In-Demand Reporting analyst Jobs in Perth, Wa

ICT Service Desk Analyst
genU —Perth WA
- $71,786 - $78,355 a year
- Full-time
- Software troubleshooting
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance program
Research Analyst
United Workers Union —Perth WA
- $84,626 - $107,792 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Research
- Annual leave
- Work from home
Quick Apply
4d
Data & Analytics Senior Analyst
Water Corporation —Leederville WA
- From $135,693 a year
- Microsoft Excel
- Data analysis skills
- SQL
- Annual leave
- Work from home
8h
Senior Analyst | Internal Audit | IT Auditor | Perth
Deloitte —Perth WA
- Communication skills
- Parental leave
Recruitment Coordinator | Build Talent That Drives Growth
Byfields —Perth WA
- Part-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Recruiting
- Free parking
- Annual leave
Quick Apply
Senior Analyst | CFO Advisory | Perth
Deloitte —Perth WA
- Finance
- Bachelor's degree
- Leadership
- Parental leave
Senior Commercial Analyst
Sands Fridge Lines Pty Ltd —Forrestfield WA
- Full-time
- Sales
- Finance
- Bachelor's degree
Quick Apply
8h
Senior Analyst | External Audit | Perth
Deloitte —Perth WA
- Bachelor's degree
- Business
- Leadership
- Parental leave
- Employee discount
3d
Supervisor - Organics
Eurofins —Welshpool WA
- Full-time
- Education
- Communication skills
Quick Apply
Project Manager
Link Group —Perth WA
- Weekend availability
- Hybrid work
- APIs
- Financial services
- Leadership
- Parental leave
- Employee assistance program
14d
Senior Consultant
Prophix —Perth WA
- Full-time
- Hybrid work
- Microsoft Excel
- Databases
- Analysis skills
- Annual leave
Quick Apply
Finance Business Partner
Kinetic IT —Perth WA
- Full-time
- Analysis skills
- AI
- Employee assistance program
- Employee discount
Manager | Tax and Business Advisory (EOI) - Expression of Interest
Byfields —Perth WA
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Annual leave
Quick Apply
ServiceNow Developer
Capgemini —Perth WA
- Full-time
- Hybrid work
- Administrative experience
- Scripting
- AI
Senior Data and Reporting Analyst (HR Systems)
Murdoch University —Perth WA
- $114,000 - $130,000 a year
- Full-time
- Data analysis skills
- SQL
- Employee assistance program
- Gym membership
14h
Technical Business Analyst
Duxxel Pty Ltd —Perth WA
- From $650 a day
- Full-time
- Hybrid work
- Data analysis skills
- SQL
Quick Apply
3d
Data Quality Analyst
Royal Automobile Club of WA —West Perth WA
- Full-time
- Hybrid work
3d
Senior Performance and Monitoring Analyst
Creative Industries, Tourism and Sport, Dept of —Perth WA
- $120,457 - $132,753 a year
- Full-time
- Data analysis skills
- Research
- Analysis skills
2d
Financial Performance - Analyst
Water Corporation —Leederville WA
- $115,561 a year
- Microsoft Office
- Finance
- No degree
- Annual leave
- Work from home
4d
Business Analyst
Department of Transport and Major Infrastructure —Perth WA
- $108,848 - $118,960 a year
- Full-time
- Remote
- Research
- Communication skills
- Annual leave
4d

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reporting analyst jobs near perth, wa

ICT Service Desk Analyst

genU -
Perth WA

Apply Now

Job Details

Full-time
$71,786 - $78,355 a year

Benefits

Annual leave
Employee assistance program
Referral program
Salary packaging

Qualifications

Software troubleshooting
SCCM
Customer service
Enterprise software
SAP
Mobile applications
IT service management
Microsoft Office
Supervising experience
ITIL
Staff training
VMWare
Leadership
Communication skills
Mobile devices

Full Job Description

Location: Perth

Brand: Corporate Services

Date Posted: 21 May 2026

Location: Boorloo/Perth

Salary: $71,786 to $78,355 + Superannuation + salary packaging benefits

Leave benefits include 20 days Annual Leave, 15 days Personal Leave

Employment status: Full-time, ongoing (Monday to Friday)

Job number: 3263

Hey you!

We’re looking for a motivated and customer-focused ICT Service Desk Analyst to support the smooth delivery of ICT services across genU. This role plays a key part in ensuring efficient day-to-day service desk operations and a high-quality support experience for staff.

As a key member of the genU ICT team, the ICT Service Desk Analyst is responsible for providing a high level of support and customer service to staff through advanced troubleshooting, maintenance, and configuration of ICT systems. Your ability to investigate issues thoroughly, communicate effectively, and deliver high-quality customer service will be essential to success in this role.

