In-Demand data analyst Jobs in notting hill vic

Aftersales Operations Analyst
BYD Australia —Mulgrave VIC
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
2h
BY TMS Business Analyst
Tata Consultancy Services —Melbourne VIC
Compliance, Data & Risk Analyst
Starbucks —Collingwood VIC
- Full-time
- Microsoft Excel
- ERP systems
- Data analysis skills
Quick Apply
3d
Online Product Support Analyst
Link Group —Docklands VIC
- Customer service
- Microsoft Office
- Communication skills
7d
Payroll Systems & Data Analyst
Tabcorp —Melbourne VIC
- Full-time
- Microsoft Excel
- SQL
- Parental leave
Senior Risk Analyst, Technology
PEXA Group —Melbourne VIC
- Hybrid work
- Analysis skills
Quick Apply
14d
Business Analyst (7 month fixed term contract)
Datacom —Melbourne VIC
- Temporary
- Hybrid work
- Systems design
- Communication skills
- SDLC
Quick Apply
9d
Inward Digital Fraud & Scams Analyst
NAB —Melbourne City Centre VIC
- Full-time
- Analysis skills
2d
eHealth Clinical Analyst (Clinical Documentation)
Eastern Health —Box Hill VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Annual leave
Network Business Analyst
Granite Group —Melbourne VIC
- $700 - $800 a month
- Contract
- Construction
- Communication skills
Quick Apply
Data Analyst, Risk
Binance —Melbourne VIC
- Full-time
- Remote
- Data analysis skills
- SQL
- Bachelor's degree
Quick Apply
Data Analyst
Pyramid Global Technologies —Melbourne VIC
- Computer science
- Data analysis skills
- SQL
SuccessFactors Analyst (12 month FTC)
Kmart —Chadstone VIC
- Contract
- Analysis skills
- AI
- Parental leave
Business Analyst
Elegance Stone Gallery Pty Ltd —Narre Warren VIC
- $80,000 - $120,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- In-person
Quick Apply
Energy Market Analyst / Modeller
Jacobs —Melbourne VIC
- Hybrid work
- Microsoft Excel
- Communication skills
- Parental leave
1d
ICT Business Analyst
Synechron —Melbourne VIC
- $100,000 - $149,000 a year
- Full-time
- Hybrid work
- Analysis skills
- No degree
- Communication skills
Quick Apply
5d
Business Analyst | Truganina VIC
CEVALogistics —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Presentation skills
- Disability insurance
- Parental leave
12d
Consultant, Project Delivery / Business Analyst
NAB —Melbourne City Centre VIC
- Full-time
Portfolio Data Analyst (Accounting), Engage Data
HUB24 —Melbourne VIC
- Full-time
- SQL
- Financial services
Technical Business Analyst
FinXL —Melbourne VIC
- $800 - $850 a day
- Contract
- Microsoft Word
- APIs

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Aftersales Operations Analyst

BYD Australia
Mulgrave VIC

Apply Now

Job Details

2 hours ago

Qualifications

Microsoft Powerpoint
Power BI
Microsoft Excel
Business analysis
Technical support
Analysis skills
OEM
Business
Accounting
Communication skills
Analytics

Full Job Description

About BYD

BYD is a high-tech company devoted to technological innovations for a better life. BYD is dedicated to providing zero-emission energy solutions.

As a leading battery-electric zero-emission vehicle (ZEV) manufacturer, BYD has created a broad range of battery-electric, hybrid-electric, and internal combustion (IC) passenger vehicles. Developing electric vehicles that are intelligent and connected, BYD is inaugurating a new age of automotive innovation featuring a sleek design and an innovative user experience.

About the Role

The Aftersales Operations Analyst plays a critical role in supporting the Service Operations and Service Quality functions to drive service excellence, optimize network performance, and enhance customer satisfaction across the BYD dealer and service network.

This role is responsible for analyzing aftersales performance, supporting the development and implementation of strategic projects, and delivering data-driven insights to improve operational efficiency and customer outcomes. The position also ensures robust post-implementation measurement frameworks are in place to track success and inform continuous improvement initiatives.

