Who We Are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
Beyond the Paycheck (Benefits & Perks)
At lululemon, we care for and invest in the whole person - body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.
Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.
Job Summary
In addition to creating world-class customer service, or guest experience, the Visual Merchandising Specialist is responsible for sharing top-quality product education and speaking authentically about our community and culture. This role is responsible for executing the visual merchandising (VM) plan, strategies and ensuring the standards are brought to life. This role executes product presentation, styling, and in-store marketing elements to optimize guests’ (i.e., customers) experiences. The Visual Merchandising Specialist implements key product stories, product placement strategies, and sell-through strategies by managing merchandise changes as well as product display and mannequin styling, in accordance with company standards and adapted to the individual store need. They also deliver a world-class guest experience on the floor and support duties that drive the business commercially.
Core Responsibilities of the Job
- Interact with guests to ensure a great guest experience in a manner that values guests’ time.
- Assess guests’ needs to provide customized, effective purchase and return solutions and support.
- Provide technical product education by articulating the value and benefit of the product.
- Support the floor team to assess guests’ needs to provide customized, effective purchase and return solutions and support.
- Provide technical product education by articulating the value and benefit of the product
- Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., SFS [ship from store] options) according to company standards.
- Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
- Receive guest feedback and partner with store leadership to take appropriate action and "make it right" for guests.
- Collaborate with store leadership to bring VM presentation and guest experience to life on the floor.
- Optimize guests’ experiences through consistent implementation of brand standards in key product stories, product placement strategies, and intuitive store navigation for a world-class, guest-centric experience.
- Execute powerful and visually appealing product presentation in accordance with company standards to enhance the guest experience and drive store sell through.
- Execute VM flips, including window activations, mannequin styling, signage and label updates, and seasonal or weekly merchandise changes as well as company-driven product initiatives and campaigns, as directed by Store Leadership.
- Contribute to a respectful and inclusive team environment by establishing supportive working relationships with team members.
Job Requirements
Eligibility
- Must be legally authorized to work in the country in which the store is located
- Must have the ability to travel to assigned store with reliable transportation methods
Schedule/Availability
- The work schedule can vary based on store needs
- Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays
- In addition, during peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights which will be set as an expectation for some team members in accordance with local legislation
Experience
- 1 year of retail or sales work experience
Job Assets (i.e., nice to have; not required)
- Education: High school diploma equivalent, or above; training or degree in design or a related field
- Experience (not necessarily the focus of a role): retail product merchandising, visual merchandising, or inventory management; managing projects, processes, or administering part of a business operation
What We Look For
- Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
- Integrity: Behaves in an honest, fair, and ethical manner
- Visual Design and Styling: Understands and is interested in color theory, visual display composition, and styling/placement techniques and how to apply that knowledge
- Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives
- Attention to Detail: Is careful about detail and thorough in completing work tasks
- Self-Leadership: Takes personal responsibility for own actions; inspires others to buy-in and actively support goals and initiatives
- Adaptability/Agility: Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment; recovers quickly from setbacks
- Interactive Communication: Conveys information effectively and understands information shared while interacting with others
Work Context (e.g., environment, interactions, physical)
- Work involves moving through the store, sometimes with bright lights and loud music in the front of house
- Work is accomplished as part of a team, sometimes independently, and sometimes using a computer or other technical devices
- Work involves moving boxes, fixtures and mannequins weighing up to 30 lbs (13.6 kg) as well as bending, reaching, stretching, and sometimes using ladders to reach materials or adjust presentation elements
Applicants successful in progressing to interview will be contacted by a Manager or a member of the People & Culture team. Please note any applicant or employee who needs a reasonable adjustment to perform the essential duties of the job is encouraged to discuss this with the Manager or People and Culture team member when arranging the interview so we can ensure an equitable, barrier-free application process.
