In-Demand Administrator Jobs in Nerang, Qld

At Your Service Manager (Front Office)
JW Marriott Gold Coast Resort & Spa —Surfers Paradise QLD
- $75,000 - $85,000 a year
- Full-time
- Hospitality
- Management
- Recruiting
Quick Apply
Health Information Service Clerk
Ramsay Health Care —Tugun QLD
- Part-time
- Administrative experience
- Discharge planning
- Computer skills
- Referral program
Quick Apply
6d
Customer Service Administrator
Lauxes Products Pty Ltd —Molendinar QLD
- $60,000 - $65,000 a year
- Full-time
Quick Apply
12d
Administration Manager
DAB-Jones Lang LaSalle (NSW) Pty Ltd —Gold Coast QLD
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Parental leave
Quick Apply
Receiving Clerk (Pre-Opening)
Andaz Gold Coast —Gold Coast QLD
- Weekend availability
- Hospitality
- Management
- Food service experience
Senior Medical Receptionist
Flow Health & Cardiac Diagnostics —Robina QLD
- $30 - $32 an hour
- Part-time
- Medical office experience
- Microsoft Office
- Clinic
Quick Apply
Dental Assistant
National Dental Care —Merrimac QLD
- $30 - $38 an hour
- Part-time
- Microsoft Office
- Administrative experience
- Patient care
Quick Apply
13d
Administration Officer (Psychotherapy)
Queensland Government —Gold Coast QLD
- Part-time
- Hospital experience
5d
Maintenance Administrator
RACV —Gold Coast QLD
- $69,500 a year
- Part-time
- Microsoft Excel
- Maintenance
- Microsoft Office
- Parental leave
- Employee assistance program
Office Manager - Southport
Estia Health —Southport QLD
- Full-time
- Computer skills
- Employee assistance program
Front Office Coordinator
UC Dental —Upper Coomera QLD
- Customer service
- Administrative experience
- Communication skills
Technical Administrator L2 (QLD)
Nexigen Digital —Southport QLD
Sports Administrator
St Hilda's School —Southport QLD
- Full-time
- Microsoft Office
- Administrative experience
- University
Quick Apply
2d
Administrative Assistant
Bizvideo —Burleigh Heads QLD
- Full-time
- AI
Sales, Marketing & Administration
Media Group —Gold Coast QLD
- Sales
- Administrative experience
- Marketing
Costing Clerk / Service Advisor
Peter Warren Automotive Holdings —Robina QLD
- Full-time
- Sales
- Customer service
- Administrative experience
- Employee discount
Relocate to North Queensland: Senior Contract Administrator / Superintendent – Major Infrastructure
AECOM —Gold Coast QLD
- Full-time
- Hybrid work
- Administrative experience
- Construction experience
- Civil Engineering
11d
Assistant, Administrative Department
Rosebel Gold Mines N.V. —Gold Coast QLD
- Full-time
- English
- Microsoft Office
- Administrative experience
Quick Apply
Residential Construction Administrator
G.J. Gardner Homes —Worongary QLD
- Part-time
- Office
- Master's degree
- Administrative experience
4d
BMA Village - Site Administrator
Compass Group Australia —Gold Coast QLD
- $81,878 a year
- Urgently hiring
- Hospitality
- Customer service
- Microsoft Office
- Free food

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At Your Service Manager (Front Office)

JW Marriott Gold Coast Resort & Spa -
Surfers Paradise QLD

Quick Apply

Job Details

Full-time
$75,000 - $85,000 a year

Qualifications

Hospitality
Management
Recruiting
Front desk
Guest services
Communication skills
Office experience

Full Job Description

About the Company

Marriott International portfolio of brands includes JW Marriott alongside 33 other Marriott brands. Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 135 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

About the role

Responsible for the successful functioning of the department. Major responsibility of the department is to receive all in-house and outside telephone calls and process requests professionally and correctly. This includes taking room service orders, receiving and processing all requests for additional items, directions, correcting any issues and, if necessary, forwarding calls on to appropriate areas. The Manager needs to ensure the agents’ information is thorough and up-to-date. Accountable for tracking all guest requests and issues to use as process improvement tool. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.

Salary: $75,000 - $85,000

Type of employment: Full time

Critical responsibilities:

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Tracks all guest issues from various sources and report results.
Ensures guest requests/issues are logged.
Oversees the financial aspects of the department including purchasing and payment of invoices.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Identifies trends in guest issues for resolution.
Schedules and supervise staff to ensure prompt, friendly, and attentive service.
Supervises AYS agents and runners to ensure prompt and complete resolution of guest calls and requests.
Coordinates the process of receiving and resolving guest issues and requests.

Supporting Management of Guest Service Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees' absence.

Supporting Human Resource Activities

Assists in the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Assists in recruitment, hiring, training, and orientation of department personnel.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluates results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Ensures that all department equipment is in proper working condition and that department areas and storerooms are clean.
Performs departmental administrative duties.
Attends meetings (e.g., front office supervisor meetings, operations meetings, forecast meetings, monthly department meetings, sales strategy, pre-con meetings).

Successful Candidates will have

2 years experience in the guest services, front desk, or At Your Service department
Passion for creating memorable guest experiences
Strong knowledge of hotel operations, including front office, concierge, housekeeping, and food & beverage coordination
Current work authorization (as applicable to the location)
Previous supervisory or management experience in a luxury hospitality environment
Strong problem-solving and conflict resolution abilities
Strong problem-solving and conflict resolution abilities
Proactive and results-driven approach
Proactive and results-driven approach

The Benefits 

Enjoy the benefits of:

Unlimited strategic development and career opportunities
Generous accommodation and food and beverage discounts including all properties within the Marriott International group
Recognition programs to keep you motivated
The best hotel training opportunities provided
Wellbeing and mindfulness programs to ensure you stay healthy

Pay: $75,000.00 – $85,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

administrator jobs in nerang, qld

At Your Service Manager (Front Office)

Health Information Service Clerk

Customer Service Administrator

Administration Manager

Receiving Clerk (Pre-Opening)

Senior Medical Receptionist

Dental Assistant

Administration Officer (Psychotherapy)

Maintenance Administrator

Office Manager - Southport

Front Office Coordinator

Technical Administrator L2 (QLD)

Sports Administrator

Administrative Assistant

Sales, Marketing & Administration

Costing Clerk / Service Advisor

Relocate to North Queensland: Senior Contract Administrator / Superintendent – Major Infrastructure

Assistant, Administrative Department

Residential Construction Administrator

BMA Village - Site Administrator

I want to receive the latest job alert for administrator in nerang, qld

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