Key Responsibilities

1. Business Analysis & Reporting

Analyze aftersales performance data including organizational (Aftersales) KPIs, Network performance metrics, customer satisfaction scores, and operational efficiency indicators.

Develop reports, and visualizations to provide actionable insights to stakeholders.

Develop and prepare monthly internal presentations for Senior leadership meetings.

Identify trends, risks, and opportunities to improve service delivery and network performance.

Support forecasting and demand planning activities related to service operations.

Provide key support to both Service Operations & Service Quality Teams on major project work.

2. Service Operations Support

Support the development and optimization of service processes, policies, and standards.

Support bulletin preparation and Network communication release.

Assist in identifying gaps in service excellence capability across the dealer network and support recommend improvements.

Collaborate with cross-functional teams including Parts, Warranty, Technical Support, and Customer Experience.

Support Roadside Assistance report and reconciliation requirements

3. Service Quality & Customer Experience

Analyze customer feedback, including NPS and satisfaction surveys, to identify key drivers of customer experience.

Support initiatives that enhance customer-centric service delivery across all touch points.

Monitor service quality performance and compliance with BYD standards.

Contribute to continuous improvement programs focused on service excellence.

Support our Service Quality Team in the development / refine of Service Strategy.

4. Project Management & Implementation

Support the planning, development, and rollout of major aftersales projects and initiatives.

Coordinate with internal stakeholders and external partners to ensure successful implementation.

Track project milestones, deliverables, and risks.

Assist in change management activities, including communication and training support.

5. Post-Implementation Evaluation

Design and execute post-implementation measurement frameworks.

Evaluate project outcomes against defined KPIs and business objectives.

Provide insights and recommendations to optimize future initiatives.

Document lessons learned and best practices.

6. Data Governance & Systems

Ensure data accuracy, integrity, and consistency across aftersales systems.

Support system enhancements, upgrades, and integration projects.

Work with IT and digital teams to improve reporting tools and data accessibility.

Key Stakeholders

Aftersales Leadership Team

Service Operations & Service Quality Teams

IT Operations

Global HQ – Key Aftersales Teams

Customer Experience / CX Team

IT & Data Analytics Teams

Skills & Experience

Essential

Degree in Business, Analytics, Accounting, Project Management or related field

Experience in business analysis, preferably within automotive or after sales/service environments

Strong analytical and problem-solving skills

Advanced proficiency in Excel and data visualization tools (e.g., Power BI, PowerPoint)

Experience in project coordination or project management

Excellent stakeholder engagement and communication skills

Desirable

Experience in automotive OEM

Knowledge of service operations, Aftersales processes

Understanding of customer experience metrics (e.g., NPS)

Key Competencies

Data-driven decision making

Attention to detail

Stakeholder collaboration

Continuous improvement mindset

Adaptability in a fast-paced environment

HOW TO APPLY

If you believe you are a good fit for the role, please don't hesitate to click on APPLY and submit your updated resume.

BYD Australia is under rapid expansion with plenty more opportunities to arise. If you are ready to make the most of everything you’ve learned so far, be challenged, work together with industry leaders, and be a part of a supportive and vibrant team, then BYD is ready for you.

Apply Now

Refine Your Search

data analyst jobs in notting hill vic

Aftersales Operations Analyst

BY TMS Business Analyst

Compliance, Data & Risk Analyst

Online Product Support Analyst

Payroll Systems & Data Analyst

Senior Risk Analyst, Technology

Business Analyst (7 month fixed term contract)

Inward Digital Fraud & Scams Analyst

eHealth Clinical Analyst (Clinical Documentation)

Network Business Analyst

Data Analyst, Risk

Data Analyst

SuccessFactors Analyst (12 month FTC)

Business Analyst

Energy Market Analyst / Modeller

ICT Business Analyst

Business Analyst | Truganina VIC

Consultant, Project Delivery / Business Analyst

Portfolio Data Analyst (Accounting), Engage Data

Technical Business Analyst

I want to receive the latest job alert for data analyst in notting hill vic

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