In-Demand Desktop support Jobs in Essendon, Vic

Team Leader Estimating
Auto & General Holdings —Sunshine VIC
- Team management
- Organisational skills
- Communication skills
- Parental leave
- Employee discount
Quick Apply
Service Desk Analyst
Brennan IT —Melbourne VIC
- Weekend availability
- Azure
- Management
- Computer Science
12d
Customer Service Agent
Probe CX —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Communication skills
- Paid training
12d
IT Infrastructure Support Analyst
Infosys —Melbourne VIC
- Analysis skills
- Communication skills
- Health insurance
- Parental leave
11d
Support Technician
First Focus —Melbourne VIC
- $65,000 - $85,000 a year
- Full-time
- Hybrid work
- Azure
- AWS
- AI
- Paid training
Quick Apply
Service Desk Analyst
Victorian Government —Melbourne VIC
- $81,496 - $90,227 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- SharePoint
- Communication skills
1d
L2 Field Services Technician - CBD, Parkville & Tullamarine, VIC
Hemmersbach GmbH & Co. KG —Melbourne VIC
- Full-time
- Management
- Customer service
- IT
SAP Functional Consultant
BMP Technologies —Melbourne VIC
- $800 - $900 a day
- Contract
- Management
- In-person
Quick Apply
7d
Home Assessing Manager
Auto & General Holdings —Sunshine VIC
- Communication skills
- Parental leave
- Employee discount
Quick Apply
Network Customer Support Technician
Aptella —Bundoora VIC
- Customer service
- Communication skills
- Health insurance
- Gym membership
8d
Help Desk Technician
ALSTOM —West Melbourne VIC
- Schematics
- Engineering
- Microsoft Office
Support Technician
CardioScan —Camberwell VIC
- Full-time
- Hybrid work
- Administrative experience
- Employee assistance program
Technology Support Specialist - Onsite (Geelong)
Epworth —Richmond VIC
- Full-time
- Management
- Administrative experience
- No degree
- Relocation assistance
Quick Apply
Service Desk Analyst
Parliament of Victoria —Melbourne City Centre VIC
- $81,496 - $90,227 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- SharePoint
- Communication skills
1d
Learning And Development Coordinator
The GEO Group Australia Pty Ltd —Ravenhall VIC
- $118,000 - $121,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- First Aid Certification
- Free parking
- Employee assistance program
5d
Executive Assistant
Flint International —Melbourne VIC
- From $300 a day
- Contract
- Hybrid work
- Administrative experience
- Bachelor's degree
- Organisational skills
- Work from home
Quick Apply
Desktop Quality Coordinator
Service Stream —Melbourne VIC
- Full-time
- Microsoft Excel
- Analysis skills
- Business
EUC Specialist
Showtime Consulting —Melbourne VIC
- Full-time
- Azure
- Management
- Leadership
Quick Apply
2d
End User Compute (EUC)
Capgemini Sogeti —Melbourne VIC
- Hybrid work
System Administrator - 12 mth FTC
The Argyle Network —Melbourne VIC
- $90,000 a year
- Full-time
- Hybrid work
- Azure
- Administrative experience
- AWS

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Team Leader Estimating

Auto & General Holdings -
Sunshine VIC

Quick Apply

Job Details

Permanent

Benefits

Employee rewards program
Parental leave
Employee discount
Paid volunteer leave
Insurance services

Qualifications

Team management
Organisational skills
Communication skills
Construction estimating
Time management

Full Job Description

About the role

The Team Leader plays a pivotal role in guiding and overseeing the Desktop Home Assessing Team, who are responsible for virtual assessments of impacted properties, cost validation, ensuring high scope accuracy and end-to-end management of claims assigned to them.

Working at the helm of a Sunshine based team, the Team Leader is responsible for organising ongoing training and coaching to the team, and ensuring that the Desktop Home Assessors are consistent and effective in their approach to virtual assessments and validation of Scope of Works.

Position Accountabilities

Coaching and Continuous Improvement

Continuous coaching of team members in the areas of:
- Scoping accuracy
- Cost validation
- Compliance
- Project coordination and management
- Usage of virtual assessing software
- Virtual assessment techniques;
Provide constructive feedback for continuous improvement & increased capability;
Operate within and seek to continuously improve the Home Claims Operating Model through interpretation of operational reporting and supplied analytical information to support team daily, weekly and monthly priorities.

People Leadership

Lead, monitor and inspire the team to execute a high standard of service and process adherence;
Manage team members in accordance with company policies and employment laws, and ensure relevant HR procedures are applied (including Safety, Wellness and Health, Workplace Behaviour and Performance Improvement frameworks);
Demonstrate and advocate a commitment to the company values;
Provide guidance and support to team members, with the goal of enhancing skills, overcoming challenges and achieving career goals;
Handle escalated claims, complaints and other matters of complexity;
Regularly evaluate performance, setting clear expectations, and working collaboratively with team members to identify and set achievable targets.

Cost Control

Implement cost control strategies to deliver cost outcomes to plan;
Refinement of existing cost control strategies in line with business objectives;
Identify areas of improvement throughout the Home Claims Value Chain.

Relationship Management

Build and maintain relationships with a variety of internal and external stakeholders;
Provide constructive feedback to internal and external stakeholders;

Performance and Progress Reporting

Provide on the ground insight to contribute to the development and implementation of strategic and operational activities that will continually improve Claims performance;
- Provide detailed input into on-ongoing process and system development;
- Provide input into staffing requirements and recruitment;
Track, monitor and report on Key Performance Indicators (KPIs), ensuring productivity and quality metrics are in line with internal expectations;

What experience you’ll bring

Experience managing a team of professionals and operating effectively as part of a team with accountability for business results;
Proven ability to lead, performance manage, coach and mentor a team;
Strong change-agility;
Previous estimating experience preferred;
Exceptional time management and organisational skills;
Strong verbal communication skills, effective with both customers & industry professional when negotiating best business outcomes;
Strong, accurate written communication skills, including but not limited to report writing
Minimum 2 years’ experience in Home Assessing, or Building Industry;
Demonstrated experience in building effective business relationships with multiple stakeholders;
Insurance experience preferred, but not essential;
Operational reporting literacy

Our perks

Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
Paid parental leave - We support our new parents with paid parental leave and other benefits.
Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
Employee discounts - You’ll receive discounts on Budget Direct insurance products.
Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.

About us

At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

Quick Apply

Refine Your Search

desktop support jobs in essendon, vic

Team Leader Estimating

Service Desk Analyst

Customer Service Agent

IT Infrastructure Support Analyst

Support Technician

Service Desk Analyst

L2 Field Services Technician - CBD, Parkville & Tullamarine, VIC

SAP Functional Consultant

Home Assessing Manager

Network Customer Support Technician

Help Desk Technician

Support Technician

Technology Support Specialist - Onsite (Geelong)

Service Desk Analyst

Learning And Development Coordinator

Executive Assistant

Desktop Quality Coordinator

EUC Specialist

End User Compute (EUC)

System Administrator - 12 mth FTC

I want to receive the latest job alert for desktop support in essendon, vic

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