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Full-Stack Support Engineer and Help Desk

TranslatorHQ
Palmyra WA

Quick Apply

Job Details

Part-time | Casual | Internship
$25.17 - $50.00 an hour

Qualifications

WordPress
Web development
Microsoft SQL Server
SQL
PostgreSQL
Communication skills
MySQL
SDLC

Full Job Description

Full-Stack Support Engineer

Location: Palmyra, WA

Work Type: Casual / Part-time 2-3 Days per week ON SITE ONLY - NO REMOTE APPLICATIONS

About the Role

We are seeking a versatile Full-Stack Support Engineer to join our Palmyra-based team. You will be the technical backbone for our international client base, managing the ongoing support and evolution of our cloud-based software, including our flagship platform: translatorhq.com.au.

This is a dynamic, high-impact role that blends technical troubleshooting, software development, and client collaboration. We aren't looking for a passive helpdesk operator; we want a proactive problem-solver who can contribute new ideas, drive project implementations, and help shape the future of our product suite.

Key Responsibilities

Technical Support: Serve as a key point of contact for our international clients, diagnosing issues and providing high-level technical solutions.
Development & Maintenance: Contribute to the full software development lifecycle—from maintaining existing C#, Python and web-based applications to designing and deploying new features.
Implementation: Lead and assist in the technical delivery of client projects, ensuring deadlines are met with high-quality outcomes.
Product Innovation: Proactively contribute technical insights and suggestions to our internal product roadmap and workflow improvements.

About You

You are a developer who enjoys the variety of a support environment and possesses:

Technical Proficiency: Strong experience in C#, Python, Node.JS and/or VB.NET.
Database Skills: Solid understanding of SQL (SQL Server or Postgres, MySQL).
Web Experience: Demonstrated experience with web development, site maintenance, and WordPress. (Experience with PHP is highly regarded).
Communication: Excellent written and verbal communication skills; you are comfortable liaising with clients and translating technical concepts into simple terms.
Mindset: A fast learner with a positive, "can-do" approach to troubleshooting. You are equally effective working independently and collaborating within a team.

Why Join Us?

Impact: Your work directly supports our global client base and impacts our product roadmap.
Growth: Exposure to a wide range of business operations and a collaborative environment that encourages new ideas.
Culture: A supportive team in the heart of Fremantle.

How to Apply

If you are ready to make a significant contribution to our team, please click "Apply for this job" to submit your resume and a brief cover letter outlining your experience.

Applications close: Friday 5th June, 2026.

Pay: $25.17 – $50.00 per hour

Application Question(s):

Are you able to commute to our offices in Palmyra each day?

Work Authorisation:

Australia (Required)

Work Location: In person

Quick Apply

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