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General Manager - Care Delivery

HammondCare -
St Leonards NSW

Apply Now

Job Details

Full-time
3 days ago

Qualifications

Management
Deployment
Research
Home care
Recruiting
Financial acumen

Full Job Description

Lead the future of Home Care delivery at HammondCare

We are seeking an exceptional General Manager – Care Delivery to lead the end-to-end performance of our Home Care portfolio. This is a critical leadership role responsible for delivering safe, high-quality and client-centred care in the home, while optimising workforce capability, service reliability and cost efficiency at scale.

Key responsibilities

Deliver reliable, consistent and high-quality home care services aligned to client needs
Optimise workforce utilisation, productivity and capacity across all service streams
Ensure strong service fulfilment and schedule stability
Build and sustain a capable, engaged and resilient frontline workforce
Drive operational efficiency and cost-to-serve optimisation , improving financial performance
Lead transformation and continuous improvement across systems, processes and service models

About you

You are a highly experienced operational leader with a track record of delivering large-scale, complex service operations. You bring strong commercial acumen and a passion for workforce-led service excellence.

You will demonstrate:

Significant senior leadership experience in large, distributed workforce environments with full operational and financial accountability
Proven ability to deliver high-volume, reliable service outcomes at scale
Deep expertise in workforce planning, scheduling and deployment , with measurable productivity improvements
Strong experience building workforce capability , including recruitment, retention and leadership development
Excellent financial and commercial acumen , particularly in labour cost management
Experience leading operational transformation and change , ideally in regulated environments
Background in Home Care, Aged Care, disability or community services (highly regarded)
Experience in government-funded or reform-driven sectors
Exposure to workforce management and scheduling technologies
Relevant tertiary qualifications in health, business, operations or a related field

Our culture

HammondCare provides expert aged care, home care, dementia care and palliative care for older people, regardless of circumstances, beliefs, background or financial situation. We are led by our not-for-profit, Christian foundations and backed by research and clinical expertise.

When it comes to our people – those we serve and those who serve – we are committed to inclusion across race, culture, ethnicity, gender, sex, sexuality, religion and ability. In our innovative residences, our hospitals, or in client homes, we aim to set the global standard of relationship-based care for older people with complex needs.

We’ve been caring for people for over 90 years – so, if you love to care, join us, and make a career move that matters.

It's not just care, it's HammondCare.

Apply now to lead the next evolution of care delivery at HammondCare!

For more information or to get a copy of the position description please email [email protected].

This search is being managed in-house. We do not accept unsolicited approaches or candidate submissions from agencies unless formally engaged.

Apply Now

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Lead the future of Home Care delivery at HammondCare

Key responsibilities

About you

You will demonstrate:

Our culture

Apply now to lead the next evolution of care delivery at HammondCare!

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