In-Demand Customer service representative Jobs in West Perth, Wa

Member Service Advisor
HIF —Perth WA
- $68,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Health insurance
- Employee assistance program
5h
Member Claims Advisor
HIF —Perth WA
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Employee assistance program
5h
Reddy Express Karawara - Customer Service Representative
Reddy Express - OTR Group —Karawara WA
- Weekend availability
4d
Member Support Consultant
Goodlife Health Clubs —Perth WA
- $65,000 a year
- Full-time
- First Aid Certification
- Gym membership
Customer Service Representative
WesTrac —Guildford WA
- Monday to Friday
- Customer service
- Conflict management
- Employee stock purchase plan
- Parental leave
4d
Ocean Freight Customer Service Representative
Toll Group —Perth WA
- Full-time
- Management
- Customer service
- Microsoft Office
Reddy Express Middle Swan - Customer Service Representative
Reddy Express - OTR Group —Middle Swan WA
- Part-time
3d
Customer Service Representative and In store pool (Bulky goods experience and pool shop)
Clark Rubber Joondalup —Joondalup WA
- $54,952.56 - $80,000.00 a year
- Part-time
- Sales
- Customer service
- POS
- Employee discount
Quick Apply
1d
Member Services Consultant
Royal Automobile Club of WA —West Perth WA
- Full-time
- Sales
- Customer service
Customer Service and Optical Assistant - Karrinyup
Oscar Wylee —Karrinyup WA
- Weekend availability
- Sales
- Communication skills
Quick Apply
10d
Guest Service Agent
Accor Apartments & Realty —Crawley WA
- Part-time
- Hospitality
- Front desk
- Communication skills
Customer Service/Retail Assistant
SKM Furniture —Malaga WA
- From $28 an hour
- Part-time
- Sales
- Customer service
- POS
- Paid training
- Employee discount
Quick Apply
Customer Sales & Service - Repco Midland - Casual
Repco —Midland WA
Quick Apply
6d
Customer Sales & Service - Repco Wangara - Casual
Repco —Wangara WA
Quick Apply
Customer Sales & Service - Repco Cannington - Full Time
Repco —Cannington WA
- Full-time
- Parental leave
- Employee assistance program
Quick Apply
3d
Reddy Express Karawara - Customer Service Representative
OTR —Manning WA
- Weekend availability
- Customer service
4d
Reddy Express Middle Swan - Customer Service Representative
OTR —Middle Swan WA
- Weekend availability
- Customer service
3d
Reddy Express Bayswater (WA) - Customer Service Representative
OTR —Bayswater WA
- Weekend availability
- Customer service
4d
Customer Sales & Service - Repco Cannington - Full Time
NAPA Auto Parts —Cannington WA
- Full-time
- Parental leave
- Employee assistance program
3d
Customer Sales & Service - Repco Canningvale - Casual
NAPA Auto Parts —Canning Vale WA

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Member Service Advisor

HIF -
Perth WA

Apply Now

Job Details

Permanent | Full-time
$68,000 a year
5 hours ago

Benefits

Health insurance
Employee assistance program
Paid volunteer leave
Insurance services

Qualifications

Customer service
Communication skills

Full Job Description

Welcome to HIF – the Health Insurance Fund of Australia

We’re a not-for-profit health fund with a national presence and a close-knit team of around 125 people based in Perth. At HIF, we support our Members to live healthier lives through genuine care, strong community values, and a member-first mindset. Operating in a regulated industry, we understand the importance of trust, accuracy, and consistency, and we take seriously the responsibility of supporting our Members during important and sometimes emotional moments.

In 2025, HIF was recognised as an Employer of Choice, and we have proudly held Inclusive Employer certification from the Diversity Council of Australia since 2023. While these certifications matter, what matters most is creating a workplace where people feel supported, valued and able to thrive. At HIF, our culture and inclusion are reflected in how we lead, support one another and show up for our people every day.

We are currently seeking five full-time Member Service Advisors to join our Member Experience team.

About the Role

As a Member Service Advisor, you’ll be a key point of contact for our Members via phone and email, supporting them with enquiries relating to claims, policy changes, and general private health insurance advice.

