About BYD
BYD is a high-tech company devoted to technological innovations for a better life. BYD is dedicated to providing zero-emission energy solutions.
As a leading battery-electric zero-emission vehicle (ZEV) manufacturer, BYD has created a broad range of battery-electric, hybrid-electric, and internal combustion (IC) passenger vehicles. Developing electric vehicles that are intelligent and connected, BYD is inaugurating a new age of automotive innovation featuring a sleek design and an innovative user experience.
About the Role
The Aftersales Operations Analyst plays a critical role in supporting the Service Operations and Service Quality functions to drive service excellence, optimize network performance, and enhance customer satisfaction across the BYD dealer and service network.
This role is responsible for analyzing aftersales performance, supporting the development and implementation of strategic projects, and delivering data-driven insights to improve operational efficiency and customer outcomes. The position also ensures robust post-implementation measurement frameworks are in place to track success and inform continuous improvement initiatives.
1. Business Analysis & Reporting
Analyze aftersales performance data including organizational (Aftersales) KPIs, Network performance metrics, customer satisfaction scores, and operational efficiency indicators.
2. Service Operations Support
Collaborate with cross-functional teams including Parts, Warranty, Technical Support, and Customer Experience.
3. Service Quality & Customer Experience
4. Project Management & Implementation
5. Post-Implementation Evaluation
6. Data Governance & Systems
If you believe you are a good fit for the role, please don't hesitate to click on APPLY and submit your updated resume.
BYD Australia is under rapid expansion with plenty more opportunities to arise. If you are ready to make the most of everything you’ve learned so far, be challenged, work together with industry leaders, and be a part of a supportive and vibrant team, then BYD is ready for you.
