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Field Service Manager

Wilson Transformer Company Pty Ltd
Mulgrave VIC

Quick Apply

Job Details

Permanent | Full-time
$90,000 - $110,000 a year

Full Job Description

About the role

We are seeking an experienced Field Service Manager to join our team at Dynamic Ratings in Mulgrave, Victoria. In this full-time role, you will be responsible for overseeing the delivery of efficient and effective field service engineering based service delivery and operations for our electrical and electronic engineering products and solutions.

What you'll be doing

Manage field service engineers and technicians, ensuring timely and high-quality response to customer service requests
Deliver product training to our field service team on Dynamic Ratings' B, C & E Series products
Assume responsibility for the review of complex field issues
Develop and implement strategies to optimise field service processes and procedures
Provide technical support and guidance to the field service team, addressing complex issues and escalating where necessary
Monitor and report on key performance metrics to drive continuous improvement
Coordinate the scheduling and dispatch of field service personnel and resources
Identify opportunities for process improvements and implement changes to enhance efficiency
Ensure field service activities adhere to all relevant safety, quality and compliance standards

What we're looking for

Previous experience in leading a technically specialised team which includes monitoring service performance along with demonstrated experience improving technical processes would be highly regarded.
Practical experience working in transformer or substation environments
Confidence diagnosing and resolving control cubicle and wiring issues in the field
Experience managing projects from planning through to delivery
Exposure to SCADA systems and protocols (e.g. Modbus, DNP, IEC-61850)
An understanding of DGA principles and how they inform asset condition monitoring
Strong technical expertise and problem-solving skills, with the ability to diagnose and resolve complex issues
Proven track record of leading and developing high-performing field service teams
Familiarity with field service software and digital tools to optimise operations
Relevant tertiary qualifications in electrical/electronic engineering or a related technical discipline

What we offer

If you are an experienced Field Service Manager with a passion for technical excellence and customer service, we encourage you to apply for this exciting opportunity. Join our dynamic team and play a key role in the continued success of our business.

Pay: $90,000.00 – $110,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

software engineer scada jobs

Field Service Manager

Senior Controls Engineer

Senior Electrical Engineer

Senior Electrical Engineer (secondary)

General Hand

Senior Earthing & Bonding Engineer

Principal Signalling Design Engineer

Senior Network Engineer

Senior Automation Engineer

Senior Commissioning Engineer

Product Engineer, Megapack, Energy

Flow Controller

Design Manager

Senior Design Engineer - Secondary

Senior Engineer - Primary

Project Engineer II - Protection

Senior Design Drafter - Primary

Engineer - Primary

Electrical Design Engineer

Design Manager - Renewable and Utilities

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