In-Demand Manager | web application security Jobs in Parramatta, Nsw

IT Support Analyst
Hermès Paris —Sydney NSW
- Full-time
- Computer Science
- English
- In-person
Principal Product Manager - Discovery & Onboarding(Exchange)
Crypto.com —Sydney NSW
- Full-time
- Remote
- Mechanic experience
- SQL
- Product management
- Health insurance
- Annual leave
Quick Apply
Network Analyst / Computer Network and Systems Engineer
Expert Education and Visa Services —Sydney NSW
- $81,000 - $86,000 a year
- Full-time
- Management
- Administrative experience
- AWS
Quick Apply
1d
Delivery Lead
Transport For NSW —Macquarie Park NSW
- Full-time
- Agile
- AI
2d
Sr. Technical Support Specialist (Fluent in Mandarin)
OpenText —North Sydney NSW
- Rotating roster
- Salesforce
- Engineering
- SQL
11d
Senior Partner Development Manager, ANZ Partner
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- Business development
- AWS
- Leadership
8d
Platform Leader, Digital Experiences
Cartology —Surry Hills NSW
- Full-time
- APIs
- Leadership
- Work from home
11d
ERP Application Support Analyst
Hamilton Island Enterprises —Sydney NSW
- Full-time
- Management
- Computer Science
- ERP systems
- Work from home
5d
Regional VP of Sales -APAC
Genetec —Sydney NSW
- Full-time
- Remote
- Sales
- Engineering
- Master's degree
- Tuition reimbursement
Quick Apply
Senior Security Ops Engineer Network & Perimeter Security
Endeavour Energy —Parramatta NSW
- Full-time
- Azure
- Management
- Computer Science
1d
Cyber Security Analyst
Device Technologies Australia —Sydney NSW
- Full-time
- Management
- Computer Science
Technical Team Lead
ELMO Software Pty Ltd —Sydney NSW
- Full-time
- Hybrid work
- Azure
- SQL
- APIs
- Parental leave
- Employee assistance program
Quick Apply
UX Designer | Manager
PWC Australia —Sydney NSW
- Contract
- Annual leave
Staff Engineer
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Computer science
- Management
- Systems design
- Annual leave
- Work from home
Security Test Analyst
Cognizant —Sydney NSW
- $85,000 - $95,000 a year
- 12 hour shift
- Hybrid work
- SDLC
1d
Expansion Transaction Manager , APAC Data Center Supply Solutions
Amazon Corporate Services Pty Ltd —Sydney NSW
- Full-time
- Management
- Customer service
- Business development
3d
Senior Manager, Business & Platform Operations
Tabcorp —Sydney NSW
- Full-time
- AWS
- AI
- Parental leave
Amazon Connect Senior Developer
NSW Health —St Leonards NSW
- $132,236 - $150,222 a year
- Full-time
- Hybrid work
- AWS
- AI
- Annual leave
5d
Tech Architecture Sr Manager / Manager / Associate Manager / Specialist/ Sr. Analyst
Accenture —Sydney NSW
- Full-time
- CRM software
- DevOps
- AWS
Technical Programme Manager, Data Centre Delivery
Amazon Corporate Services Pty Ltd —Sydney NSW
- Full-time
- Management
- Microsoft Office
- AWS

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manager | web application security jobs near parramatta, nsw

IT Support Analyst

Hermès Paris -
Sydney NSW

Apply Now

Job Details

Full-time

Qualifications

ITIL Foundation
ITIL Certification
Computer Science
English
ITIL
Diploma
Communication skills
Help desk
Information Technology

Full Job Description

The Opportunity:

As the IT Support Analyst, you will be the trusted point of contact for all Hermès Australia Service Desk interactions, ensuring a smooth and responsive experience for end users. From managing incidents and service requests, to setting up and supporting store and corporate hardware, you will play a key role in enabling daily operations across the Hermès Australia business. Based in our Head Office, this is a fully on-site position requiring in-person attendance five days per week.

Key Responsibilities:

Provide day-to-day support for the Hermes Australia IT infrastructure under the direction of the IT Manager.
Act as the primary IT service desk contact for end users via phone, email, walk-up, and web portal, delivering timely and high-quality customer support.
Manage incidents end-to-end, including logging, categorization, prioritization, and escalation, ensuring prompt resolution in line with service level expectations.
Fulfill IT service requests, including procurement, provisioning, and installation of hardware and software.
Perform site setup and provide ongoing support for IT environments, including end-user devices, retail systems, and iOS devices.
Administer user accounts and access (moves, adds, changes, deletes), including backup management and file restoration.
Troubleshoot and resolve hardware and software issues; escalate complex problems and coordinate with external vendors where required.
Support users with business-critical systems, including Cegid and other internal retail or enterprise applications.
Maintain accurate IT asset lifecycle management, including tracking, allocation, and decommissioning of equipment.
Conduct regular IT asset inventory audits and ensure accurate tracking of asset movement (onboarding/offboarding).
Collaborate with the Singapore IT team to align on standards, share knowledge, and support regional initiatives.
Develop and maintain IT documentation, including standard operating procedures and knowledge base articles.
Evaluate and recommend hardware and software solutions to meet business and operational needs.
Ensure adherence to IT policies, security standards, and best practices across all supported environments.

About You:

1–2 years experience in an IT Service Desk or End User Support role, with a strong focus on customer service and issue resolution.
Degree or diploma in Computer Science, Information Technology, Engineering, or a related field.
ITIL Foundation certification (or working knowledge of ITIL practices) preferred.
Hands-on experience supporting Apple iOS devices and mobile environments.
Strong customer-service mindset with excellent communication and interpersonal skills; able to engage effectively with both technical and non-technical users.
Highly detail-oriented with strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.
Proven ability to work collaboratively within a team while also being self-motivated and proactive.
Experience supporting retail or customer-facing environments is highly desirable.
Flexible and willing to travel as required to support business operations.

Eligibility:

To be an eligible candidate for this position, we kindly ask that you have full working rights within Australia.

Our Commitment:

Family is at the heart of Hermès. At Hermès Australia, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès Australia we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves.
At Hermès, we are proud to be an equal opportunity workplace. It is the policy of Hermès that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, colour, religion, sex, age, nationality, disability, or any other basis prohibited by applicable law.

Apply Now

Refine Your Search

manager | web application security jobs in parramatta, nsw

IT Support Analyst

Principal Product Manager - Discovery & Onboarding(Exchange)

Network Analyst / Computer Network and Systems Engineer

Delivery Lead

Sr. Technical Support Specialist (Fluent in Mandarin)

Senior Partner Development Manager, ANZ Partner

Platform Leader, Digital Experiences

ERP Application Support Analyst

Regional VP of Sales -APAC

Senior Security Ops Engineer Network & Perimeter Security

Cyber Security Analyst

Technical Team Lead

UX Designer | Manager

Staff Engineer

Security Test Analyst

Expansion Transaction Manager , APAC Data Center Supply Solutions

Senior Manager, Business & Platform Operations

Amazon Connect Senior Developer

Tech Architecture Sr Manager / Manager / Associate Manager / Specialist/ Sr. Analyst

Technical Programme Manager, Data Centre Delivery

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