In-Demand It support Jobs in Maroubra, Nsw

Desktop Support Engineer
Link Group —Sydney NSW
- Contract
- Azure
- Administrative experience
- Communication skills
6d
IT Support Specialist
GG Sistemi —Sydney NSW
- $72,000 a year
- Azure
- Management
- Computer Science
- Dental insurance
- Parental leave
Quick Apply
1d
ICT System and Field Technician
Integral Connection t/as Network Overdrive —Sydney NSW
- Part-time
- SQL
- SharePoint
Quick Apply
ICT Field Services Snr Support Off
Department of Education —Sydney NSW
- $102,936 - $113,579 a year
- Full-time
- Software troubleshooting
- Opportunities for advancement
9d
Service Desk Support Coordinator - Systems
Interactive —St Leonards NSW
- Full-time
- Customer service
Quick Apply
6d
ICT Test Engineer
Adactin Group —Harris Park NSW
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Management
- SQL
- Analysis skills
Quick Apply
5d
IT Support Officer
All In IT Solutions —Stanmore NSW
- Full-time
- Microsoft Office
IT Support Specialist
THE ICONIC —Sydney NSW
- Office
- Administrative experience
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
3d
IT Operations Technician
Lifebyte Systems —Sydney NSW
- Full-time
- Management
- Computer Science
- Bachelor's degree
Quick Apply
Technical Support Consultant
ELMO Software Pty Ltd —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
- APIs
- AI
- Parental leave
- Employee assistance program
Quick Apply
10d
IT & Workplace Support Engineers (Multiple Opportunities Available)
The Missing Link —Macquarie Park NSW
- Full-time
- Bar
- Software troubleshooting
- Customer service
Quick Apply
Hiring L1/L Desktop Support Engineer for Sydney-Must be Australian citizen
Swift Computers Pty Ltd —Sydney NSW
- $30 - $35 an hour
- Temporary
- Azure
- Microsoft Office
- AWS
Quick Apply
2d
IT Operations Technician
TMGM —Sydney NSW
- Full-time
- Management
- Computer Science
- Bachelor's degree
Quick Apply
Technical Support Engineer
Intercom —Sydney NSW
- Full-time
- Hybrid work
- APIs
- Communication skills
- Office experience
- Work from home
Team Lead, IT Application Production Support
BNP Paribas —Sydney NSW
- Full-time
- Administrative experience
- Bachelor's degree
- No degree
Global Markets IT Application Support Analyst (Temporary)
BNP Paribas —Sydney NSW
- Full-time
- Analysis skills
- Bachelor's degree
- Agile
Senior Cluster iT Specialist
Marriott International, Inc —Sydney NSW
- Full-time
- Hospitality
- Microsoft Outlook
- Management
Azure Systems Administrator
Smart Communications —Sydney NSW
- Azure
- DevOps
- AWS
- Gym membership
Service Desk Analyst
Capgemini Sogeti —Sydney NSW
- Hybrid work
- Communication skills
NSW Service Desk Coordinator
Pro AV Solutions —Frenchs Forest NSW
- Full-time
- Management
- Administrative experience
- Communication skills
- Employee assistance program
Quick Apply

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it support jobs near maroubra, nsw

Desktop Support Engineer

Link Group -
Sydney NSW

Apply Now

Job Details

Contract | Fixed term
6 days ago

Qualifications

Azure
Incident management
SCCM
Deployment
IT service management
Disaster recovery
Visio
Technical support
Administrative experience
VoIP
ITIL
ServiceNow
Scalability
Citrix
Communication skills
Intune
Help desk

Full Job Description

Overview

Provide end user hardware, software and infrastructure support. Work closely with the End User Support Team to provide second and third-line operational support and ensure timely and efficient resolution of incidents and service requests. Desktop support, asset provisioning, configuration, collection, software installation (unpackaged apps), low level commas room support.

