In-Demand Senior customer service representative Jobs in Parramatta, Nsw

Senior Customer Care Representative
Seafolly —Alexandria NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Parental leave
- Employee assistance program
Quick Apply
2d
Business Development Representative
Checkout.com —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- Salesforce
Quick Apply
3d
Head of Indigenous Engagement, Amazon Web Services Public Sector - ANZ
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- AWS
- Bachelor's degree
- No degree
2d
Delivery Director and Services Operations Lead - APAC
Temenos —Sydney NSW
- Full-time
- Management
- Leadership
- Annual leave
- Parental leave
1d
Expression of interest_Senior ServiceNow Consultant
Fujitsu —Sydney NSW
- Full-time
- Computer Science
- Education
- Scripting
Quick Apply
Sales Development Representative
LegalVision —Surry Hills NSW
- $65,000 - $85,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Office
- On-the-job training
- Parental leave
Quick Apply
HR Business Partner - Services
ALSTOM —Sydney NSW
- Maintenance
6d
Sales Business Development Representative (BDR)
Lupo Digital —Sydney NSW
- Full-time
- Remote
- CRM software
- Sales
- Customer service
- Annual leave
Senior Payroll Specialist
DSV —Alexandria NSW
- Full-time
- Microsoft Excel
- Administrative experience
- Parental leave
Finance Manager (VN2535)
Marex —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Bachelor's degree
Quick Apply
Food & Pharma Division Manager - Oceania
Alfa Laval —Sydney NSW
- Full-time
- Engineering
- Bachelor's degree
- Business
Site Security Manager
Wilson Group —Sydney NSW
- Full-time
- Communication skills
- Health insurance
- Employee assistance program
Data Center, Area General Manager -Pacific
CBRE —Sydney NSW
- Full-time
- Microsoft Office
- Master's degree
- Business development
10d
Business Development Representative
Denodo —Sydney NSW
- Full-time
- Sales
- Salesforce
- Business development
Senior Consultant - Power BI and Fabric
Fujitsu —Sydney NSW
- Full-time
- Hybrid work
- Azure
- SQL
- AWS
Quick Apply
Senior Accountant (6 Month Contract) - Omnicom Oceania
Altcom —Sydney NSW
- Contract
- Finance
- Bachelor's degree
- Accounting
Director, XL Support Systems
Anduril Industries —Sydney NSW
- Full-time
- Engineering
- Maintenance
- Bachelor's degree
Quick Apply
7d
FinTech Principal Consultant, Fixed Income and OTC Front Office Specialist, VP
State Street —Sydney NSW
- Full-time
- Management
- Computer Science
- SQL
3d
Channel Business Developement Manager - Data Solutions
Hewlett Packard Enterprise —Sydney NSW
- Full-time
- Sales
- Education
- Presentation skills
Aviation Security Duty Shift Manager
Australian Concert and Entertainment Security (ACES) —Redfern NSW
- 12 hour shift
- CPR Certification
- Management
- Customer service
- Paid training
14d

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senior customer service representative jobs near parramatta, nsw

Senior Customer Care Representative

Seafolly -
Alexandria NSW

Quick Apply

Job Details

Full-time
2 days ago

Benefits

Birthday leave
Parental leave
Employee assistance program
Employee discount

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Shopify
Microsoft Office
Communication skills
Time management

Full Job Description

This role helps manage a high volume of customer service work and reduces operational pressure on the team. It ensures we deliver a smooth, high-quality, and consistent shopping experience across all three brands (Seafolly, JETS, and Tigerlily).

The role is responsible for handling online customer enquiries, orders, returns, calls, and post-delivery support in a timely and effective way. Give support to the Retail Team with customer issues.

It also supports and leads the international team, providing maternity leave cover while assisting with reporting and key projects.

This role is full-time, based in Seafolly Support Centre in Alexandria, NSW.

You will:

Respond promptly to all customer inquiries via Gorgias, including email, live chat, and phone.
Manage the end-to-end customer journey from order placement through to post-delivery support.
Provide product knowledge, order assistance, and process guidance (returns, exchanges, refunds, sold outs and creating manual failed orders).
Escalate complex or sensitive customer concerns promptly.
Collaborate with internal teams to ensure smooth operations and customer satisfaction.
Assist with additional tasks as required, particularly during peak periods (November–February blackout period).
Complete and submit accurate end-of-day reports (EOD) daily.
Provide insights based on customer feedback to support continuous improvement.
Track and report on return volumes and customer trends.

You have:

Demonstrated experience in customer service or a similar role, with strong written and verbal communication skills.
Proficiency in Microsoft Office (Outlook, Word, Excel), with experience in systems such as Shopify, Gorgias, AP21, or similar platforms being advantageous.
Strong organisational, time management, and prioritisation skills, with the ability to multitask effectively in a fast-paced environment.
Proactive mindset, with strong problem-solving abilities, attention to detail, and a sense of urgency.
A positive, team-oriented attitude, with the ability to build relationships and represent the brand with professionalism and enthusiasm.
A genuine passion for the brand and product, with a willingness to learn, contribute ideas, take ownership, and continuously improve.

Key Performance Indicators (KPIs) - Customer Service Metrics

First response time:
Resolution time:
Customer Satisfaction Score
Call answer rate:
Tickets resolved:
Returns & sold-out processing:

We offer:

50% employee discounts on Seafolly, JETS & Tigerlily products
Paid parental leave
Bonus Birthday Leave. Treat yourself and enjoy a paid day off for your birthday!
Bonus Summer fun leave
Access to our Employee Assistance Program for you and your family with the Sonder Platform.
Great work culture in a passionate team environment
Training, development and career progression
The opportunity to be an ambassador for Australia's most loved swimwear brand
Refer a friend. Enjoy a referral reward for successfully placing a referral

Quick Apply

Refine Your Search

senior customer service representative jobs in parramatta, nsw

Senior Customer Care Representative

Business Development Representative

Head of Indigenous Engagement, Amazon Web Services Public Sector - ANZ

Delivery Director and Services Operations Lead - APAC

Expression of interest_Senior ServiceNow Consultant

Sales Development Representative

HR Business Partner - Services

Sales Business Development Representative (BDR)

Senior Payroll Specialist

Finance Manager (VN2535)

Food & Pharma Division Manager - Oceania

Site Security Manager

Data Center, Area General Manager -Pacific

Business Development Representative

Senior Consultant - Power BI and Fabric

Senior Accountant (6 Month Contract) - Omnicom Oceania

Director, XL Support Systems

FinTech Principal Consultant, Fixed Income and OTC Front Office Specialist, VP

Channel Business Developement Manager - Data Solutions

Aviation Security Duty Shift Manager

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