In-Demand Technical support Jobs in Sydney, Nsw

ICT Support Technican
Hungry Jack's —Woolloomooloo NSW
- Full-time
- Hospitality
- POS
- Organisational skills
Senior Technical Customer Support Engineer - Australia
ClickHouse —Sydney NSW
- On call
- Remote
- Azure
- AWS
- AI
- Health insurance
14d
IT Server Administrator
Tetra Tech —Sydney NSW
- Azure
- Management
- Computer Science
- Employee stock purchase plan
- Parental leave
Technical Support Engineer
NOVASTAR —Sydney NSW
- $55,000 - $85,000 a month
- Full-time
- In-person
Quick Apply
Service Desk Analyst
Brennan IT —Sydney NSW
- Weekend availability
- Azure
- Management
- Computer Science
14d
NSW Service Desk Coordinator
Pro AV Solutions —Frenchs Forest NSW
- Full-time
- Management
- Administrative experience
- Communication skills
- Employee assistance program
Quick Apply
Service Desk Officer
Children's Medical Research Institutue —Westmead NSW
- Full-time
- Communication skills
Technical Support Specialist (2026-031)
Circle Cardiovascular Imaging —Sydney NSW
- Full-time
- Remote
- Azure
- DevOps
- AWS
- Wellness program
- Tuition reimbursement
Quick Apply
Systems Administrator
NSW Police Force —Parramatta NSW
- $133,348 - $146,945 a year
- Full-time
9d
Technical Support Engineer
Rapiscan —Homebush NSW
- Weekend availability
- Management
- Microsoft Office
- Analysis skills
Desktop Support Analyst
MinterEllison —Sydney NSW
- Rotating roster
- AI
- Communication skills
IT Support Specialist
Jomablue —Sydney NSW
- Full-time
- AI
Global Markets IT Application Support Analyst (Temporary)
BNP Paribas —Sydney NSW
- Full-time
- Analysis skills
- Bachelor's degree
- Agile
IT Administrator
IREN —Sydney NSW
- Full-time
- Management
- Computer Science
- Administrative experience
- Annual leave
Service Desk Coordinator - All IT Services
Lyra Technology Group —Brookvale NSW
- Full-time
- Customer service
- Administrative experience
- Front desk
Quick Apply
Technical Support Engineer
Showtime Consulting —Sydney NSW
- Full-time
- Azure
- DevOps
- AWS
Quick Apply
1d
Sr. Technical Support Engineer, Focused Services
Palo Alto Networks —Sydney NSW
- Full-time
- Customer service
- Bachelor's degree
- Communication skills
Service Desk Support Coordinator - Systems
Interactive —St Leonards NSW
- Full-time
- Customer service
Quick Apply
7d
Level 1 - IT Support Engineer
Gerdy Solutions —Rosehill NSW
- $50,000 - $60,000 a year
- Full-time
- Management
- Administrative experience
- In-person
- Employee discount
Quick Apply
7h
Technical Support Engineer - Remote APAC
Factory —Sydney NSW
- Full-time
- Remote
- Azure
- AWS
- AI

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ICT Support Technican

Hungry Jack's -
Woolloomooloo NSW

Apply Now

Job Details

Full-time

Qualifications

Hospitality
ITIL Certification
IT service management
Technical support
ITIL
POS
Organisational skills
Restaurant experience
Communication skills

Full Job Description

The Careers are Better at Hungry Jack's!

At Hungry Jack's we are looking for a ICT Support Technican t to help ensure our restaurant technology is reliable, efficient and always ready to support our teams and guests.

This is a hands-on role where you'll work across a broad range of technologies, applications and hardware, supporting restaurants across Australia.

What You'll Be Doing

As part of our National IT team, you'll play a key role in supporting the technology that keeps our restaurants running every day. Your responsibilities will include:

Providing day-to-day support for restaurant applications, systems and technology.
Responding to software and hardware enquiries and troubleshooting technical issues escalated by the IT Service Desk.
Determining software and hardware requirements to deliver practical, effective solutions for our restaurants and support teams.
Installing, configuring and maintaining software, hardware and peripheral devices including printers, terminals, POS equipment and other restaurant technology.
Downloading, deploying and maintaining software updates and assisting with new application rollouts.
Adapting and configuring existing applications to meet changing business and operational requirements.
Working with internal IT teams and external vendors to investigate and resolve more complex technical issues.
Acting as an escalation point for restaurant technology issues and ensuring incidents are resolved within agreed service levels.
Visiting restaurant locations to install, configure and troubleshoot technology when required.
Supporting the implementation and maintenance of computer networks to ensure systems remain secure, reliable and operational.
Assisting with the design, maintenance and ongoing support of business websites and online applications where required.
Monitoring vendor performance and helping ensure service level agreements (SLAs) are achieved.
Preparing service performance reports, incident updates and technical documentation.
Developing user guides, training materials and support resources to help restaurant teams get the most from our technology.
Communicating planned maintenance, outages and system updates to key stakeholders.
Collaborating with cross-functional teams to continuously improve systems, processes and service delivery.
Providing technical support via phone, email and remote support tools, with some work in a service desk or call centre environment as required.
Supporting the delivery of national technology initiatives that help make Hungry Jack's Bigger, Better, Faster and Stronger.

