At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Service Operations Manager
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Your role and responsibilities
The Technical Account Manager plays a critical role in ensuring customer satisfaction and loyalty for their assigned accounts. The Technical Account Manager ensures the customer receives exceptional service as Overall responsible for Scope of Work and single point of contact for assigned customer/s.
In this role, you will have the opportunity to play a critical role in ensuring customer satisfaction and loyalty in your assigned accounts. Each day, you will assist with customers’ technical requests and engage with colleagues to take care of any technical issues. You will also showcase your expertise by managing service contracts deliverables, on time delivery, customers’ requirements, and financial Key Performance Indicators (KPI), while keeping track of performance metrics and communicating progress to internal and customer stakeholders.
The work model for the role is: hybrid
You will be mainly accountable for:
Customer liaison managing technical requests, coordinating information flow, and ensuring contract‑aligned support across teams.
Relationship building with customers at technical, maintenance, and operational levels while proactively anticipating account needs.
Service coordination including resource alignment, contract growth opportunities, lifecycle planning, KPI tracking, and on‑time delivery of commitments.
Value reporting through clear measurement, communication, and renewal management to demonstrate service impact to key stakeholders.
Qualifications for the role
Engineering degree (or recognized equivalent) in appropriate field.
More than 5 years’ experience in multi-disciplinary electrical, automation and Control projects/service role, working with ABB 800xA Control System.
Sound knowledge of engineering techniques, processes and tools, including but not limited to 800xA, Control Builder, AC800M, Power Management Systems, IEC61850 knowledge, Modbus Communication and Networking.
IT/Networking skills including system virtualisation, Active directory experience, Microsoft Office and MS Project, etc. Cyber security experience (Beneficial)
TUV Functional Safety Qualified (Beneficial)
You hold current Australian Visa
What's in it for you
We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.
More about us
The Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation and water. With its integrated solutions that automate, digitalize and electrify operations, the Division is committed to supporting traditional industries in their efforts to decarbonize. The Division also supports the development, integration and scaling up of new and renewable energy models. The Division’s goal is to help customers adapt and succeed in the rapidly changing global energy transition. Harnessing data, machine learning and artificial intelligence (AI), the Division brings over 50 years of domain expertise delivering solutions designed to improve energy, process and production efficiency, as well as reduce risk, operational cost and capital cost, while minimizing waste for customers, from project start-up and throughout the entire plant lifecycle.
Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.
Run What Runs the World.
#ABBCareers
#RunwithABB
#Runwhatrunstheworld
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
