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Service Desk Analyst

Harvey Norman -
Homebush West NSW

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Job Details

Full-time
11 days ago

Benefits

Parental leave
E-learning courses provided
Salary packaging

Qualifications

Customer service
Organisational skills
ServiceNow
Communication skills
Time management
Information Technology

Full Job Description

Job no: 575459
Work type: Full Time
Location: Homebush West
Categories: Information Technology

A friendly and supportive environment that fosters growth and development
Opportunities to make discounted purchases on a great range of products
Access to Udemy an online training platform with over 5,500 courses

As one of Australia’s largest retailers of lifestyle products, with more than 300 complexes worldwide, Harvey Norman® has been a part of almost every Australian’s shopping experience. Whether getting the latest electronic gadgets, or furnishing your first home, Harvey Norman® is the place where you can shop with confidence.

About the role

Reporting to the Service Desk Manager and based onsite at the Silverwater Corporate Office, you will be working in a 24 x 7 ITIL environment providing first level technical support to users across the organisation with the knowledge learned during your training. Your role will involve providing technical support via phone, email, and remote access tools to diagnose, troubleshoot, and resolve IT-related issues efficiently and effectively.

You will:

Provide accurate technical support and advice to Harvey Norman staff across the organisation.
Provide excellent customer service and ensure that all technical issues are resolved in a timely and professional manner.
Perform first contact investigation, analysis, diagnosis and resolution of software, hardware, and network issues.
Ensure timely resolution of all IT-related issues to minimise downtime and disruption to the business.
Capture accurate and complete information to input into our ITSM tool – ServiceNow.
Contribute to the continuous improvement of the IT Service Desk function by identifying areas for improvement and recommending solutions.

About you

Experience working in a similar IT Service Desk Analyst or technical role preferred but not required.
Tertiary education in the IT field.
Knowledge of MS applications, web browsers and hardware peripherals.
Attention to detail and commitment to providing high-quality customer service.
Excellent verbal and written communication skills.
Strong problem-solving skills and ability to think on your feet to troubleshoot and diagnose technical issues.
Time management and self-organisational skills.
Ability to work well under pressure and manage multiple tasks and priorities simultaneously.

This opportunity will provide:

Salary packaging and novated leasing options for eligible employees.
Company paid parental leave for eligible employees.
Access to Udemy an online training platform with over 5,500 courses
Professional development and career progression.
Experience working with an Iconic Australian Brand with global success in NZ, Asia, and Europe.
A supportive team environment that celebrates diversity and promotes a healthy work and family life balance.
Opportunities to make discounted purchases on a great range of products and services.

Please note that only people with the right to work in Australia should apply for this position.

Recruitment Agencies – thank you for thinking of us, however we do endeavour to fill our opportunities through direct channels wherever possible. If we find that we do need agency assistance, we will be in touch.

Advertised: 18 Jun 2026 AUS Eastern Standard Time

Apply Now

Refine Your Search

web analyst jobs

Service Desk Analyst

Technical Business Analyst

Configuration Web Systems Analyst

Systems Analyst

Network Analyst / Computer Network and Systems Engineer

Technical Support Analyst II

Digital Marketing Data Analyst

Digital Product Analyst

Cyber Threat Analyst - Global Threat Operations

E-commerce Data Analyst

Associate DevOps Analyst

VWR Evolve Test Analyst

GIS Analyst

Software Developer/ AP

Test Analyst

Associate AI Engineer

Associate Consultant

Developer

Data Insights Analyst

Security Analyst

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