In-Demand digital marketer Jobs in surry hills nsw

Support Engineer
Vistar Media —Sydney NSW
- Full-time
- Customer service
- SQL
- Scripting
5d
Inventory Analyst (Sydney)
StackAdapt —Sydney NSW
- Remote
- Microsoft Excel
- SQL
- Bachelor's degree
- Annual leave
- Work from home
Senior Creative Strategist - DAZN
Foxtel Group —Artarmon NSW
- Full-time
- Hybrid work
- University
- Communication skills
- Free food
Quick Apply
Brand Manager - Liquefy
PharmaCare Group —Warriewood NSW
- Full-time
- Office
- In-person
- Leadership
- Health insurance
- Parental leave
Quick Apply
13d
Director, Marketing Strategy & Transformation
Colonial First State —Sydney NSW
- Full-time
- Financial services
- Communication skills
- Marketing
12d
Senior Programmatic Account Manager
StackAdapt —Sydney NSW
- Remote
- Analysis skills
- AI
- Communication skills
- Annual leave
- Work from home
Solutions Consultant
Dotdigital —Sydney NSW
- CRM software
- Salesforce
- Data analysis skills
- Health insurance
- Parental leave
Head of Banking
Tyro Payments —Sydney NSW
- Hybrid work
- Product management
- Financial services
- Budgeting
14d
Digital Marketing Coordinator and Support Role
Lupo Digital —Sydney NSW
- CRM software
- Management
- Sales
- Annual leave
Search Engine Optimisation (SEO) Specialist
Yoghurt Digital —Sydney NSW
- Full-time
- Analysis skills
- Communication skills
- Marketing
Social & Partnerships Manager - Experience Oz
Big Red Group —The Rocks NSW
- Full-time
- Hybrid work
- Marketing
- Bachelor's degree
- Budgeting
- Work from home
- Parental leave
Quick Apply
Customer Success Manager (Gen AI Workflows)
Jellyfish —Sydney NSW
- Full-time
- Hybrid work
- Master's degree
- AI
Quick Apply
Senior Account Manager
Quantcast —Sydney NSW
- Full-time
- Hybrid work
- Public speaking
- SQL
- AI
Quick Apply
Marketing Manager (Contract)
OFX —Sydney NSW
- Contract
- Hybrid work
- Marketing
- Bachelor's degree
- No degree
- Parental leave
Quick Apply
Senior Sales Manager
Quantcast —Sydney NSW
- Full-time
- Hybrid work
- Sales
- AI
Quick Apply
Digital Account Manager- Paid Search and Social
BeFound Digital Marketing —North Sydney NSW
- CRM software
- Microsoft Excel
- Writing skills
Customer Success Manager II (FTC)
Braze —Sydney NSW
- $112,000 a year
- Contract
- Hybrid work
- APIs
- Communication skills
- Time management
- Dental insurance
- Annual leave
Quick Apply
Manager, Engagement Management
Braze —Sydney NSW
- Hybrid work
- Research
- AI
- Dental insurance
- Annual leave
Quick Apply
Manager, Business Development
Braze —Sydney NSW
- Hybrid work
- Sales
- Salesforce
- Business development
- Dental insurance
- Annual leave
Quick Apply
Assistant Brand Manager - Active Wellness
PharmaCare Group —Warriewood NSW
- Full-time
- Office
- POS
- In-person
Quick Apply
12h

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Support Engineer

Vistar Media -
Sydney NSW

Apply Now

Job Details

Full-time
5 days ago

Qualifications

Customer service
SQL
Scripting
Software development
Software testing
Communication skills

Full Job Description

Vistar Media is the home of out-of-home (OOH). As a global ad tech company and the world's largest digital out-of-home (DOOH) advertising marketplace, we offer technology designed to make buying and selling OOH media easier. Our goal is simple: to help the world's marketers leverage OOH's unique ability to motivate and delight.

