In-Demand Performance improvement technology & analytics Jobs in Springvale Vic

Head of Technology Operations
Mecca Brands Pty Ltd —Richmond VIC
- Full-time
- Management
- Budgeting
- Leadership
Expression of Interest - SAP Consultants
EY —Melbourne VIC
- Business development
- Recruiting
- Parental leave
Project Manager
CoStar Group —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Bachelor's degree
- Agile
- Parental leave
GM/VP Data Engineering
Xero —Hawthorn VIC
- Full-time
- Hybrid work
- AI
- Communication skills
2d
Digital Manager
Havas Group —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Data analysis skills
- Analysis skills
Lead Functional Consultant Workday Finance
Infosys —Melbourne VIC
- $150,742 - $171,215 a year
- Bachelor's degree
- IT
- Communication skills
- Health insurance
- Parental leave
5d
Business Analyst
Fort Knox Self Storage —Malvern VIC
- $75,000 - $80,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Data analysis skills
- Employee discount
Quick Apply
Product Manager, Apps
Heidi —Melbourne VIC
- Full-time
- Hybrid work
- Bachelor's degree
- AI
- Work from home
- Parental leave
Range & Space Systems Development Analyst
Coles Group —Hawthorn East VIC
- Contract
- SQL
- Analysis skills
- Communication skills
- Free parking
- Employee stock purchase plan
Network Activation Engineer (Enterprise Telecom)
Infosys —Melbourne VIC
- $90,243 - $98,861 a year
- Communication skills
- Analytics
- Health insurance
- Parental leave
4d
Sr. Amazon Quick Strategist, Amazon Quick Customer Success Team, AWS
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Business development
- AWS
- AI
Senior Data Engineer
Showtime Consulting —Melbourne VIC
- Full-time
- Azure
- DevOps
- SQL
Quick Apply
2d
CX Operations Manager - Domain
Domain Group —Cremorne VIC
- Hybrid work
- Team management
- Negotiation
- Parental leave
2d
(Senior) People Operations Partner, ANZ
Airwallex —Melbourne VIC
- Full-time
- Salesforce
- AI
- Leadership
Senior Data Analyst
Accent Group —Cremorne VIC
- Full-time
- Azure
- SQL
- Analysis skills
Quick Apply
3d
Lead Functional Consultant Workday HCM
Infosys —Melbourne VIC
- $150,742 - $171,215 a year
- Bachelor's degree
- IT
- Communication skills
- Health insurance
- Parental leave
5d
Manager Internal Audit - Information Technology
Auto & General Holdings —Docklands VIC
- Financial services
- Leadership
- Communication skills
- Work from home
- Parental leave
Quick Apply
Site Core
Infosys —Melbourne VIC
- $150,742 - $171,215 a year
- Vital signs
- Azure
- APIs
- Health insurance
- Parental leave
Senior Analyst to Associate Director, Transaction Analytics - Melbourne or Sydney
Alvarez and Marsal —Melbourne VIC
- Full-time
- Azure
- SQL
- Analysis skills
Avaya Senior Consultant
Infosys —Melbourne VIC
- $108,571 - $119,893 a year
- Weekend availability
- CRM software
- Computer Science
- Salesforce
- Health insurance
- Parental leave

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Head of Technology Operations

Mecca Brands Pty Ltd -
Richmond VIC

Apply Now

Job Details

Full-time

Qualifications

ITIL Certification
Management
Budgeting
Leadership
Communication skills

Full Job Description

Head of Technology Operations

At MECCA, technology operations are critical to how the business runs day to day. When working well, technology is stable, responsive, and largely invisible to the teams who rely on it.

Our Core Technology team brings together Domain, Platform, and Technology Operations capabilities to deliver and run MECCA’s technology ecosystem. Domain teams are responsible for business-facing systems across areas such as Retail, Supply Chain, Merchandise, Finance, and People, while Platform teams provide the underlying technology capabilities including infrastructure, security, and core services. Technology Operations ensures these services are stable, responsive, and effectively support the day-to-day running of the business across both Technology and Digital.

