In-Demand Support analyst Jobs in Adelaide, Sa

Service Desk Analyst
RAA —Greater Adelaide SA
- Full-time
- Hybrid work
- Computer science
- Azure
- Computer Science
- Health insurance
5h
Research Analyst
United Workers Union —Greater Adelaide SA
- $84,626 - $107,792 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Research
- Annual leave
- Work from home
Quick Apply
2d
Cyber Security Analyst: SSN AUKUS Build Program
ASC Pty Ltd —Osborne SA
- Full-time
- No degree
- Communication skills
- Parental leave
7h
Security Operations Center Lead (Sr Mgr–Sr Analyst)
Accenture —Greater Adelaide SA
- Full-time
- Customer service
- Communication skills
- On-the-job training
- Parental leave
4d
Senior IT Analyst
Commercial Motor Vehicles Pty Ltd. —Wayville SA
- Full-time
- Microsoft Access
- Communication skills
- Health insurance
Quick Apply
Senior Compliance and Governance Analyst
SkyCity Entertainment Group —Greater Adelaide SA
- Financial services
- Communication skills
- Commuter assistance
- Health insurance
Financial Reporting Analyst
John Holland —Adelaide SA
- Microsoft Excel
- Organisational skills
- AI
8d
Senior Business Analyst
ASC Pty Ltd —Osborne SA
- Contract
- Data analysis skills
- Organisational skills
- Agile
- Parental leave
PMO Analyst
SkyCity Entertainment Group —Greater Adelaide SA
- Contract
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
- Commuter assistance
- Health insurance
Program Governance Analyst
ASC Pty Ltd —Osborne SA
- Full-time
- Microsoft Excel
- Analysis skills
- SharePoint
- Parental leave
MAS3 - Chief Analyst - Backfill
SA Health —Adelaide SA
- $132,654 a year
- Full-time
8d
Change and Training Officer
Lutheran Homes Group —Adelaide SA
- Microsoft Powerpoint
- Microsoft Office
- Presentation skills
Security Operations Detection Analyst
Brennan IT —Greater Adelaide SA
- Full-time
8d
Senior Solutions Analyst
Uniting Communities —Adelaide SA
- Full-time
- Management
- Analysis skills
- No degree
- Parental leave
12d
Revenue Systems Coordinator | Journey Beyond
Journey Beyond —Adelaide SA
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
Senior Analyst | External Audit | Adelaide
Deloitte —Greater Adelaide SA
- Bachelor's degree
- Business
- Leadership
- Parental leave
- Employee discount
Pricing & Promotions Analyst
OTR Group —Kensington SA
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
- Employee assistance program
1d
Pricing & Promotions Analyst
OTR —Kensington SA
- Microsoft Excel
- SQL
- Analysis skills
- Employee assistance program
1d
Finance Analyst - Costing
Vinarchy —Greater Adelaide SA
- Contract
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Parental leave
- Employee assistance program
ILS Analyst (Technical Publication / Author)
KBR —Adelaide SA
- Full-time
- Communication skills
- Parental leave
8d

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Service Desk Analyst

RAA -
Greater Adelaide SA

Apply Now

Job Details

Full-time
5 hours ago

Benefits

Employee rewards program
Health insurance

Qualifications

Computer science
Azure
Computer Science
IT service management
Technical support
Bachelor's degree
Driver Licence
ServiceNow
Communication skills
Help desk
Identity & access management
Information Technology

Full Job Description

Exciting opportunity to join SA’s iconic RAA

Fulltime | Permanent | Hybrid working arrangement

Join a collaborative Technology team delivering exceptional IT support services

Ready to take the next step in your IT support career with one of South Australia’s most trusted organisations? Join RAA’s Technology team and play a key role delivering high-quality technical support and service outcomes across the business.

This opportunity sits within the ICT Operations team and supports the delivery of responsive, customer-focused IT services to internal staff and stakeholders. As a Service Desk Analyst, you’ll provide advanced technical support across a broad range of hardware, software and cloud-based technologies while contributing to continuous improvement initiatives that enhance service delivery and user experience.

