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Senior Communications Engineer

St Vincent's Health Australia -
Inner West NSW

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Job Details

Full-time
13 days ago

Qualifications

VoIP
ITIL
Intune

Full Job Description

Job Description:

Senior Communications / Unified Communications Engineer – Network Hardware & Design Refresh (12-Month Contract)

Lead the transformation of telephony and unified communications across a national healthcare environment

Location: Brisbane, Sydney or Melbourne
Employment Type: Max-term contract (12 months) with potential extension

About the role

St Vincent’s Health Australia is seeking a highly experienced Senior Communications / Unified Communications Engineer to play a key role in delivering our network modernisation roadmap, with a strong focus on telephony, unified communications, and cloud-based contact centre platforms.

Working closely with the Head of Networks & Communications, Unified Communications Manager, Senior Communications Engineers, Network Architect, and key business stakeholders, you will help design, uplift, and modernise critical communications platforms across a complex, multi-site healthcare environment.

A key component of this role will be undertaking a comprehensive assessment of the current communications environment, including legacy platforms and device ecosystems, to inform future roadmap development, hybrid cloud design, and long-term transformation planning.

While heavily focused on project delivery and transformation, you will also be a key member of the operational UC team, supporting the ongoing stability and performance of critical communications infrastructure.

Key responsibilities

Lead delivery of unified communications components within the enterprise network and communications roadmap
Conduct current-state assessments of telephony, UC platforms, and communications infrastructure to support roadmap and design planning
Contribute to future-state architecture discussions, including hybrid cloud and on-premise communications models
Design and implement modern telephony and UC platforms, including cloud-based voice and contact centre solutions
Deliver transformation across a broad UC landscape, spanning both legacy and modern platforms
Support and evolve:
- Traditional PABX platforms (e.g. Avaya, Mitel, Cisco CUCM)
- VoIP / SIP and Cisco Webex environments
- Microsoft Teams Voice and UCaaS platforms
- Cloud contact centre solutions (e.g. Genesys or equivalent)
Lead upgrades and enhancements across nurse call systems, paging, mobile voice, and clinical communications platforms
Configure and optimise end-to-end telephony environments, ensuring performance, resilience, and integration
Work closely with network, cloud, and cybersecurity teams to deliver secure, integrated communications services
Provide senior technical leadership in incident management, troubleshooting, and root cause analysis
Engage with telco providers, UC vendors, and managed service partners to deliver outcomes and resolve issues
Participate in operational support, including incident response and platform monitoring
Be part of the on-call roster and provide occasional on-site support as required

About you

Extensive experience in unified communications, telephony, and voice engineering within large enterprise environments
Strong hands-on experience across a mix of legacy and modern communications platforms, including:
- Traditional PABX systems (e.g. Avaya, Mitel, Cisco)
- VoIP / SIP and enterprise telephony platforms
- Cisco Webex, Microsoft Teams Voice, and modern collaboration platforms
- Cloud-based contact centres (e.g. Genesys or similar)
Demonstrated experience performing environment assessments, audits, or discovery work to support transformation roadmaps
Strong understanding of hybrid communications environments, integrating on-premise and cloud-based solutions
Proven experience delivering UC transformation, migration, or modernisation programs
Strong troubleshooting capability managing high-impact incidents and escalations
Experience working across both project and operational environments
Strong stakeholder engagement skills across technical, clinical, and business teams
Solid understanding of ITIL-aligned service management practices

Highly regarded:

Experience with Teams Voice or UCaaS transformations
Exposure to mobile device management and endpoint integration (e.g. Intune)
Experience in healthcare or other highly regulated, mission-critical environments

Working arrangements

Hybrid working model with minimum 3 days per week on-site
Participation in an on-call roster is required
Occasional travel or on-site support across facilities may be required

Why join us?

Deliver a major unified communications and telephony transformation program
Work across both legacy platform uplift and modern cloud UC transformation
Influence roadmap, design, and future-state architecture decisions
Play a critical role in communications platforms supporting clinical and patient care
Join a collaborative and purpose-driven Digital & Technology team

About St Vincent’s

St Vincent’s Health Australia is a leading not-for-profit provider delivering care across hospitals, aged care, and community services. Guided by our values of Compassion, Justice, Integrity, and Excellence, we are committed to improving outcomes for our patients and communities.

Why this role is unique - Ideal for engineers who enjoy combining large-scale project delivery with hands-on operational ownership.

Closing Date:

3 July 2026 11:59pm

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at [email protected]

Apply Now

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