In-Demand Complaint resolution Jobs in Parramatta, Nsw

Ombudsman, Investments and Advice
AFCA —Sydney NSW
- Full-time
- Hybrid work
- Private practice
- Analysis skills
Quick Apply
7h
Senior Client Delivery Manager
Optus —Macquarie Park NSW
- Organisational skills
- Leadership
- Parental leave
- Employee discount
4d
Quality Assurance Officer
IXOM —Kings Park NSW
- Full-time
- Employee assistance program
Ombudsman, Banking and Finance (Small Business & Transactions)
AFCA —Sydney NSW
- Full-time
- Hybrid work
- Private practice
- Analysis skills
- Communication skills
Quick Apply
Director Conduct Intake and Support
NSW Department of Communities and Justice —Parramatta NSW
- $232,397 - $258,091 a year
- Full-time
- Analysis skills
- Negotiation
- Employee assistance program
7d
Ombudsman, Superannuation
AFCA —Sydney NSW
- Full-time
- Hybrid work
- Communication skills
Quick Apply
6d
Communications Adviser
AFCA —Sydney NSW
- Contract
- Hybrid work
- Writing skills
- No degree
- Communication skills
Quick Apply
Call Centre Operator
Healius Corp. —Sydney NSW
- 8 hour shift
- Sales
- Customer service
- Administrative experience
- Health insurance
- Employee assistance program
14d
Technical and Customer Experience Specialist
Align Technology —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Employee discount
Quick Apply
Call Centre Officer
CanTeen AU —Sydney NSW
- $68,700 a year
- Full-time
- Hybrid work
- Customer service
- Salesforce
- Microsoft Office
- Annual leave
Senior Customer Resolutions Specialist - Claims
AIA —Sydney NSW
- Full-time
- Hybrid work
- In-person
- Negotiation
- Health insurance
- Employee discount
First Nations Team Manager – Service Contact Centre
My NRMA —Sydney Olympic Park NSW
- Weekend availability
- Hybrid work
- Customer service
- Recruiting
- Leadership
- Employee discount
- Gym membership
Quick Apply
Sessional Ombudsman, Life Insurance
AFCA —Sydney NSW
- Full-time
- Remote
- Private practice
- Life insurance
Quick Apply
SVP Client Delivery & Regional Lead APAC
Accommodations Plus International —Mascot NSW
- Full-time
- Bilingual
- Sales
- Marketing
Quick Apply
Customer Care Coordinator
Hager Group —Rydalmere NSW
- CRM software
- Customer service
- ERP systems
Restaurant Front of House Supervisor
Acrea Group Pty Ltd —Parramatta NSW
- $60,000 - $62,000 a year
- Part-time
- Hospitality
- Management
- Customer service
Quick Apply
Gym Operations Manager
1UP Bouldering —Chullora NSW
- $60,000 a year
- Part-time
- Hospitality
- CPR Certification
- Sales
- Gym membership
Quick Apply
Banking Industry Lead, Scams
AFCA —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
- Financial services
Quick Apply
10d
Customer Service Specialist
Asuria —Chatswood NSW
- Full-time
- CRM software
- Organisational skills
- Communication skills
- Parental leave
Change Management Consultant, Scams
AFCA —Sydney NSW
- Contract
- Hybrid work
- Communication skills
- Annual leave
- Parental leave
Quick Apply
4d

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complaint resolution jobs near parramatta, nsw

Ombudsman, Investments and Advice

AFCA -
Sydney NSW

Quick Apply

Job Details

Full-time
7 hours ago

Qualifications

Financial planning
Analysis skills

Full Job Description

Company Description

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Job Description

We are on the lookout for an Ombudsman to join our vibrant Investments and Advice (I&A) decision-making team. This role is crucial in resolving both standard and complex I&A disputes.

Our I&A team is at the forefront of complaint resolution, engaging with industry and consumer groups to tackle key issues affecting I&A customers. This broad area includes complaints against financial planners, stockbrokers, managed funds, timeshares, traditional trustees, cryptocurrency wallet providers, and even horse-racing syndicates! While expertise in all these areas isn't necessary, knowledge in at least one is required, and multiple areas are highly desirable.

As an Ombudsman, you'll make impactful decisions, either individually or as part of a panel, in line with AFCA rules and fairness principles. Your decisions will significantly influence the practices of financial planning and stockbroking companies, derivatives platforms, and cryptocurrency wallet providers.

You'll also have the chance to provide professional and technical leadership across AFCA, coaching and mentoring case workers and others. There are opportunities to shape AFCA's approaches and present at external conferences as a subject matter expert. Additionally, you'll support AFCA's relationships with consumer groups, government bodies, regulators, AFCA members, member organisations, other Ombudsman networks, and the media.

This role is ideal for senior legally qualified professionals with a strong track record of significant achievement in the I&A sector. If you're at a stage in your career where you're looking to use your well-developed skills and experience to contribute to positive community outcomes, this could be the perfect fit for you.

This is initially a 24-month contract and is a Board-appointed role.

Qualifications

To be successful in this role, you will need:

Legal Expertise: Legal qualifications with senior executive experience.
Industry Knowledge: Experience in financial planning, stockbroking, managed funds, cryptocurrency, or derivatives.
Diverse Backgrounds: Experience in tribunals, EDR schemes, regulatory agencies, related business entities, or private practice.
Analytical Prowess: Strong analytical skills to manage complex issues and a busy caseload.
Communication Excellence: High-level written and verbal skills to engage with the insurance sector and community.
Simplicity in Complexity: Ability to explain complex concepts simply.
Decision Explanation: Skills to verbally explain decisions to firms and complainants.
Coaching Ability: Ability to coach and mentor junior staff.
Resilience and Determination: Strong resilience and focus to handle challenges and public scrutiny.
Engagement Skills: Excellent skills to build positive relationships.

Additional Information

Gold AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion.
Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
Hybrid working – Flexible arrangements with two days a week in our modern offices designed for collaboration and wellbeing.
Additional and inclusive leave options – Flexible public holidays, gender affirmation leave, women’s health leave, and bonus paid time off over the end of year holiday period.

To apply

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply even if you don’t meet every single criterion.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected].

We believe fairness starts with people. That’s why we don’t use AI or automated tools to screen candidates. As a result, our processes may take a little longer, and we thank you for your patience.

About AFCA

The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers.

AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.

Quick Apply

Refine Your Search

complaint resolution jobs in parramatta, nsw

Ombudsman, Investments and Advice

Senior Client Delivery Manager

Quality Assurance Officer

Ombudsman, Banking and Finance (Small Business & Transactions)

Director Conduct Intake and Support

Ombudsman, Superannuation

Communications Adviser

Call Centre Operator

Technical and Customer Experience Specialist

Call Centre Officer

Senior Customer Resolutions Specialist - Claims

First Nations Team Manager – Service Contact Centre

Sessional Ombudsman, Life Insurance

SVP Client Delivery & Regional Lead APAC

Customer Care Coordinator

Restaurant Front of House Supervisor

Gym Operations Manager

Banking Industry Lead, Scams

Customer Service Specialist

Change Management Consultant, Scams

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