The role involves navigating complex information and supporting Members through important and sometimes emotionally sensitive situations. You’ll balance empathy with accuracy, applying product and policy knowledge to provide clear, compliant guidance that Members can trust. You’ll work within defined policies and service standards, supported by experienced leaders and colleagues who value thoughtful, high-quality service.

What We’re Looking For

We’re seeking people who genuinely care about helping others and find personal satisfaction in making a positive difference for our Members. To succeed in this role, you’ll bring:

A strong service mindset and genuine empathy, with a natural inclination to care for Members and take pride in supporting them through important and sometimes challenging situations
The ability to absorb and apply complex information accurately
Clear, respectful communication skills
Proficiency using computers and learning new systems
Experience in customer service or the private health insurance industry is valued, but not essential

What Success Looks Like in This Role

Success as a Member Service Advisor at HIF is measured by the quality and consistency of service you provide. This includes:

Communicating with warmth and empathy with Members from all walks of life
Delivering accurate, compliant advice aligned with fund policies and procedures
Maintaining high standards of process execution and follow-through
Prioritising quality of advice and adherence to standards over speed or call volume

Training and Support

To set you up for success, you’ll complete a paid, full-time five-week group induction program at our Perth office, starting Monday 5 October 2026. This structured training focuses on building the product knowledge, systems capability, and confidence needed to support our Members.

Learning doesn’t stop after induction. Ongoing coaching, feedback, and development are a normal and supported part of the role, with opportunities to further build your skills and learn additional processes once you’ve established a strong foundation.

Performance and Quality Expectations

This is a performance-assessed role within a structured contact centre environment. Quality Assurance is thorough and ongoing, and is designed to support consistent, high-quality service and protect our Members.

Candidates who thrive in this role are those who value feedback, take ownership of their work, and find satisfaction in delivering accurate, thoughtful support – even when conversations are complex or challenging.

What You’ll Get

We offer more than just a job. Our benefits include:

$68,000 base salary plus 13% superannuation
Discounted health insurance and travel insurance
Flexible work options, including Additional Purchased Leave and a Nine Day Fortnight (available after probation)
Hybrid working arrangements available once you’ve passed probation and demonstrated role competency (HIF has a 60% in-office requirement for all staff)
A range of additional leave types, including birthday, cultural, reproductive, and volunteering leave
Study assistance, Employee Assistance Program, and wellbeing initiatives
Fun, inclusive social events and PAW Days (bring your furry friend to work!)

Key Dates and Practical Information

Induction start date: Monday 5 October 2026
Applications close: Wednesday 9 September 2026

We ask that no leave be taken during the first 3 months to ensure full participation in training and onboarding, and to allow for consolidation of learning.

Inclusion Matters

Aboriginal and Torres Strait Islander peoples are encouraged to apply. HIF values diversity and inclusion and is committed to creating a workplace where everyone feels respected, supported, and able to do their best work.

Want to make your application stand out?

Consider including a cover letter or note telling us why this role appeals to you, or sharing an example of a time you went the extra mile to support a customer or someone in your community.

Apply Now

Refine Your Search

customer service representative jobs in west perth, wa

Member Service Advisor

Member Claims Advisor

Reddy Express Karawara - Customer Service Representative

Member Support Consultant

Customer Service Representative

Ocean Freight Customer Service Representative

Reddy Express Middle Swan - Customer Service Representative

Customer Service Representative and In store pool (Bulky goods experience and pool shop)

Member Services Consultant

Customer Service and Optical Assistant - Karrinyup

Guest Service Agent

Customer Service/Retail Assistant

Customer Sales & Service - Repco Midland - Casual

Customer Sales & Service - Repco Wangara - Casual

Customer Sales & Service - Repco Cannington - Full Time

Reddy Express Karawara - Customer Service Representative

Reddy Express Middle Swan - Customer Service Representative

Reddy Express Bayswater (WA) - Customer Service Representative

Customer Sales & Service - Repco Cannington - Full Time

Customer Sales & Service - Repco Canningvale - Casual

I want to receive the latest job alert for customer service representative in west perth, wa

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