In-Demand Implementation lead Jobs in Northern Territory

Customer Success Manager
NEC Corporation —Darwin NT
- Management
- Leadership
- Communication skills
- Health insurance
- Parental leave
Senior Test Analyst
Centorrino Technologies —Darwin NT
- Contract
- Hybrid work
- APIs
- Leadership
- Communication skills
Quick Apply
PMO Project Manager
Centorrino Technologies —Darwin NT
- Contract
- Microsoft Office
- SharePoint
- Leadership
Quick Apply
14d
Senior eLearning Developer
NT Police Force —Darwin NT
- $99,519 - $110,953 a year
- Full-time
4d
Quality Manager
Webuild —Darwin NT
- Engineering
- Construction experience
- Leadership
Head of Safety
Airport Development Group —Darwin NT
- Full-time
- Management
- Analysis skills
- Communication skills
People, Culture and Safety Business Partner
Northern Territory PHN —Alice Springs NT
- $125,108 - $156,913 a year
- Full-time
- Bachelor's degree
- Human resources
- Communication skills
- Annual leave
3d
Principal Technical Officer
Department of Agriculture and Fisheries —Katherine NT
- Full-time
- Research
- Communication skills
Senior Director - Secondary Years
Department of Education and Training —Darwin NT
- Temporary
- Administrative experience
- Senior Secondary Certificate of Education
- Analysis skills
11d
Head of Learning and Wellbeing
Children's Ground —Winnellie NT
- $126,305.76 - $137,042.73 a year
- Full-time
- Team management
- Organisational skills
- Communication skills
10d
Ellucian
Pyramid Global Technologies —Northern Territory
- SQL
- Product management
- APIs
Senior Analyst - Economic Policy
Department of Treasury and Finance —Darwin NT
- $102,505 - $114,282 a year
- Overtime
- Research
- Analysis skills
- Communication skills
5d
Public Health Environmental Our Way Project Coordinator
Miwatj Health Aboriginal Corporation —Darwin NT
- $104,263 - $109,691 a year
- Full-time
- Communication skills
- Annual leave
6d
Safety Specialist
Amentum —Alice Springs NT
- Full-time
- Bachelor's degree
Senior Business Analyst
Centorrino Technologies —Darwin NT
- Contract
- Analysis skills
- Communication skills
Quick Apply
14d
Senior Advisor - Recovery
Australia Red Cross —Darwin NT
- Full-time
- Hybrid work
- Annual leave
- Employee assistance program
12d
Principal Policy Officer
Department of Logistics and Infrastructure —Darwin NT
- $136,380 - $152,357 a year
- Temporary
- Management
- Research
- Analysis skills
Director Communications and Media
Department of Education and Training —Darwin NT
- $157,334 - $171,482 a year
- Full-time
- Management
- Experience working with children
- Leadership
15h
Principal Laramba School
Department of Education and Training —Northern Territory
- $181,606 - $190,597 a year
- Full-time
- Human resources
- Leadership
- Teaching
6d
Manager, Mine Technical Services
Newmont Mining Corporation —Tanami NT
- Budgeting
- Leadership

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implementation lead jobs near northern territory

Customer Success Manager

NEC Corporation
Darwin NT

Apply Now

Job Details

Benefits

Health insurance
Parental leave
Employee assistance program
Paid volunteer leave
Salary packaging
Insurance services

Qualifications

Management
ITIL
Leadership
Communication skills

Full Job Description

About the role

As Customer Success Manager, you'll play a critical role delivering Managed Services for a government client, acting as the primary point of contact for core ITIL functions and overseeing the delivery, performance, and governance of IT Services.

You'll lead a multidisciplinary Service Management team, including Change Coordinators, Service Improvement Leads, Problem Coordinators, and Service Improvement Analysts; ensuring ITIL-aligned processes are effectively executed and optimised. Working closely with the customer, you'll address service issues, provide performance reporting, and ensure Service Delivery meets all contractual obligations while driving continuous improvement across all service management functions.

You'll also align NEC's IT services with the customer's strategic objectives, ensuring solutions are delivered efficiently, cost-effectively, and in support of broader business goals.

What You'll Be Doing

Act as the escalation point for core ITIL functions, ensuring customer success and satisfaction
Lead, mentor, and manage service management teams, including Change Coordinators, Service Improvement Leads, Problem Coordinators, and Service Improvement Analysts
Oversee Change, Problem, and Continual Service Improvement activities to maintain service stability, availability, and performance
Proactively identify and address customer needs, pain points, risks, and growth opportunities
Collaborate cross-functionally with implementation, operations, and IT support teams to deliver exceptional customer experiences
Own service governance, including service reviews, reporting, and executive-level presentations
Provide regular performance reporting and insights to customers and internal stakeholders
Drive continuous improvement initiatives to enhance service quality, efficiency, and outcomes
Influence stakeholders and present compelling proposals

Skills & Experience

Proven success in a customer-facing ICT role, ideally within managed services
Extensive experience in IT managed services or IT-focused service delivery
Demonstrated leadership managing and developing diverse operational and service management teams
Strong understanding of ITIL practices, particularly Change, Problem, and Continual Service Improvement
Exceptional communication skills, with the ability to build trusted relationships at all levels
A strong passion for customer experience and long-term client success
Experience overseeing daily IT operations in complex environments
Confidence engaging with technical specialists, senior leadership, and customer executives

What's in It for You?

Extra rewards - bonus and wellness days after 6 months
Wellbeing covered - health insurance discounts, EAP support, and wellbeing programs
Work–life perks - 14 weeks paid parental leave, extra leave options, and paid volunteer days
Everyday savings - retail, travel, entertainment and salary packaging benefits

Our Purpose

At NEC, we are committed to creating social values centered on safety, security, fairness, and efficiency, working towards a sustainable world where everyone can achieve their full potential.

If you're ready to join a dynamic and innovative team, apply now for this exciting Customer Success Manager role at NEC Australia Pty Ltd.

NEC is an equal opportunity employer that welcomes and encourages applications from all backgrounds, communities, and industries. We are committed to maintaining a diverse and supportive environment, so we can thrive together!

Apply Now

Refine Your Search

implementation lead jobs in northern territory

Customer Success Manager

Senior Test Analyst

PMO Project Manager

Senior eLearning Developer

Quality Manager

Head of Safety

People, Culture and Safety Business Partner

Principal Technical Officer

Senior Director - Secondary Years

Head of Learning and Wellbeing

Ellucian

Senior Analyst - Economic Policy

Public Health Environmental Our Way Project Coordinator

Safety Specialist

Senior Business Analyst

Senior Advisor - Recovery

Principal Policy Officer

Director Communications and Media

Principal Laramba School

Manager, Mine Technical Services

I want to receive the latest job alert for implementation lead in northern territory

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