Acting as the primary escalation point for ICT Service Desk Operators, the ICT Service Desk Analyst provides 2nd level support and takes ownership of the end-to-end resolution of escalated ICT service desk requests. You’ll work closely with System Administrators, Application Analysts, Vendors, and other ICT team members to provide assistance across technical disciplines.

With a proactive and solutions-focused approach, you will contribute to enhancing the IT Service Management platform while supporting the Service Delivery Manager to foster continuous improvement in Service Desk processes and work practices, maintain compliance and drive operational excellence by ensuring incidents and requests are resolved within SLA and Service Desk Operator KPIs are met.

This position suits someone with leadership qualities, a strong technical knowledge, sound problem-solving ability, and a customer-first mindset. You’ll play an important role in ensuring ICT services are delivered efficiently, accurately, and in line with genU’s values.

At genU, we’re a profit-for-purpose organisation, reinvesting our success back into programs to create real social impact. From disability and aged care support to community-focused initiatives, we’re here to help people live their best lives.

What you’ll do

As an ICT Service Desk Analyst, you'll:

Provide end-to-end support and resolution for assigned and escalated ICT service desk requests within agreed SLAs
Deliver advanced troubleshooting, maintenance, and configuration across hardware, software, systems, and user access issues
Monitor ICT systems and service desk trends, identifying opportunities to improve service delivery, processes, and ITSM efficiencies
Support Service Desk Operators through regular coaching, performance conversations, and achievement of goals, KPIs and objectives
Monitor Service Desk metrics and KPIs to proactively highlight and address performance concerns, while recognising high performers
Act as the primary escalation point for Service Desk Operators, working closely with ICT teams, vendors, and stakeholders to resolve complex issues
Maintain accurate service desk records, documentation, knowledge base articles, and training materials to support staff and ICT operations
Deliver high-quality customer service through proactive communication, regular updates, site support visits, and strong stakeholder engagement
Contribute to continuous improvement initiatives, emergency response protocols, team collaboration, and professional ICT service delivery aligned with genU values

What you’ll bring

Tertiary qualifications in Information Technology and/or extensive experience in a relevant field
Strong ICT knowledge across telephony, hardware, software, networking, and enterprise applications, with experience troubleshooting, configuring, and maintaining systems
Excellent problem-solving, communication, and customer service skills, with the ability to engage empathetically with a diverse range of users
Proven ability to support and train end-users, while driving service improvement, innovation, and collaborative ICT support practices
Advanced experience with IT Service Management platforms, including reporting and workflow management

(You’ll also need an NDIS Worker Screening Check and Orientation Module Certificate – but don’t worry, we’ll help guide you through this.)

Bonus Points for:

Experience with Microsoft technologies, cloud platforms, server virtualization, and enterprise infrastructure including Active Directory, Office 365, Hyper-V, VMware, SCCM, Windows Server, and hosted telephony systems
Proven ability to configure and troubleshoot corporate mobile devices, enterprise applications, and ICT environments, with functional experience in SAP software
Relevant certifications in infrastructure, operating systems, or networking highly regarded
Previous supervisory experience with coaching, performance conversations, and motivating teams
ITIL Foundations training

Why you’ll love working at genU

At genU, our differences make us stronger. We celebrate all kinds of diversity and the unique perspectives each of us brings. We’re committed to creating a welcoming, safe, and respectful space where everyone feels valued and can thrive.

You’ll also get

Salary packaging - up to $15,900 tax-free plus meal/entertainment benefits
Discounts - savings at 450+ retailers including Coles, Woolworths & JB Hi-Fi
University Study Discount - Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University.
Wellbeing support - 24/7 access to a holistic employee assistance program
Referral bonus - bring great people with you and be rewarded
15 days personal leave – 5 days extra to National Employment Standards*

Ready to make a difference? Click apply to complete your application.

Don’t wait to apply! We are reviewing applications as they come in.

You can view the full position description on the genU careers page HERE (only available from our careers page).

We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our team at [email protected] or at (03) 5249 6114

Apply Now

Refine Your Search

reporting analyst jobs in perth, wa

ICT Service Desk Analyst

Research Analyst

Data & Analytics Senior Analyst

Senior Analyst | Internal Audit | IT Auditor | Perth

Recruitment Coordinator | Build Talent That Drives Growth

Senior Analyst | CFO Advisory | Perth

Senior Commercial Analyst

Senior Analyst | External Audit | Perth

Supervisor - Organics

Project Manager

Senior Consultant

Finance Business Partner

Manager | Tax and Business Advisory (EOI) - Expression of Interest

ServiceNow Developer

Senior Data and Reporting Analyst (HR Systems)

Technical Business Analyst

Data Quality Analyst

Senior Performance and Monitoring Analyst

Financial Performance - Analyst

Business Analyst

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