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Project Manager - Student Management System Implementation

EDU Corporate Services Pty Limited
Sydney NSW

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Job Details

Contract

Qualifications

Management
Zendesk
Working with students
LMS
Communication skills

Full Job Description

About EDU

EDU is an ASX-listed provider of tertiary education, specialising in Health and Community Services. We foster meaningful careers through high-quality education across our campuses in Sydney, Melbourne, Brisbane and Adelaide:

Australian Learning Group (ALG): VET provider for international students. Learn more about ALG.
Ikon Institute of Australia (Ikon): HE provider for domestic and international students. Learn more about Ikon.

About the role

The Project Manager - Student Management System is responsible for leading the delivery of a new Student Management System for Ikon Institute, EDU Holdings’ Higher Education college. Reporting to the General Manager Student Services and Registrar, this role will act as the central point of coordination across internal teams and the vendor, ensuring alignment between system capabilities and organisational needs.

The Project Manager will drive both implementation and organisational readiness, including process design, user acceptance testing, data migration, stakeholder engagement and change management, to support a successful transition to the new system. The role is accountable for delivering the project on time and within scope, while ensuring strong stakeholder engagement, effective adoption, and minimal disruption to student operations.

Key Responsibilities

Project Delivery and Governance

Develop overall project plan, timeline and milestones
Ensure scope, deliverables and timelines are clearly defined and agreed by stakeholders.
Track progress and ensure the project is delivered on time
Report status of project to relevant stakeholders including the Executive Leadership Team
Be the key liaison between Ikon Institute and the vendor during the project
Oversee data migration and integration with key systems including the Learning Management System, Zendesk CRM and others.
Ensure all project components are aligned to support a successful system go-live.
Establish and maintain project governance structures, ensuring timely decision making and escalation where required.

Change Management

Develop and lead communication and change plan, ensuring all impacted parties are supported throughout the project
Partner with all key stakeholders including Student Administration, IT (internal and external), Learning Management System team, Student Experience, Finance, Academic team and external vendor project team
Schedule and facilitate meetings and updates to ensure timely decision making, frequent communication and early risk identification
Manage stakeholder expectations and risks
Coordinate training and ensure readiness for go live

Risk Management

Identify, assess and document risks and mitigation strategies
Escalate critical issues and drive timely resolution
Ensure dependencies are identified, tracked and actively managed

Team Management

Lead and mentor the Business Analyst, Student Administration to ensure the successful implementation of the Student Management System
Ensure team members adhere to deadlines and contribute to business process improvements
Uphold EDU values, fostering a collaborative, high-service culture

Education, experience & skills

Qualification in relevant field or equivalent experience
Minimum 5 years' experience in project management, ideally in Higher Education
Experience working with student systems in a Higher Education context
Understanding of the regulatory environment of Higher Education including TCSI reporting
Excellent people management skills with the ability to work with a variety of internal and external stakeholders
Strong stakeholder engagement and communication abilities
Proven ability to manage competing priorities and solve problems
Proficiency in Microsoft Office365
Cross cultural awareness

Why Join us?

A supportive team - When you work with us, you’re not just a team member—your part of a supportive community that lifts each other up, values every contribution, and thrives on mutual respect.

Career progression - Here, you’ll find an environment where your ideas matter, your growth is prioritized, and you’re empowered to do your best work—because when we succeed, we do it together

A positive and fun work environment- Work should be more than just a job—it should be an experience you enjoy!

Daily breakfast supplied - We believe that a positive and fun work environment starts with the little things, and what’s better than breakfast?

Training and Development opportunities - Professional development allowance available to invest in your future & help you stay at the forefront of your field

Diversity & Inclusion - We celebrate diversity and are committed to reflecting Australian society to better serve our students. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, sexually and gender diverse people, and individuals of all ages.

Next Steps

Apply online or send your resume and cover letter to [email protected]. Only applicants with the right to live and work in Australia will be considered. Shortlisted candidates will be notified.

We look forward to receiving your application and potentially welcoming you to our team!

Quick Apply

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