From strategic partnerships with major media owner networks to executing impactful campaigns with renowned global brands such as Nestlé, Porsche, Target, and Levi's, our team is filled with passionate, innovative, and collaborative problem solvers, engaging and entertaining consumers like you in the real world. Find your home in out-of-home - find your people at Vistar.

As of January 2025, Vistar Media was acquired by T-Mobile and is now part of T-Mobile Advertising Solutions. By combining our DOOH expertise with T-Mobile’s unique customer insights and expansive omnichannel capabilities, we’re creating new opportunities to innovate at scale and make a meaningful impact on the future of out-of-home media.

Title: Support Engineer

Reports to: Support Engineering Team Lead

Description

The Support Engineer is responsible for resolving technical support requests for customer-impacting issues. This role involves daily frontline internal support, including issue analysis, research, testing, and resolution.

This role will work closely with the Product and Software Engineering teams to eliminate defects and improve the customer experience. An ideal candidate is curious, detail-oriented, takes ownership of their work, and drives issues to resolution. Strong Support Engineers will view customer issues as their own and operate with a sense of urgency to ensure customer satisfaction. An ideal candidate will detect patterns from incoming work and leverage their creativity to drive solutions that prevent recurring issues, thereby improving the overall support life cycle.

Key Responsibilities & Objectives

Technical Support:

Provide technical support for incoming tickets from customers.
Demonstrate a strong understanding of product issues, including in-depth technical analysis, troubleshooting, root cause identification, and engaging appropriate SMEs as needed for incident and problem management.
Manage the technical on-call channel to deliver quick fixes for high-priority product issues.
Monitor support quality metrics to help assess and improve support processes.
Analyze previous customer cases to identify trends and pain points, driving product improvements.
Review support tickets and provide feedback to the team, coaching them on their troubleshooting.
Drive changes that improve support-related processes.
Identify and address any gaps in internal tools and processes.
Assist with team coordination and customer communications during important product launches and support events.

Collaboration:

Work closely with the Product and Software Engineering teams to resolve issues and enhance the customer experience.
Collaborate with team members to ensure that customer issues are addressed promptly and effectively.
Participate in cross-functional meetings to discuss and solve complex technical problems.

Customer Focus:

Operate with a sense of urgency to resolve customer issues, ensuring high levels of customer satisfaction.
Take ownership of customer issues, treating them as personal challenges to be resolved.

Required Skills and Qualifications:

Technical Skills:

Experience in troubleshooting, debugging, and resolving technical issues.
Familiarity with at least one programming or scripting language.
Basic understanding of web technologies.
Basic understanding of SQL and database systems.

Customer Service Skills:

Ability to be cordial, supportive, and empathetic in customer interactions.
Strong communication skills, both written and verbal.

Education and Experience:

At least 2 years of experience in a software testing, support, IT, or software development role.

Experience in a software development environment, supporting real-world, customer-facing software products and technologies throughout the software development life cycle.

Who You Are:

Self-motivated and thorough, with the ability to take ownership and drive projects to completion.
An excellent written and verbal communicator.
A problem solver, with excellent analytical, technical, and troubleshooting skills.
Always looking for ways to improve processes.

If you’re ambitious, highly driven, and interested in making an impact, Vistar is the place for you. Apply to join our team… we’ll see you out there.

Apply Now

Refine Your Search

digital marketer jobs in surry hills nsw

Support Engineer

Inventory Analyst (Sydney)

Senior Creative Strategist - DAZN

Brand Manager - Liquefy

Director, Marketing Strategy & Transformation

Senior Programmatic Account Manager

Solutions Consultant

Head of Banking

Digital Marketing Coordinator and Support Role

Search Engine Optimisation (SEO) Specialist

Social & Partnerships Manager - Experience Oz

Customer Success Manager (Gen AI Workflows)

Senior Account Manager

Marketing Manager (Contract)

Senior Sales Manager

Digital Account Manager- Paid Search and Social

Customer Success Manager II (FTC)

Manager, Engagement Management

Manager, Business Development

Assistant Brand Manager - Active Wellness

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