About You

You'll be someone who enjoys solving problems, building relationships and delivering outstanding customer service. Ideally you'll have:

Experience in IT Service Delivery, Service Desk or Application Support.
Strong troubleshooting and root cause analysis skills.
Experience supporting software, hardware and business applications.
A good understanding of Microsoft Windows operating systems and basic networking concepts.
Experience providing remote technical support.
Excellent written and verbal communication skills.
The ability to manage multiple priorities in a fast-paced environment.
Strong documentation and organisational skills.
A passion for technology and a desire to continuously learn and develop.

Experience within the Quick Service Restaurant (QSR), hospitality or retail industries.
Experience supporting POS systems, particularly NCR.
Vendor management experience.
Knowledge of ITIL or IT Service Management practices.
A qualification in Information Technology or a related discipline.

Why Hungry Jack's?

At Hungry Jack's, you'll be joining a supportive and collaborative National IT team where your work has a real impact on the day-to-day operations of one of Australia's most recognised brands.

In return, you'll enjoy:

A varied and rewarding role where no two days are the same.
Exposure to large-scale national IT operations and restaurant technology.
Opportunities to work on exciting technology projects and system rollouts.
Ongoing learning and career development.
A supportive team environment that values collaboration, innovation and continuous improvement.
The opportunity to make a genuine difference to thousands of team members and millions of guests every year.

Apply Now

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technical support jobs in sydney, nsw

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Explore jobs in more locations

At Hungry Jack's we are looking for a ICT Support Technican t to help ensure our restaurant technology is reliable, efficient and always ready to support our teams and guests.

This is a hands-on role where you'll work across a broad range of technologies, applications and hardware, supporting restaurants across Australia.

What You'll Be Doing

As part of our National IT team, you'll play a key role in supporting the technology that keeps our restaurants running every day. Your responsibilities will include:

Providing day-to-day support for restaurant applications, systems and technology.

Responding to software and hardware enquiries and troubleshooting technical issues escalated by the IT Service Desk.

Determining software and hardware requirements to deliver practical, effective solutions for our restaurants and support teams.

Installing, configuring and maintaining software, hardware and peripheral devices including printers, terminals, POS equipment and other restaurant technology.

Downloading, deploying and maintaining software updates and assisting with new application rollouts.

Adapting and configuring existing applications to meet changing business and operational requirements.

Working with internal IT teams and external vendors to investigate and resolve more complex technical issues.

Acting as an escalation point for restaurant technology issues and ensuring incidents are resolved within agreed service levels.

Visiting restaurant locations to install, configure and troubleshoot technology when required.

Supporting the implementation and maintenance of computer networks to ensure systems remain secure, reliable and operational.

Assisting with the design, maintenance and ongoing support of business websites and online applications where required.

Monitoring vendor performance and helping ensure service level agreements (SLAs) are achieved.

Preparing service performance reports, incident updates and technical documentation.

Developing user guides, training materials and support resources to help restaurant teams get the most from our technology.

Communicating planned maintenance, outages and system updates to key stakeholders.

Collaborating with cross-functional teams to continuously improve systems, processes and service delivery.

Providing technical support via phone, email and remote support tools, with some work in a service desk or call centre environment as required.

Supporting the delivery of national technology initiatives that help make Hungry Jack's Bigger, Better, Faster and Stronger.

About You

You'll be someone who enjoys solving problems, building relationships and delivering outstanding customer service. Ideally you'll have:

Experience in IT Service Delivery, Service Desk or Application Support.

Strong troubleshooting and root cause analysis skills.

Experience supporting software, hardware and business applications.

A good understanding of Microsoft Windows operating systems and basic networking concepts.

Experience providing remote technical support.

Excellent written and verbal communication skills.

The ability to manage multiple priorities in a fast-paced environment.

Strong documentation and organisational skills.

A passion for technology and a desire to continuously learn and develop.

Experience within the Quick Service Restaurant (QSR), hospitality or retail industries.

Experience supporting POS systems, particularly NCR.

Vendor management experience.

Knowledge of ITIL or IT Service Management practices.

A qualification in Information Technology or a related discipline.

Why Hungry Jack's?

At Hungry Jack's, you'll be joining a supportive and collaborative National IT team where your work has a real impact on the day-to-day operations of one of Australia's most recognised brands.

In return, you'll enjoy:

A varied and rewarding role where no two days are the same.

Exposure to large-scale national IT operations and restaurant technology.

Opportunities to work on exciting technology projects and system rollouts.

Ongoing learning and career development.

A supportive team environment that values collaboration, innovation and continuous improvement.

The opportunity to make a genuine difference to thousands of team members and millions of guests every year.