service

Location: Parramatta, New South Wales, 2150

Permanent

Ready to take the next step in your career?

An exciting opportunity is available within the Ventia Operations Centre (VOC) following an internal promotion. We’re seeking an experienced, people-focused Team Leader to lead approximately 15 Customer Service Coordinators across our 24/7 National Contact Centre.

The VOC supports a diverse range of essential services, including schools, defence, social infrastructure, social housing and corporate real estate. Our teams manage customer service, work orders, technical issues, critical incidents, triage, subcontractor coordination, planning and scheduling.

Key Details

Full-time, on-site role in our new Parramatta CBD location, close to Parramatta Train Station.
Monday - Friday, 9am - 5pm, with flexibility around these hours.
The team operates between 6am and 11pm, with some after-hours on-call support required for emergencies.
Must be an Australian Citizen and eligible to obtain NV1 Defence Security Clearance.

Why Join Ventia?

Work across 13 diverse portfolios with plenty of variety.
Opportunity to drive continuous improvement and make a real impact.
Strong career pathways and professional development opportunities.
Supportive, inclusive and high-performing team environment.
Comprehensive onboarding and ongoing training.
Access to VenPerks, including discounts on health insurance, hotels, car hire, retail and more.
Join a leading ASX-listed company.

About the Role

As Team Leader, you’ll oversee the day-to-day performance of your team, ensuring high-quality customer service, effective workload management and strong operational outcomes.

You’ll be responsible for:

Leading, coaching and mentoring a team of approximately 15 Customer Service Coordinators.
Managing daily operations, staffing, coverage and performance.
Acting as the first escalation point for customer and operational issues.
Monitoring KPIs, SLAs, compliance and service delivery.
Managing incidents, escalations, faults and service disruptions.
Supporting continuous improvement and process development.
Managing stakeholder relationships across clients, Ventia and external agencies.
Supporting contingency planning, disaster recovery and post-incident reviews.

About You

You’ll have:

Proven experience leading a team of 15+, ideally in a contact centre or customer service environment.
Strong coaching, mentoring and people-management skills.
Experience working across multiple contracts or business areas, with the ability to quickly understand processes, systems and requirements.
Excellent communication, stakeholder management and problem-solving abilities.
A hands-on, collaborative and accountable leadership style.
The resilience and confidence to manage challenging situations and competing priorities.
Strong customer service and work management skills.
Genesys Pure Cloud and SAP experience will be highly regarded.

About Ventia
As a leading services provider, we maintain, operate, and manage the essential infrastructure that makes modern life possible across Australia and New Zealand. With more than 35,000 employees and subcontractors across 400 sites, joining Ventia means becoming part of a team that values its people, supports career growth, and helps everyone go further towards their full potential.

Our commitment to Fairness, Inclusion and Respect shapes how we lead, collaborate, hire and support one another. We welcome applications from people of all ages, abilities and backgrounds, including Aboriginal and Torres Strait Islander peoples, and people of all genders, identities, sexual orientations, beliefs and caring responsibilities. We are dedicated to providing an accessible recruitment process and encourage you to request adjustments at any stage.

How to apply
Click the Apply Now button to start the journey to find your further with Ventia.

Position Reference Number: 168441

Apply Now

Refine Your Search

sap security jobs in parramatta, nsw

Inbound Contact Centre Team Leader

Service Administrator

Senior Systems Administrator (Concur)

Manager - Risk Transformation - Third Party Risk Management

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