In-Demand Technical support Jobs in Docklands, Vic

L1 Helpdesk Technician (VIC)
Comwire IT —Prahran VIC
- Full-time
- Microsoft Access
- Azure
- Management
Quick Apply
13d
IT Onsite Technician - Melbourne
Hemmersbach GmbH & Co. KG —Melbourne VIC
- Full-time
- English
- Microsoft Office
- POS
TIM Engineer / Desktop Support Engineer
Pyramid Global Technologies —Melbourne VIC
- Microsoft Office
IT Onsite Support Specialist
WSP —Melbourne VIC
- Microsoft Outlook
- SharePoint
- IT
2d
IT Support Level 2
MacKillop Family Services —Melbourne VIC
- Full-time
- Management
- Software troubleshooting
- Customer service
- Employee assistance program
23h
IT Support Engineer Level 1
For Purpose Aged Care —Cheltenham VIC
- Administrative experience
- No degree
- Travel reimbursement
- Employee assistance program
IT Support Analyst
Logonests IT —Melbourne VIC
- $76,000 a year
- Childcare
- In-person
- Employee discount
- Professional development assistance
Quick Apply
3d
IT and online digital services support
EMC Technologies —Melbourne VIC
- Management
- Marketing
- EMR systems
Help Desk Technician
ALSTOM —West Melbourne VIC
- Schematics
- Engineering
- Microsoft Office
Senior IT Support Officer
BioAgilytix —Melbourne VIC
- Full-time
- Azure
- Microsoft Office
- Administrative experience
Quick Apply
Microsoft M365 Systems Administrator
Visy —North Melbourne VIC
- Full-time
- Azure
- SharePoint
- Communication skills
Service Desk Analyst
Brennan IT —Melbourne VIC
- Weekend availability
- Azure
- Management
- Computer Science
11d
Customer Service Desk Lead (Technical)
Semtech —Melbourne VIC
- Full-time
- CRM software
- Salesforce
- Engineering
Data Center IT Support Engineer, MEL - DCO
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Computer Science
- AWS
- Bachelor's degree
IT Helpdesk Technician
PCCube Technologies —Melbourne VIC
- $78,000 a year
- Customer service
- In-person
- Communication skills
- Travel reimbursement
- Parental leave
Quick Apply
2d
Desktop Support Officer - Education
Centorrino Technologies —Keilor North VIC
- $60,000 - $70,000 a year
- Full-time
- Management
- Communication skills
Quick Apply
IT Support Administrator
Medical iT —Melbourne VIC
- Full-time
- Customer service
- Administrative experience
- Communication skills
Desktop Support Officer
Australia’s Academic and Research Network (AARNet) —Melbourne VIC
- Full-time
- Annual leave
- Parental leave
Dynamics 365 CE Senior Technical Support Consultant
Fusion5 —Melbourne VIC
- Full-time
- Azure
- AI
- Communication skills
Quick Apply
ICT System and Field Technician
Integral Connection t/as Network Overdrive —Melbourne VIC
- $26,000 - $35,000 a month
- Part-time
- SQL
- SharePoint
Quick Apply

I want to receive the latest job alert for technical support in docklands, vic

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support jobs near docklands, vic

Systems Administrator jobs in North Melbourne VIC

IT Support jobs in Melbourne VIC

Service Desk Analyst jobs in Melbourne VIC

IT Technician jobs in Melbourne VIC

Desktop Support Technician jobs in Melbourne VIC

Automotive Service Advisor jobs in Melbourne Vic

Macpac Retail Team Member jobs in Launceston Tas

Service Desk Team Leader jobs in Clayton Vic

Service Desk Team Leader jobs in Perth Wa

Food Service Supervisor jobs in Mill Park Vic

Systems Administrator jobs in Baldivis Wa

Systems Administrator jobs in Melbourne Vic

Systems Administrator jobs in Silverwater Nsw

Undergraduate Administrator jobs in Adelaide Sa

Systems Administrator jobs in Bidwill Nsw

Desktop Support Technician jobs in Eagle Farm Qld

Dental Technician jobs in Perth Wa

On Site Technician jobs in Parramatta Nsw

Support Work Traineship jobs in Browns Plains Qld

Disability Support Worker jobs in Pakenham Vic

L1 Helpdesk Technician (VIC)

