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Digital Support Analyst / Digital Content Editor

ING Bank -
Sydney NSW

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Job Details

9 days ago

Benefits

Insurance services

Qualifications

Communication skills
Time management

Full Job Description

REQ-10115506
05/06/2026
Customer Journey
Sydney, Australia
ING Bank

ING Australia is looking for a detail-oriented and motivated Website Content Editor to join our Digital & Assisted Channels team. This is a fantastic opportunity for someone early in their career who is passionate about digital technology and eager to gain hands-on experience in a modern, customer-centric banking environment. You’ll be part of a team that plays a critical role in how customers interact with our brand online, helping to shape seamless and engaging digital experiences.

In this role, you’ll contribute to the delivery and optimisation of our digital channels, ensuring content across web and mobile platforms is accurate, accessible, and engaging. From supporting product launches to building new pages and maintaining existing experiences, you’ll be at the heart of delivering high-quality digital journeys that meet both customer and business needs in a fast-paced, collaborative environment.

We’re looking for someone who combines exceptional attention to detail with a proactive, self-starting mindset and a genuine interest in building a career in digital. You’ll enjoy problem-solving, take pride in delivering high-quality outcomes, and manage your work with proven organisation and discipline.

To be considered for this role, please include a cover letter outlining your interest, along with a link to your GitHub profile or portfolio showcasing your work.

What you’ll do …

Manage and publish website content, ensuring accuracy, quality, and consistency

Support digital projects including product launches, new pages, and module builds

Conduct testing including UAT, browser and accessibility checks

Monitor customer feedback and digital performance to identify improvements

Assist with incident support, including urgent updates and coordination with offshore teams

What we’re looking for….

Experience in digital, web content, or IT (around 1–2 years ideal)

Proven knowledge of HTML, CSS, and digital content management tools (essential)

Exceptional attention to detail with a structured, methodical approach

Excellent communication skills and a customer-first mindset

A proactive, self-driven attitude with strong organisation and time management skills

What’s in it for you?

Discounted ING Health Insurance.

An additional Rest Day to support your wellbeing.

An IMPACT Day to volunteer on approved sustainability activity.

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply

Sounds like your kind of vibe? We can’t wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

Need more?

Contact: Saikat Dastidar at [email protected] (opens in new window)

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: [email protected] (opens in new window)

Applications close on 15 June 2026

#LI-DNI

Questions? Just ask
ING Recruitment team

ING’s vision is to unlock our people’s full potential through our inclusive culture where everyone has the opportunity to develop and have impact for our customers and society. To achieve this vision, our policies support diversity, equity, and inclusion. As an equal opportunity employer, we do not tolerate discrimination of any kind with regard to age, gender, gender identity, cultural background, experience, religion, race, ethnicity, disability, family responsibilities, sexual orientation, social origin, or any other status protected by applicable law. If you require any assistance or if we can accommodate you in any way when participating in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you to ensure a fair and accessible process. Read more about our commitment to diversity, inclusion and belonging here.

Apply Now

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