In-Demand Manager endpoint solutions & Jobs

Senior MSP Engineer (L3) | Escalations, Projects + Pre Sales
HD IT —Parramatta NSW
- $115,000 - $135,000 a year
- Full-time
- Hybrid work
- Azure
- SharePoint
- AI
Quick Apply
Sr. People Partner
Illumio —Sydney NSW
- $82 - $88 an hour
- Part-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Level 2 Service Desk Engineer
EFEX —Geelong VIC
- Full-time
- Azure
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Quick Apply
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Google —Sydney NSW
- Full-time
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- Full-time
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SentinelOne —Sydney NSW
- Remote
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St Vincent's Health Australia —Inner West NSW
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Delivery Centric Technologies —Melbourne VIC
- Full-time
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Quick Apply
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Mimecast —New South Wales
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AARNet —Sydney NSW
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Australia’s Academic and Research Network (AARNet) —Sydney NSW
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NBN Co —Melbourne VIC
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Senior IT Systems Engineer
Stile Education —Melbourne VIC
- On call
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Senior Front-end Developer
Switch —Sydney NSW
- Hybrid work
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Senior MSP Engineer (L3) | Escalations, Projects + Pre Sales

HD IT
Parramatta NSW

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Job Details

Permanent | Full-time
$115,000 - $135,000 a year

Benefits

On-site parking

Qualifications

ITIL Foundation
ITIL Certification
Azure
Microsoft Exchange
Driver Licence
SharePoint
AI
Pre-sales
Intune

Full Job Description

Parramatta (Sydney) | Full time | Onsite parking provided

If you love solving the hard problems, mentoring others, and being trusted to drive outcomes, you’ll feel at home at HD IT.

We’re an established Sydney MSP based in Parramatta with a strong customer first culture. We hire for attitude and back it with capability, standards, and a team that genuinely supports each other.

We’re looking for a Senior (L3) MSP Engineer with great customer facing skills mixed with strong Microsoft Azure and Modern Workplace experience who enjoys solving complex problems, mentoring others, and delivering quality outcomes for clients.

This is a hands-on senior role covering escalations, project delivery, and presales support.

Why join HD IT?

Senior L3 role with real technical ownership
Strong Microsoft Azure, Modern Workplace, Cyber Security and AI focus
Work with a team that values trust and accountability
Interesting environments, real project work, and variety across industries
A culture where contribution is noticed, ideas are welcomed, and standards matter
Support for ongoing development and certifications (we want you to keep leveling up)
Parramatta office with onsite parking

What you’ll be doing

Act as the highest-level escalation point for complex issues and critical incident
Mentor and guide Level 2 engineers, lifting technical capability across the team
Deliver projects end to end including Microsoft 365, cloud, and infrastructure deployments
Support presales activities including discovery, solution design, and technical input into proposals

Core technology experience (preferred)

Microsoft 365 (Exchange Online, SharePoint Online, Teams)
SharePoint Online architecture, migration, and governance
Intune (Endpoint Manager), compliance policies, and application deployment
Entra ID (Azure AD) identity, access, and conditional access
Windows Autopilot device provisioning
Azure core services, networking, server virtualisation, and security best practices
Essential Eight Assessment and Remediation
PowerShell Automations

What we’re looking for

Strong experience in an MSP environment in a Senior (L3) support role
Proven Modern Workplace and Microsoft cloud experience across multiple client environments
Confident communicating with clients and translating technical detail into outcomes
Comfortable balancing escalations, project work, and presales support

Preferred certifications (not mandatory)

Microsoft Certified: Azure Administrator Associate
Microsoft SC‑900 (Security, Compliance & Identity Fundamentals)
Microsoft Certified: Identity and Access Administrator Associate
Microsoft 365 Certified: Endpoint Administrator Associate
Microsoft 365 Certified: Administrator Expert / Enterprise Administrator Expert (or equivalent)
ITIL v4 Foundation
Any security certifications

Must have

Valid Australian working rights (minimum 2 years)
Valid driver’s license and willingness to attend client sites

What you’ll get

Trusted senior role with real responsibility
Variety across clients, projects, and technologies
Support for ongoing training and certifications
A professional, supportive team culture
Onsite parking in Parramatta

As part of the final stages of the recruitment process, candidates will be required to undertake a National Police Check.

Company Overview

Please visit our company website for more information

Quick Apply

Refine Your Search

manager endpoint solutions & jobs

Senior MSP Engineer (L3) | Escalations, Projects + Pre Sales

Sr. People Partner

Level 2 Service Desk Engineer

Group Product Manager, Information and Infrastructure Protection

Sales Manager, Customer Base

Senior Mobility Specialist

Staff Pre-sale Support Engineer

Senior Communications Engineer

ICT Team Leader

Splunk Data Administrator

Sales Engineer

Microsoft End User Computer (EUC) Test Engineer (Junior Level)

Manager, Mid-Market Sales

Senior Microsoft Technical Consultant

Engineering Operations Lead

Senior Microsoft Engineer

Senior Microsoft Engineer

DevSecOps Senior Security Engineer

Senior IT Systems Engineer

Senior Front-end Developer

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