As Head of Technology Operations, you will lead the strategy, execution, and continuous evolution of MECCA’s technology operations. You will be accountable for the performance, resilience, and cost-effectiveness of Technology Operations, including end-user computing, service delivery, and operational service performance across business-critical environments supporting MECCA’s business across Retail, Distribution Centre, Omnichannel, and Support Centre functions.

This permanent role plays a critical leadership position within Core Technology operating as a senior leader alongside Domain and Platform Leads. You will partner closely with business leaders, translate operational performance and risks into insight and recommendations, and represent Technology Operations in senior and executive forums.

The Role You Could Play:

Lead and evolve Technology Operations across MECCA, ensuring services are stable, scalable, and aligned to business priorities
Drive operational excellence across Service Desk, Level 2 support, workplace technology, incident, problem, and service management
Partner with Technology, Digital, Data & Analytics, and business leaders to improve service performance and support strategic initiatives
Oversee operational tooling, automation, and workplace technology capabilities to enhance efficiency and end-user experience
Manage service performance, SLAs, operational reporting, vendor relationships, budgets, and commercial outcomes
Ensure operational resilience and readiness across major incidents and peak trading periods
Build and develop high-performing teams, fostering a culture of accountability, collaboration, continuous improvement, and customer focus across Technology Operations

What You Will Bring:

Significant experience leading Technology Operations within complex, business-critical environments, with a strong background across service delivery, Service Desk, and operations functions
Proven success transforming operational teams into high-performing, efficient functions through operating model uplift, process optimization, automation, and continuous improvement initiatives
Demonstrated experience driving operational maturity, improving service reliability, and creating scalable support models, maximising opportunities for proactive identification, management and first touch resolution.
Experience leading multi-layered operational teams across Service Desk, Level 2, and workplace technology, while developing team capability and fostering a strong, collaborative culture
Strong strategic thinking with the ability to challenge existing ways of working, define a clear operational vision, and execute meaningful transformation outcomes
Excellent stakeholder management and communication skills, with confidence managing competing priorities and navigating complex conversations across technology and business leadership teams
Experience managing operational budgets, vendor performance, commercial outcomes, and service performance metrics
Ability to translate operational insights, risks, and recurring issues into actionable improvements and measurable outcomes
Experience within retail, distribution, omnichannel, or similarly customer-centric environments is highly regarded
ITIL certification required, with tertiary qualifications in Technology, Information Systems, or related disciplines preferred

Your Life At MECCA

Whilst we are singularly focused on our #CustomerFirst mantra, we know that wouldn’t be possible without an incredible team that is guided by our MECCA values and motivated each and every day to be solutions focused, innovative, collaborative and adaptable, and have a bit of fun along the way!

Some of our other team member benefits include:

Professional development programs and first-class digitised learning offering
Health and well-being initiatives
Reward and recognition programs
Access to bonus and incentive programs
Access to quarterly product allowance
Generous discount to spoil yourselves and your immediate family, as well as a generous product allowance, subject to company policy.

There are also so many other ways in which you’ll be made to feel part of the MECCA story as we love to celebrate, surprise and delight our team along the way.

To learn more about life at MECCA Brands, follow us on LinkedIn at MECCA Brands or @lifeatmecca and for all current opportunities, visit http://www.mecca.com.au/careerswww.mecca.com.au/careers

Apply Now

Refine Your Search

performance improvement technology & analytics jobs in springvale vic

Head of Technology Operations

Expression of Interest - SAP Consultants

Project Manager

GM/VP Data Engineering

Digital Manager

Lead Functional Consultant Workday Finance

Business Analyst

Product Manager, Apps

Range & Space Systems Development Analyst

Network Activation Engineer (Enterprise Telecom)

Sr. Amazon Quick Strategist, Amazon Quick Customer Success Team, AWS

Senior Data Engineer

CX Operations Manager - Domain

(Senior) People Operations Partner, ANZ

Senior Data Analyst

Lead Functional Consultant Workday HCM

Manager Internal Audit - Information Technology

Site Core

Senior Analyst to Associate Director, Transaction Analytics - Melbourne or Sydney

Avaya Senior Consultant

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