Reporting to the Manager, ITSM Integration & Delivery, you’ll manage incidents and service requests through to resolution, provide guidance and troubleshooting support to users, and collaborate with internal teams and third-party providers to ensure timely and effective outcomes.

Your responsibilities will include:

Provide high-quality frontline IT support to RAA staff and contractors across multiple sites

Respond to incidents and service requests via phone, email and ticketing systems in a timely and professional manner

Diagnose and troubleshoot hardware, software, network and device-related issues

Manage incidents and requests through the full lifecycle, escalating where required

Collaborate with internal IT teams and third-party vendors to resolve complex technical issues

Assist with the deployment, configuration and support of hardware, software and cloud-based systems

Maintain accurate records, documentation and knowledge base articles within the ticketing system

Contribute to service improvement initiatives, process optimisation and knowledge sharing across the team

Support compliance with IT security, identity and access management processes and policies

Participate in an on-call roster and occasional out-of-hours support as required

About You:

You’re a customer-focused IT professional who enjoys solving technical problems and delivering a positive support experience. You’re proactive, adaptable and thrive in a fast-paced environment where collaboration and continuous improvement are valued. You will also bring:

Bachelor’s degree in Information Technology, Computer Science or equivalent experience

ITILv4 Foundation certification

Experience in a Service Desk, Helpdesk or technical support environment

Strong understanding of IT concepts including hardware, software, networking and operating systems

Experience supporting Microsoft Windows, Apple Mac OS, M365, Azure AD and cloud-based technologies

Familiarity with ServiceNow or similar ticketing systems and remote support tools

Strong troubleshooting, analytical and problem-solving skills with high attention to detail

Excellent communication skills with the ability to explain technical concepts to non-technical users

Ability to work collaboratively while managing competing priorities effectively

Current driver’s licence and willingness to work across multiple locations as required

If you’re looking for an opportunity to build your technical capability, work with a supportive and high-performing Technology team, and contribute to delivering exceptional IT services across RAA, we’d love to hear from you.

About us

Established in 1903, RAA has grown up alongside South Australia - and for more than 120 years, the community has trusted us to have their back. Known for our iconic road service and insurance, we now support over 840,000 members across travel, energy, solar and battery solutions, EV charging and more. And we don’t just deliver services, we stand up for what matters, advocating for safety, wellbeing and a stronger future for our state.

Our purpose is simple: be better for our members and better for our community. Guided by our values — Member Obsessed, Doing the Right Thing, Delivering Together and Courageously Challenging. We’re one of SA’s most trusted brands and biggest employers, with 1,100+ people. We’re on a mission to be the #1 employer of choice, creating an inclusive, supportive workplace where our people feel empowered to make a real difference, every day.

Benefits

We love our people at RAA and believe our employees should be rewarded for being a part of the RAA team. Some of our employee benefits include:

Free RAA premium road service

Access to our RAA Rewards Program

Generous discounts on all RAA products

Flexible work arrangements

Ongoing Training & Development opportunities and a Study Support Program

Wellbeing facilities and Corporate Health Insurance Plan

How to apply

To be part of something bigger and work for a passionate South Australian organisation with members at heart submit your application by Monday 22nd June 2026.

You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.

We are committed to building a workplace that’s diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service. That's why we encourage applications from everyone, including people living with disability, job seekers of all ages, First Nations Peoples, members of the LGBTIQA+ community and people from culturally diverse backgrounds.

Apply Now

Refine Your Search

support analyst jobs in adelaide, sa

Service Desk Analyst

Research Analyst

Cyber Security Analyst: SSN AUKUS Build Program

Security Operations Center Lead (Sr Mgr–Sr Analyst)

Senior IT Analyst

Senior Compliance and Governance Analyst

Financial Reporting Analyst

Senior Business Analyst

PMO Analyst

Program Governance Analyst

MAS3 - Chief Analyst - Backfill

Change and Training Officer

Security Operations Detection Analyst

Senior Solutions Analyst

Revenue Systems Coordinator | Journey Beyond

Senior Analyst | External Audit | Adelaide

Pricing & Promotions Analyst

Pricing & Promotions Analyst

Finance Analyst - Costing

ILS Analyst (Technical Publication / Author)

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