Comwire IT
Prahran VIC

Quick Apply

Job Details

Permanent | Full-time
13 days ago

Qualifications

Microsoft Access
Azure
Management
IIS
Customer service
Certificate III
Microsoft Exchange
Technical support
Microsoft Office
VoIP
Bachelor's degree
Driver Licence
DNS
Information Technology

Full Job Description

Purpose of Position

To provide technical assistance and support via phone, email or chat, to end-users who are experiencing computer hardware, software, or network-related issues. Their primary goal is to resolve technical problems and ensure that computer systems and networks are functioning properly to minimise downtime and optimise productivity.

Provide a memorable customer experience with every customer contact by ensuring every service request is handled professionally;
Provide telephone and ticketing support to internal and external customers;
Investigating, diagnosing and assessing basic technical problems reported by customers;
Document all customer interactions in our Professional Services Automation (PSA) system;
Collaborate with the Technical & Engineering team to diagnose problems and identify corrective actions for customers;
Review and update knowledge base and technical support documentation to reflect current technical information on process or product;
Support clients within all SLA metrics and maintain communication throughout the entire process of incident management;
Work with third party vendors and software providers to maintain and resolve product issues for our clients’ systems.
Follow agreed process and procedures by logging issues, requests and questions.
Maintain and administer systems, which include computers running Windows OS or mac-OS, Microsoft Office, basic printing, internet, email and Windows server support.

Other Duties

To assist with workshop related tasks & duties, specifically coordinating deliveries, new workstation/laptop deployments.
To assist with the procurement and set up of hardware deliveries for projects.
To provide ad-hoc or scheduled on-site IT support for clients where issues cannot be resolved remotely, or where on-site support is required for On-boarding of a new client.

Skills and Competencies

Customer service focused: Committed to providing exceptional customer service across all methods– written, phone and face to face.
Communication: The ability to communicate clearly and concisely, varying communication style depending upon the audience, internally and externally.
Attention to detail: Excellent attention to detail and written skills when communicating with others, including documentation both internally and externally.
Problem Solving: The ability to diagnose and troubleshoot issues confidently and efficiently.
Time management and Prioritisation: Able to prioritise tasks, manage time effectively, and work efficiently to meet service level agreements (SLAs) or response time targets.
Organisation: Is able to manage, plan and prioritise tasks in a logical and orderly manner.
Inclusive: Willingness to assist and support others as required within a team environment.
Transparency: Communicate freely and effectively and is open to feedback on performance.
Approachability: Receptive to others views and happy to assist other employees when needed.
Passionate: Encourages others and always bring their best self to work.
Accountable: Owning situations and outcomes.

Technical Skills and Experience

Minimum 1 Year previous MSP or Service Desk related experience (highly desirable, not essential)
Certificate 3 in Information Technology, Bachelor of Information Technology or similar (essential)
A current driver's license (essential)
Certification in Microsoft 365 Fundamentals, Access 4 VoIP, Azure, Windows / Apple operation systems, Level 1 Microsoft Server Service Management Experience (Active Directory, Exchange, DNS, IIS, etc.) (highly desirable, not essential)
2 Years experience in a customer facing role

Company Overview

Please visit https://comwireit.com.au/ for more information

Quick Apply

Refine Your Search

technical support jobs in docklands, vic

L1 Helpdesk Technician (VIC)

IT Onsite Technician - Melbourne

TIM Engineer / Desktop Support Engineer

IT Onsite Support Specialist

IT Support Level 2

IT Support Engineer Level 1

IT Support Analyst

IT and online digital services support

Help Desk Technician

Senior IT Support Officer

Microsoft M365 Systems Administrator

Service Desk Analyst

Customer Service Desk Lead (Technical)

Data Center IT Support Engineer, MEL - DCO

IT Helpdesk Technician

Desktop Support Officer - Education

IT Support Administrator

Desktop Support Officer

Dynamics 365 CE Senior Technical Support Consultant

ICT System and Field Technician

I want to receive the latest job alert for technical support in docklands, vic

Related Searches

Explore jobs in more locations

Company Overview

Job Seeker Tools

Employer Tools

Browse

Stay Connected