In-Demand Technical support Jobs in Wacol, Qld

IT Support Specialist, Level 1 - PKCG
Lyra Technology Group —Brisbane QLD
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick Apply
5d
Systems Administrator
Accenture —Brisbane QLD
- Full-time
- Azure
- Management
- DevOps
IT Support Officer - Contract
Centorrino Technologies —Brisbane QLD
- $65,000 - $75,000 a year
- Contract
- Communication skills
Quick Apply
3d
Service Desk Analyst - Transitions
Centorrino Technologies —Brisbane QLD
- $65,000 - $70,000 a year
- Full-time
- Hybrid work
- Customer service
- SharePoint
- Communication skills
Quick Apply
9d
Procurement Specialist - ICT
National Heavy Vehicle Regulator —Brisbane QLD
- From $135,995.90 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- Communication skills
- Health insurance
6d
Flight Operations Technical Support Officer
Virgin Australia —Brisbane QLD
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Communication skills
- Work from home
Senior Technical Customer Support Engineer - Australia
ClickHouse —Brisbane QLD
- On call
- Remote
- Azure
- AWS
- AI
- Health insurance
12d
IT Operations Specialist
ALSTOM —Milton QLD
- Engineering
- ERP systems
- Health insurance
- Annual leave
5d
Systems Administrator
Redpath Mining —Eagle Farm QLD
- Full-time
- Life insurance
Systems Administrator (Sitecore)
Accenture —Brisbane QLD
- Full-time
- Azure
- Management
- DevOps
3d
Technical Support Officer - Vepa Labs
Vepalabs —Murarrie QLD
- Full-time
- Blood sampling
- Customer service
- Microsoft Office
Quick Apply
Senior Service Desk Analyst
Populous —South Brisbane QLD
- $85,000 - $105,000 an hour
- Weekend availability
- Azure
- Organisational skills
- SharePoint
- Annual leave
- Parental leave
ICT Procurement and Contract Specialist
Queensland Government —Brisbane QLD
- Analysis skills
- Communication skills
- Negotiation
2d
Technical Support (BMS & Controls) | Brisbane
Katz Recruitment —Brisbane QLD
- $100,000 - $110,000 a year
- Full-time
- Mechanic experience
- Customer service
- Office
Quick Apply
3d
Senior ICT & Security Engineer
Stantec —Brisbane QLD
- Part-time
- Microsoft Access
- Communication skills
- Work from home
- Employee assistance program
IT Field Technician
DXC Technology —Brisbane QLD
- Full-time
- Customer service
- In-person
- Time management
11d

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IT Support Specialist, Level 1 - PKCG

Lyra Technology Group
Brisbane QLD

Quick Apply

Job Details

Permanent | Full-time
5 days ago

Qualifications

Incident management
Customer service
IT support
Communication skills

Full Job Description

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of

Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

About the Position

One of our operating companies, PKCG, is looking for an IT Support Specialist, Level 1 to join their team.

As a Level 1, IT Support Specialist, you will play a key role in delivering high-quality IT support across a diverse Managed Service Provider environment. You will work closely with customers to troubleshoot and resolve technical issues, provide excellent service, and ensure incidents are handled efficiently and professionally.

This is a customer-focused technical role suited to someone who enjoys solving problems, working across different technology environments, and building strong client relationships. You’ll also be expected to recognise when an issue requires additional expertise and confidently escalate it to senior technical resources.

Responsibilities

Deliver responsive, professional technical support across multiple customer environments.
Troubleshoot and resolve incidents and service requests within agreed scope and service standards.
Provide clear, timely and professional communication to customers.
Accurately document work performed, resolutions and relevant customer environment details.
Identify complexity, risk or uncertainty and escalate issues appropriately.
Follow established processes, security practices and technology standards.
Support Microsoft 365, Windows desktop and server environments, hybrid infrastructure and remote workers.
Work with core MSP tools including HaloPSA, Datto and IT Glue.
Support endpoint security and monitoring technologies such as Huntress and ThreatLocker.
Apply networking fundamentals across firewalls, VPNs and switching, with escalation where required.
Manage competing customer priorities while maintaining a high standard of service.
Participate in a light after-hours and on-call roster to support customer and operational requirements.

Skills Required

2+ years' experience, preferably working within a Managed Service Provider/ customer facing environment.
Strong experience supporting Windows-based environments and Microsoft 365.
Excellent customer service and communication skills.
Strong troubleshooting and problem-solving ability.
Sound professional judgement, with the ability to identify when escalation is required.
Ability to manage multiple customers, incidents and priorities effectively.
A strong understanding of IT support processes, security practices and documentation standards.
A willingness to learn new technologies and work across varied customer environments.

Benefits

Ongoing professional development and funded certification support.
Modern technology stack including HaloPSA, Microsoft technologies and automation platforms.
Flexible working arrangements
Regular team events and social activities.
Collaborative,supportive and high-performing team culture.

Company Overview

Please visit https://lyratechgroup.com/careers/ for more information

Quick Apply

Refine Your Search

technical support jobs in wacol, qld

IT Support Specialist, Level 1 - PKCG

Systems Administrator

IT Support Officer - Contract

Service Desk Analyst - Transitions

Procurement Specialist - ICT

Flight Operations Technical Support Officer

Senior Technical Customer Support Engineer - Australia

IT Operations Specialist

Systems Administrator

Systems Administrator (Sitecore)

Technical Support Officer - Vepa Labs

Senior Service Desk Analyst

ICT Procurement and Contract Specialist

Technical Support (BMS & Controls) | Brisbane

Senior ICT & Security Engineer

IT Field Technician

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