In-Demand technical support Jobs in brisbane, qld

Service Desk Analyst
Bolton Clarke —Brisbane QLD
- Full-time
- Computer Science
- Microsoft Office
- SQL
- Health insurance
- Employee assistance program
3d
ICT Service Desk Engineer (Level 2)
Lowes Petroleum Service —Pinkenba QLD
- Full-time
- Azure
- Administrative experience
- SharePoint
Quick Apply
Warehouse & Inventory Management System Administrator
Raytheon —Cannon Hill QLD
- Full-time
- Forklift
- No degree
- Business
IT Application Systems Administrator - Contract or Permanent
NCS Australia —Brisbane QLD
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Parental leave
Quick Apply
13d
Pharmacy Systems Administrator
PHARMACY BRANDS AUSTRALIA PTY LTD —Milton QLD
- $77,000 - $92,000 a year
- Full-time
- Azure
- AWS
- Analysis skills
- Health insurance
- Parental leave
Quick Apply
Senior IT Systems Administrator
ROHDE & SCHWARZ GmbH & Co. KG —Brisbane Airport QLD
- Computer Science
- Customer service
- Administrative experience
3d
ICT Principal Infrastructure Engineer
City of Moreton Bay —Strathpine QLD
- $117,990 a year
- Full-time
- Hybrid work
- Azure
- AWS
- Leadership
- Work from home
11d
IT Audit Specialist
Auto & General Holdings —Brisbane QLD
- Analysis skills
- No degree
- Employee discount
Quick Apply
Senior People Systems Administrator
Auto & General Holdings —Toowong QLD
- Analysis skills
- Communication skills
- Work from home
- Parental leave
Quick Apply
6d
Senior IT Systems Administrator
KBR —Ascot QLD
- Full-time
- Bachelor's degree
- No degree
- Parental leave
IT Support Engineer
Allied Digital service —Brisbane QLD
- $65,000 a year
- Full-time
- Customer service
- Microsoft Office
- Bachelor's degree
Quick Apply
2d

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Service Desk Analyst

Bolton Clarke -
Brisbane QLD

Apply Now

Job Details

Full-time
3 days ago

Benefits

Health insurance
Employee assistance program
Gym membership
Salary packaging
Insurance services

Qualifications

ITIL Certification
Computer Science
Incident management
Microsoft SQL Server
Microsoft Office
SQL
Analysis skills
Bachelor's degree
IT support
Communication skills
Information Technology

Full Job Description

Bolton Clarke Group one of Australia’s largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Bolton Clarke Residential group now has 88 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.

About the Role

As a Service Desk Analyst, you will provide Level 1 and 2 technical support for Bolton Clarke’s local and wide area network environments. You will resolve application and hardware issues, escalate complex problems as needed, and ensure the integrity and performance of network resources. Your role will include documenting solutions, updating self-help resources, and configuring new technologies.

Responsibilities include:

Resolves Level 1 and 2 incidents and requests related to application software or hardware from identification through resolution, escalating to support specialists when necessary.
Ensures data integrity within the service desk system by accurately categorising all incidents and logs. Monitors and reports on hardware, software, and network resources to maintain high performance and security.
Documents resolutions, updates self-help resources, and contributes to the creation and maintenance of knowledge base articles.
Adheres to information technology support and service delivery standards, policies, and procedures, while identifying and recommending modifications and improvements.

About You

To be successful in this role, our preferred candidate will have:

Bachelor’s degree required; Information Technology, Computer Science is preferred. Any other related discipline or commensurate work experience considered.
Minimal experience in service desk support, including troubleshooting and resolving technical issues for end-users is preferred.
Information Technology Infrastructure Library (ITIL) Certification is preferred.
Experience in technical incident management and resolution is preferred.
Proficient in Microsoft Office, Microsoft SQL (Structured Query Language), Web Based Technologies, Trouble Shooting and Incident Management skills.
Excellent Communication, Planning and prioritisation and Analytical Communication skills.

Why Work For Bolton Clarke:

Excellent work/life balance with shifts that suit your personal needs

A caring team environment with strong clinical and allied health support
Career progression and development opportunities
Generous salary packaging and not-for-profit tax benefits – claim up to $18,550 tax free
Private health insurance and gym discounts
An Employee Assistance Program for staff and family

Apply Now: Our application process takes 10 minutes to apply, please follow the below link to start your application.

Our commitment to diversity: At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status.

Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.

If you have any further queries, please contact Troy Groves ([email protected])

Apply Now

Refine Your Search

technical support jobs in brisbane, qld

Service Desk Analyst

ICT Service Desk Engineer (Level 2)

Warehouse & Inventory Management System Administrator

IT Application Systems Administrator - Contract or Permanent

Pharmacy Systems Administrator

Senior IT Systems Administrator

ICT Principal Infrastructure Engineer

IT Audit Specialist

Senior People Systems Administrator

Senior IT Systems Administrator

IT Support Engineer

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