6-Month Contract Opportunity***

Key Accountabilities and main responsibilities

Deliver customer excellence and adhere to best practice principles
Efficient and effective ticket management and resolutions to maintain key performance indicators
Ownership of support tickets and regular communication on progress
Act as a subject matter expert, escalating issues when required
Proactive mindset with the ability to close knowledge gaps and reduce waste
Analyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
Contribute to technical support articles in the knowledge management database
Drive service improvement by developing process and procedure documentation
Support the major incident management and problem management process as required
Efficient and effective delivery of second and third-line operational support including (but not limited to) desktop and client support, local server and network support, desk-side delivery and desk-side training of end users
Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
Collect and maintain accurate, detailed information about all assigned support tickets to provide relevant information to other IT support teams and facilitate effective service management reporting
Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
Proactively support the investigation of problems and help identify workarounds, fixes and root causes.
Implement solutions as agreed with the End User Support Manager and Problem Management Team.
Manage user relationships and engage with the Service Delivery Team and third-party providers as required
Contribute to project related activity and formally capture knowledge to assist operational teams
Exceptional customer-facing manner and ability to providing immediate technical assistance on the Tech Bar (where available)
Support Disaster Recovery activities as required

Experience & Personal Attributes

Highly accurate and performance driven and can lead by example
Exceptional communication and interpersonal skills with the ability to communicate technical information in a clear and understandable manner to non-technical stakeholders
Customer focused attitude.
Calm and confident manner with the ability to set expectations and provide reassurance
Strong and demonstrable ability to identify and manage InfoSec, risk and compliance issues
Ability to self-manage but also to support and mentor colleagues and the wider IT function
Technically skilled Deskside engineer with considerable experience supporting modern desktop environments, Citrix, Azure Desktop, Zscaler, FortiClient and End user computing technologies
Logical thinker with a clear and structured approach to troubleshooting complex environments
Understands and embraces continuous service improvement principles
Can formally capture and annotate complex processes using tools such as MS Visio
Exceptional knowledge of industry standard applications such as the O365 application suite, Active Directory, Exchange, MDM solutions and deployment tools
Demonstrable experience with networking and IP telephony
ITIL accreditation
Formal technical accreditations
Project management experience
Administration of Intune and SCCM
Familiar with IT Service Management (Service Now)

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our Corporate Centre Technology Services & Information Security function manages our IT infrastructure, technology operations, and information security. It oversees IT system development, maintenance, and security to ensure smooth technology operations support our daily activities.

We implement strong cybersecurity measures to protect sensitive data and manage service delivery through effective IT service management practices. By supporting global operations, we ensure our technological infrastructure is secure, efficient, and aligned with business needs.

MUFG Pension & Market Services is continuing to build a dynamic, client-focused, caring, and inclusive culture based on entrepreneurial spirit, effective risk management, empathy, and trust, underpinned by core values. We work collaboratively, supporting and valuing the talents and perspectives of our people, and promoting a flexible work environment where their wellbeing is prioritized. We believe diversity drives better client outcomes, improvement, and growth.

Join us on the MUFG Pension & Market Services journey to achieve our full potential. We treat everyone fairly and equitably, regardless of diverse characteristics. Candidates must have the relevant work rights. Successful applicants must complete background screening before employment.

Apply Now

Refine Your Search

it support jobs in maroubra, nsw

Desktop Support Engineer

IT Support Specialist

ICT System and Field Technician

ICT Field Services Snr Support Off

Service Desk Support Coordinator - Systems

ICT Test Engineer

IT Support Officer

IT Support Specialist

IT Operations Technician

Technical Support Consultant

IT & Workplace Support Engineers (Multiple Opportunities Available)

Hiring L1/L Desktop Support Engineer for Sydney-Must be Australian citizen

IT Operations Technician

Technical Support Engineer

Team Lead, IT Application Production Support

Global Markets IT Application Support Analyst (Temporary)

Senior Cluster iT Specialist

Azure Systems Administrator

Service Desk Analyst

NSW Service Desk Coordinator

I want to receive the latest job alert for it support in maroubra, nsw

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