In-Demand Program analyst Jobs in Perth, Wa

Customer Lifecycle Analyst
Commonwealth Bank —Perth WA
- Full-time
3h
Technology and Operations Centre Referrals
Accenture —Perth WA
- Full-time
- On-the-job training
- Parental leave
Enterprise Governance and Partnerships - Levels 7-8 - Talent Register
Department of Education —East Perth WA
- Full-time
- Remote
- AI
- Parental leave
Principal Electronic Discovery and Digital Forensics
Corruption and Crime Commission —Northbridge WA
- $153,846 - $164,434 a year
- Full-time
- Management
- Analysis skills
- Scripting
- Employee assistance program
11d
Enterprise Governance and Partnerships - Levels 5-6 - Talent Register
Department of Education —East Perth WA
- Full-time
- Remote
- AI
- Parental leave
Senior Technical Analyst
University of Sydney —Darlington WA
- $131,108 - $147,858 a year
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- SDLC
- Parental leave
12d
ServiceNow ITOM
Infosys —Perth WA
- $129,311 - $142,018 a year
- Azure
- DevOps
- AWS
- Health insurance
- Parental leave
Senior Analyst | Internal Audit | IT Auditor | Perth
Deloitte —Perth WA
- Communication skills
- Parental leave
Management Accounting & Financial Analysis - Talent Register
Department of Communities —Fremantle WA
- $79,604 - $137,399 a year
- Full-time
- Annual leave
- Employee assistance program
DataDivers - Data Solutions Architect
Rmkble —Perth WA
- Azure
- Computer Science
- Engineering
Quick Apply
Integration and Automation Specialist (12 Months Fixed Term)
Capricorn Society Limited —Perth WA
- Contract
- Hybrid work
- CRM software
- Azure
- Sales
- Wellness program
- Parental leave
Mechanical Engineer - Resources
AECOM —Perth WA
- Full-time
- Hybrid work
- Bachelor's degree
- Communication skills
Data & AI Governance Specialist
Capricorn Society Limited —Perth WA
- Full-time
- Hybrid work
- Azure
- Sales
- AI
- Wellness program
- Parental leave
DataDivers - Senior Data Engineer
Rmkble —Perth WA
- Azure
- Computer Science
- Engineering
Quick Apply
Senior Accountant or Manager | Join Leaders in Agribusiness Accounting!
Byfields —Perth WA
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Free parking
- Relocation assistance
Quick Apply

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program analyst jobs near perth, wa

Customer Lifecycle Analyst

Commonwealth Bank -
Perth WA

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Job Details

Full-time
3 hours ago

Qualifications

Anti-money laundering

Full Job Description

Do work that matters

As a Financial Crime Customer Lifecycle Analyst , you will contribute to the Group’s AML/CTF obligations across the Group’s Part A and Part B Program and FATCA/CRS requirements.

This is a high‑volume contact centre role , where you will provide consistent, high‑quality service while managing customer interactions, information requests and regulatory requirements in a fast‑paced operational environment.

You will play an important role in protecting our community, delivering superior internal and external customer service, and supporting the Group’s goal of NPS+30. Your approach to prudential risk management and continuous improvement will be critical to the Group’s relentless pursuit of the elimination of financial crime.

Responsibilities

Maintain an up‑to‑date understanding of AML, CTF and Sanctions legal and regulatory obligations as they apply to your role
Operate effectively in a high‑volume contact centre , managing inbound interactions in line with service level agreements (SLAs)
Actively contribute to the Group’s NPS+30 goal by prioritising customers and their lived experience
Complete tasks in accordance with standard operating procedures (SOPs), policies and prescribed methodologies
Stay informed on financial crime and security‑related trends and emerging risks, escalating issues as required
Accurately record customer interactions, findings and decisions in Group systems in a timely and concise manner
Contribute to continuous improvement by identifying opportunities to improve efficiency, effectiveness and customer outcomes
Perform additional financial crime‑related tasks as directed by your manager

You will report directly to a Financial Crime Operations Manager . This role has no direct reports .

On any given day you will

Deliver high‑quality customer service in a fast‑paced, high‑volume inbound contact centre environment
Capture and validate KYC, Source of Wealth / Source of Funds and other customer information accurately
Support multiple brands across jurisdictions by engaging with frontline staff and customers
Document comprehensive evidence to support regulatory and compliance requirements
Manage customer expectations around resolution processes, timeframes, escalations and complaints
Maintain confidentiality of customer information in line with privacy legislation and internal policies
Contribute to team performance, quality and operational targets
Identify and escalate realised or potential risks following appropriate pathways
Support continuous improvement by sharing ideas and feedback

We’re interested in hearing from people who have

Experience in a fast‑paced, high‑volume contact centre or operational environment (preferred)
Strong customer focus with the ability to manage complex conversations professionally
Drive and willingness to learn across multiple Financial Crime Operations streams
Completion of tertiary education (preferred)

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 20/06/2026

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Refine Your Search

program analyst jobs in perth, wa

Customer Lifecycle Analyst

Technology and Operations Centre Referrals

Enterprise Governance and Partnerships - Levels 7-8 - Talent Register

Principal Electronic Discovery and Digital Forensics

Enterprise Governance and Partnerships - Levels 5-6 - Talent Register

Senior Technical Analyst

ServiceNow ITOM

Senior Analyst | Internal Audit | IT Auditor | Perth

Management Accounting & Financial Analysis - Talent Register

DataDivers - Data Solutions Architect

Integration and Automation Specialist (12 Months Fixed Term)

Mechanical Engineer - Resources

Data & AI Governance Specialist

DataDivers - Senior Data Engineer

Senior Accountant or Manager | Join Leaders in Agribusiness Accounting!

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