In-Demand Customer support technical specialist Jobs in Parafield, Sa

ServiceNow Developer
Capgemini —Greater Adelaide SA
- Full-time
- Hybrid work
- Administrative experience
- Scripting
- AI
Technology Advisory Manager - Emerging Tech, Architecture & Education
KPMG Australia —Greater Adelaide SA
- Full-time
- Azure
- PMP
- AWS
- Parental leave
Quick Apply
Mechanical Fitter
BAE Systems —Osborne SA
- Full-time
- Management
- Maintenance
- Communication skills
10d
Casual Technical Officer
SAE University College —Greater Adelaide SA
- Evenings as needed
- Education
- No degree
- Communication skills
- Health insurance
- Gym membership
Quick Apply
3d
Fibre Network Designer
Vocus —Adelaide SA
- Full-time
- Hybrid work
- CAD
- Bachelor's degree
- Negotiation
- Parental leave
- Fuel discount
Quick Apply
Visual Merchandising Specialist | Adelaide
Lululemon —Greater Adelaide SA
- Weekend availability
- Sales
- Customer service
- Merchandising
- Annual leave
- Employee discount
13d
Medical Scientist Nightshift - MOD
SA Health —Greater Adelaide SA
- Full-time
- Laboratory experience
- Time management
- Annual leave
- Employee assistance program
12d
Lead SCADA Engineer
Yokogawa —Greater Adelaide SA
- Full-time
- IT
- AI
Systems Engineer Opportunities – Defence and Advanced Technology
Lockheed Martin Australia —Mawson Lakes SA
- Full-time
- Hybrid work
- Analysis skills
Field Service Technician- FIFO
Onsite Rental Group PTY Ltd —Greater Adelaide SA
- Full-time
- Customer service
- Communication skills
- Profit sharing
- Employee assistance program
Quick Apply
Senior Engineer - Secondary
Consolidated Power Projects Australia —Greater Adelaide SA
- Full-time
- No degree
- Communication skills
- Work from home
- Employee assistance program
Quick Apply
Engineer - Secondary (High Voltage Substations)
Consolidated Power Projects Australia —Greater Adelaide SA
- Full-time
- No degree
- In-person
- Communication skills
- Work from home
- Parental leave
Quick Apply
Senior Hardware Engineer (Mechanical)
Ultra Maritime —Greater Adelaide SA
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Schematics
Asset Maintenance Engineer - Electrical
Adelaide Airport —Adelaide Airport SA
- Full-time
- Management
- Data analysis skills
- Microsoft Office
Field Service Technician/ Forklift Mechanic
Crown Equipment —Wingfield SA
- Full-time
- Mechanic experience
- Customer service
- Forklift
- Health insurance
- Employee assistance program
Quick Apply
Field Forklift Mechanic/Service Technician
Crown Equipment —Salisbury SA
- Full-time
- Mechanic experience
- Customer service
- Forklift
- Health insurance
- Employee assistance program
Quick Apply
Senior Tax Accountant
Elders —Greater Adelaide SA
- Full-time
- Finance
- Bachelor's degree
- Business

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Technology Advisory Manager - Emerging Tech, Architecture & Education
KPMG Australia —Greater Adelaide SA
Certifications such as TOGAF, AWS/Azure Architect, PMP or equivalent (highly desirable). Familiarity with education-specific platforms such as LMS, SIS, and…
Quick Apply
Architectural Documenter / Drafter
CTC —Greater Adelaide SA
The Role Working closely with architects, consultants and project teams, you’ll contribute across a diverse range of education, civic and public-sector projects…
$80,000 - $100,000 a year
Quick Apply

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customer support technical specialist jobs near parafield, sa

ServiceNow Developer

Capgemini -
Greater Adelaide SA

Apply Now

Job Details

Permanent | Full-time

Qualifications

IT service management
Application development
Administrative experience
Scripting
Certified Scrum Master
ServiceNow
AI

Full Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

Full time permanent opportunity

Main Reponsibilities:

Monitor the incident, problem and service requests queue ensuring ticket resolved/ fulfilled on time and within SLA.

Perform regular patching and monitoring, and annual platform upgrade ensuring service is always available and supportable.
Develop, test and implement solutions in the ServiceNow platform based on Business Requirement Specifications
Work closely with business analysts & project managers to provide guidance and a subject matter expert recommendation.
Execute technical solutions in capacity as a ServiceNow consultant; taking responsibility for the end-to-end delivery of the ServiceNow bases solutions, from conceptualization to configuration and enhancement of the ServiceNow platform as well as release management and implementation.
Provide development and customization of ServiceNow including but not limited to screen and form design, workflow development, dashboard and report configuration, data imports, integration with internal and external systems and other third-party software, scripting.
Proactively identify areas that require improvement and propose solutions to address them; input into the Continuous Service Improvement team ServiceNow lead.
Adhere to the Agile methodology of project delivery when releasing new solutions and ITIL process compliance.
Maintain a comprehensive testing protocol for ServiceNow releases and instance upgrades ensuring application compatibility and system stability.
Up skill and coach junior ServiceNow specialist when required to ensure smooth handover by creating KBA in consistent basis after development and implementation.
Develop and maintain documentation for all aspects of the ServiceNow implementation and ensure that the ServiceNow knowledge base is up to date and accurate.
Advocate for the automation and innovation stream, guiding customers on their digitization journey and actively participating in innovation or journey planning and delivery discussions.
Gather automation requirements from customers to identify use cases and requirements.
Collaborate with the relevant technical automation teams to map existing solutions to identified use cases and contribute to designing and solutioning automation flow diagrams if custom solutions are necessary.
Perform data extraction and reporting to measure results, including benchmarking, value realization analysis, adoption rates, and the efficacy of AI autonomous solutions.
Automate report flows using Power Automate or ServiceNow Flow Designer to streamline processes.
Identify opportunities to enhance ROI, value/benefit rates, adoption rates, and zero-touch scores, etc.
Other duties as directed by ServiceNow Lead.

Your Profile

Qualifications & Experience:

Minimum of 4+ years' experience in the administration / configuration/Upgrades/ development/ implementation of ServiceNow.

Working knowledge of ITSM Modules, Integration, ITOM and Discovery Modules, Asset Management, Self Service & Service Catalog Module of ServiceNow.
Working knowledge on Custom app development, CSM and Portal design.
Experience of Java and python scripting is highly desirable.
Demonstrated technical experience with Power Platform or similar low code platforms.
Solid knowledge of application development / configuration is required.
Good understanding of the ServiceNow Support Portal (HI Portal) used for managing ServiceNow Support.

What you’ll love about working here

You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.
We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.
We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called ‘Celebrate’.

Apply today!

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com

Apply Now

Refine Your Search

customer support technical specialist jobs in parafield, sa

ServiceNow Developer

Technology Advisory Manager - Emerging Tech, Architecture & Education

Mechanical Fitter

Casual Technical Officer

Fibre Network Designer

Visual Merchandising Specialist | Adelaide

Medical Scientist Nightshift - MOD

Lead SCADA Engineer

Systems Engineer Opportunities – Defence and Advanced Technology

Field Service Technician- FIFO

Senior Engineer - Secondary

Engineer - Secondary (High Voltage Substations)

Senior Hardware Engineer (Mechanical)

Asset Maintenance Engineer - Electrical

Field Service Technician/ Forklift Mechanic

Field Forklift Mechanic/Service Technician

Senior Tax Accountant

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