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Customer Service Officer

Cement Australia -
Perth WA

Apply Now

Job Details

Permanent | Full-time

Benefits

Parental leave
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Logistics
Microsoft Office
Administrative experience
Communication skills

Full Job Description

Looking for a role where no two days are the same and you’re right at the centre of the action?

Cement Australia is on the lookout for a proactive, customer-focused Customer Service & Scheduling Support Administrator to join our team at our Naval Base facility.

This is a dynamic, fast-paced role where you’ll sit right at the heart of operations, working closely with customers, coordinating deliveries, and partnering with logistics teams to keep everything running seamlessly. It’s a great opportunity to build hands-on experience across both customer service and operational coordination, while making a real impact day-to-day.

Roster:

Rotating 9-day fortnight
Week One 6:00am - 3:00pm
Week Two 9:00am - 6:00pm
Saturday shifts on alternating roster

Your Opportunity

Be the first point of contact for customers, managing inbound enquiries and orders
Support delivery scheduling to ensure on-time service and product availability
Work closely with logistics, drivers and internal teams to keep operations running smoothly
Maintain accurate records across CRM systems and support reporting
Play a key role in resolving customer issues and improving service outcomes
Contribute to a collaborative, fast-paced logistics environment

What You’ll Bring

To excel in this role, you'll need:

Strong communication skills with a customer-first mindset
Experience in customer service, logistics, administration or similar roles
High attention to detail and ability to manage multiple priorities
Confident using CRM/logistics systems and Microsoft Office (Excel, Outlook, Word)
Strong organisational and problem-solving skills
Ability to work both independently and collaboratively within a team
A proactive approach with the ability to adapt to changing priorities

Why Join Cement Australia?

Rotating 9-Day Fortnight: Enjoy a balanced work schedule that supports your wellbeing, with a clear career trajectory and access to professional development opportunities.
Supportive Culture: Be part of a collaborative, down-to-earth team that values connection, teamwork, and growth.
Full-Time Stability: Permanent role with on-site parking.
Be Yourself: Bring your authentic self to a diverse and dedicated workplace where we focus on achieving great results together.
Paid Parental Leave: Enjoy 12 weeks paid leave for the primary carer and 1-week paid partner leave to support your family and cherish special moments.
Novated Leasing: Drive your dream car for less through our partnership with sgfleet, offering fantastic discounts on vehicles.
Discounted Products: Renovating or a DIY enthusiast? Access exclusive discounts on concrete and quarry products to bring your projects to life.

Who We Are

Cement Australia has been at the heart of the nation’s infrastructure for decades, proudly standing as Australia’s leading supplier of cementitious products and services.

With our operations now extending across all states and territories - including expanded manufacturing and distribution capabilities in Western Australia - our national footprint continues to strengthen to support Australia’s growing construction and infrastructure needs.

But we’re more than just cement. Our diverse operations include heavy industrial manufacturing, coal and limestone mining, bulk transport distribution, rail and shipping logistics, and innovative waste management through Geocycle, where we turn challenges into sustainable solutions.

At Cement Australia, we believe in empowering our people with the tools, support, and opportunities to make a real impact. Join a collaborative team that values work-life balance and thrives on innovation. Together, we’re building a safer, healthier, and more sustainable future - driven by a shared commitment to excellence and our core values.

What Else You Need to Know

References, a pre-employment medical and background check are part of the recruitment process.
Cement Australia is an Equal Opportunity Employer.
We welcome applications from Australian residents with valid working rights.

Ready to Build Your Future?

Click Apply Now to take the next step with Australia’s leading cement manufacturer and innovator.

https://www.youtube.com/watch?v=YqCjpLsW46s&t=1s

Apply Now

Refine Your Search

distribution administrator jobs

Customer Service Officer

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