In-Demand No experience banking Jobs in Brisbane Qld

Customer Assistance Specialist
Bank of Queensland —Newstead QLD
- Full-time
- Administrative experience
- Case management
- Parental leave
- Employee assistance program
4d
Customer Relationship Specialist - Newstead
Bank of Queensland —Brisbane QLD
- Full-time
- Customer service
- Parental leave
- Employee assistance program
4d
Cloud Services Manager
National Heavy Vehicle Regulator —Brisbane QLD
- Full-time
- Hybrid work
- Azure
- Management
- AWS
- Health insurance
2d
Workplace Technology Engineer-UC
National Heavy Vehicle Regulator —Brisbane QLD
- $122,582.50 a year
- Full-time
- Hybrid work
- SharePoint
- Health insurance
- Annual leave
1d
Forklift Operator - Tuesday to Saturday
Followmont Transport —Brisbane QLD
- Full-time
- Forklift
- Annual leave
- Employee assistance program
Forklift Operator - Afternoon Shift
Followmont Transport —Brisbane QLD
- Full-time
- Forklift
- Annual leave
- Employee assistance program
Associate / Senior Associate, Real Estate & Development
Allens —Brisbane QLD
- Full-time
- Hybrid work
- Health insurance
- On-the-job training
Radiologist
Healius —Chermside QLD
- Part-time
- Private practice
- Health insurance
- Employee assistance program
Workplace Technology Analyst
National Heavy Vehicle Regulator —Brisbane QLD
- $90,157.92 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Management
- Health insurance
- Annual leave
2d
Digital Community Coordinator
Auto & General Holdings —Toowong QLD
- Microsoft Excel
- Master's degree
- Organisational skills
- Work from home
- Parental leave
Quick Apply
2d
Customer Service Officer - The Gap
Bank of Queensland —The Gap QLD
- Full-time
- Sales
- Customer service
- Communication skills
- Parental leave
- Employee assistance program
4d
Medical Laboratory Science - Research Assistant
Queensland Government —Brisbane QLD
- Contract
- Laboratory experience
- Research
- Analysis skills
9d
Property Finance Senior Credit Analyst
Westpac —Brisbane QLD
- Full-time
- Writing skills
- Analysis skills
- Communication skills
6d
Workplace Technology Engineer-Cloud
National Heavy Vehicle Regulator —Brisbane QLD
- From $122,582.50 a year
- Full-time
- Hybrid work
- Azure
- Health insurance
- Annual leave
1d
RETAIL STORE MANAGER
Sportsgirl —Brisbane QLD
- Weekend availability
- Management
- Recruiting
- Communication skills
9d
Customer and Commercial Manager
Healius —Capalaba QLD
- Business development
- Leadership
- Health insurance
- Employee assistance program
4d
Senior Electrical Engineer - Substation Primary
Ventia Pty Limited —South Brisbane QLD
- Urgently hiring
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
11d
Senior Electrical Engineer - Substation Secondary
Ventia Pty Limited —South Brisbane QLD
- Urgently hiring
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
7d

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Customer Assistance Specialist

Bank of Queensland -
Newstead QLD

Apply Now

Job Details

Full-time
4 days ago

Benefits

Parental leave
Employee assistance program
Salary packaging
Insurance services

Qualifications

Administrative experience
Case management

Full Job Description

About the role

Are you a compassionate and empathetic professional with experience managing complex customer cases and supporting individuals in financial difficulty?

As a Customer Assistance Specialist at Bank of Queensland, you will ensure the customer’s circumstances and well-being are at the forefront of every interaction and decision. You will be speaking daily with our customers or their authorised representatives who have given a hardship notice to understand their situation and provide tailored and sustainable solutions by applying sound credit judgement and operating within our Financial Assistance framework. You will work efficiently, with care, sensitivity and diligence to ensure our most vulnerable customers are treated with the upmost respect throughout their hardship.

You will be required to assess financial difficulty requests across all Brands and Products at BOQ Group for Retail, Commercial and Equipment Finance, while being mindful of the bank's policies, processes and legal and regulatory obligations. You will ensure quality service and support to our customers and internal/external stakeholders including our Branch network, Broker Networks, and Financial Counsellors.

About you

If you thrive in a case management environment and have the ability to remain calm, patient, and solution-oriented under pressure, this could be the ideal opportunity. Your commitment to supporting customers in financial difficulty will make you stand out.

Ideally, you, our preferred candidate, will have previous experience in case management, customer support, community services or banking, while experience exercising a delegation in the financial hardship or credit space will be viewed favourably but is not essential. You have an awareness of risk management and legal and regulatory obligations when assessing requests for financial assistance

You can support the establishment and ongoing delivery of a customer‑centric financial assistance function, ensuring arrangements are sustainable, compliant and tailored to individual customer needs. You will assess financial difficulty requests efficiently, keeping the process clear, practical and easy for customers to navigate.

You demonstrate resilience, patience and empathy in every interaction and bring strong administrative, organisational and problem‑solving skills, with a high level of attention to detail.

Ultimately, this role is ideal for someone who values the impact of assisting our customers through often very stressful periods, providing meaningful, customer focused support and takes pride in providing sustainable outcomes for our customers.

About us

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Our perks

At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth.

Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:

Flexible working arrangement - Balance your work and personal life with ease.
Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
Purchase additional annual leave - Need more time off? You can buy extra leave days.
Discounted private health insurance plan - Take care of your health with our special rates.
Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family
Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.

We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!

How to apply

To apply for this role, follow the links.

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Please no agency applications.

Apply Now

Refine Your Search

no experience banking jobs in brisbane qld

Customer Assistance Specialist

Customer Relationship Specialist - Newstead

Cloud Services Manager

Workplace Technology Engineer-UC

Forklift Operator - Tuesday to Saturday

Forklift Operator - Afternoon Shift

Associate / Senior Associate, Real Estate & Development

Radiologist

Workplace Technology Analyst

Digital Community Coordinator

Customer Service Officer - The Gap

Medical Laboratory Science - Research Assistant

Property Finance Senior Credit Analyst

Workplace Technology Engineer-Cloud

RETAIL STORE MANAGER

Customer and Commercial Manager

Senior Electrical Engineer - Substation Primary

Senior Electrical Engineer - Substation Secondary

Other jobs to consider

I want to receive the latest job alert for no experience banking in brisbane qld

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