In-Demand System integrator Jobs in Parramatta, Nsw

Service Delivery Team Leader – Sydney
Convergint Technologies —Sydney NSW
- Management
- Leadership
- Communication skills
Capability Lead - Dynamics 365 & Power Platform
Insight Enterprises —Sydney NSW
- Hybrid work
- CRM software
- Azure
- Sales
- Employee stock purchase plan
Director - ICT Engineering (APAC)
STACK Infrastructure APAC —Sydney NSW
- Full-time
- Azure
- PMP
- Construction experience
Quick Apply
14d
RSM- ANZ - Industrial & Residential
Trojan Technologies —Dural NSW
- Full-time
- Management
- Bachelor's degree
- Negotiation
13d
Senior Infrastructure Consultant
Brennan IT —Sydney NSW
- Full-time
- Azure
- Analysis skills
- SharePoint
11d
Business Development Manager -Defence (ANZ)
Honeywell —North Ryde NSW
- Full-time
- Sales
- Marketing
- Engineering
Security Project Manager (Office Build-Out) – APAC
Milestone Technologies, Inc. —Sydney NSW
- Contract
- AutoCAD
- Google Suite
- PMP
3d
Consulting Systems Engineer/Architect - AI Networking
World Wide Technology Holding, LLC —Sydney NSW
- Full-time
- AWS
- Presentation skills
- AI
- Profit sharing
- Wellness program
Project Lead
Avanade —Sydney NSW
- Azure
- ERP systems
- Conflict management
Account Executive
RecordPoint —Sydney NSW
- Full-time
- Hybrid work
- Sales
- Salesforce
- Bachelor's degree
Quick Apply
Managing Director ANZ
Yunex Traffic —Rydalmere NSW
- Full-time
- Engineering
- No degree
- Communication skills
Senior Consultant - Exposure Management & Asset Visibility
NCS Australia —Sydney NSW
- Full-time
- Hybrid work
- Management
- APIs
Quick Apply
5d
Professional Services Consultant - Sydney
Fortinet —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Azure
5d
Salesperson
SensaTek Pty Ltd —Clyde NSW
- Full-time
- Sales
- Business development
- In-person
Quick Apply
Channel Sales
AC3 —Sydney NSW
- $120,000 - $200,000 a year
- Full-time
- Hybrid work
- Management
- Sales
- Business development
Quick Apply
Professional Services Consultant - Cortex Cloud
Palo Alto Networks —Sydney NSW
- Full-time
- Azure
- AWS
- Leadership
Cloud Native Customer Engineer
Everpure —Sydney NSW
- Contract
- Azure
- Computer Science
- DevOps
Quick Apply
Core Account Executive - Public Sector
Databricks —Sydney NSW
- Sales
- AI
- Communication skills
Senior Project Manager D365
Nepean (AU) —Sydney NSW
- $180,000 - $200,000 a year
- Full-time
- CRM software
- Azure
- DevOps
Quick Apply
2d
Workday Consultant/ Senior Consultant/ Managing Consultant
CloudRock Partners —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills

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system integrator jobs near parramatta, nsw

Service Delivery Team Leader – Sydney

Convergint Technologies -
Sydney NSW

Apply Now

Job Details

Qualifications

Management
CCTV
Security
Leadership
Communication skills

Full Job Description

Convergint is seeking an ambitious and results-driven Customer Service Desk Manager to join our dynamic team in Sydney. This is your chance to become part of a global leader in security, network, and audio-visual solutions.

About Convergint

Convergint is a global systems integrator focused on delivering results for our customers through unparalleled service excellence.

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

About the role

The Service Delivery Team Leader is responsible for leading the Service Desk function that schedules and supports service technicians across electronic security projects and maintenance activities. This role ensures customer requests, faults, and preventative maintenance tasks are logged, prioritised, and scheduled efficiently, while maintaining high standards of customer service, compliance, and technician productivity.

Your responsibilities will include:

Service Coordination & Scheduling

Oversee the scheduling of field service technicians to ensure optimal utilisation, minimal downtime, and timely response to customer requests.
Manage job allocation, including preventative maintenance, urgent breakdowns, and project support tasks.
Coordinate with customers, subcontractors, and suppliers to confirm appointment times, access requirements, and service expectations.

Customer Experience

Ensure all customer requests are logged, acknowledged, and responded to in line with agreed SLAs.
Act as the primary escalation point for customers with urgent or unresolved service issues.
Maintain strong communication with clients, providing updates on job status, technician ETAs, and completion reports.

Team Leadership

Lead and mentor the service desk/scheduling team, providing coaching, support, and development opportunities.
Manage workload distribution across the team to ensure consistent coverage during business hours.
Foster a culture of accountability, responsiveness, and continuous improvement.

Performance & Reporting

Track and report on key metrics such as first-time fix rate, technician utilisation, SLA compliance, and customer satisfaction.
Analyse service desk data to identify recurring faults, scheduling bottlenecks, and improvement opportunities.
Work with the Operations Manager and National Service Manager to balance reactive and preventative maintenance workload.

What we’re looking for

Experience in service desk, scheduling, or operations management (electronic security or related industries preferred).
Demonstrated ability to lead a small-to-medium team in a high-volume scheduling environment.
Familiarity with service management software.
Understanding of electronic security systems (CCTV, access control, alarms, intercoms) desirable but not essential.
Strong organisational and scheduling skills, with the ability to manage competing priorities.
Excellent communication skills (both customer-facing and internal).
Analytical thinker with problem-solving and continuous improvement mindset.
Customer-focused with a professional and solutions-oriented approach.

Ready to take your career to the next level?

If you’re a driven and ambitious professional with a passion for account management and a desire to join an industry leader, we want to hear from you! Click on the apply now button to join our vibrant Convergint team and help shape the future of security and workplace technology.

Please note that only shortlisted candidates will be contacted

Job Categories: Customer Service Support

Job Locations: Sydney

Regions: Oceania

Apply Now

Refine Your Search

system integrator jobs in parramatta, nsw

Service Delivery Team Leader – Sydney

Capability Lead - Dynamics 365 & Power Platform

Director - ICT Engineering (APAC)

RSM- ANZ - Industrial & Residential

Senior Infrastructure Consultant

Business Development Manager -Defence (ANZ)

Security Project Manager (Office Build-Out) – APAC

Consulting Systems Engineer/Architect - AI Networking

Project Lead

Account Executive

Managing Director ANZ

Senior Consultant - Exposure Management & Asset Visibility

Professional Services Consultant - Sydney

Salesperson

Channel Sales

Professional Services Consultant - Cortex Cloud

Cloud Native Customer Engineer

Core Account Executive - Public Sector

Senior Project Manager D365

Workday Consultant/ Senior Consultant/ Managing Consultant

I want to receive the latest job alert for system integrator in parramatta, nsw

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