In-Demand Complaint resolution Jobs in Parramatta, Nsw

Customer Resolution Consultant
Angle Auto Finance —Sydney NSW
- Full-time
- Financial services
- Parental leave
6d
Director Conduct Intake and Support
NSW Department of Communities and Justice —Parramatta NSW
- $232,397 - $258,091 a year
- Full-time
- Analysis skills
- Negotiation
- Employee assistance program
7d
Quality Assurance Officer
IXOM —Kings Park NSW
- Full-time
- Employee assistance program
Ombudsman, Banking and Finance (Small Business & Transactions)
AFCA —Sydney NSW
- Full-time
- Hybrid work
- Private practice
- Analysis skills
- Communication skills
Quick Apply
Ombudsman, Superannuation
AFCA —Sydney NSW
- Full-time
- Hybrid work
- Communication skills
Quick Apply
5d
Communications Adviser
AFCA —Sydney NSW
- Contract
- Hybrid work
- Writing skills
- No degree
- Communication skills
Quick Apply
Technical and Customer Experience Specialist
Align Technology —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Employee discount
Quick Apply
Call Centre Officer
CanTeen AU —Sydney NSW
- $68,700 a year
- Full-time
- Hybrid work
- Customer service
- Salesforce
- Microsoft Office
- Annual leave
Senior Customer Resolutions Specialist - Claims
AIA —Sydney NSW
- Full-time
- Hybrid work
- In-person
- Negotiation
- Health insurance
- Employee discount
First Nations Team Manager – Service Contact Centre
My NRMA —Sydney Olympic Park NSW
- Weekend availability
- Hybrid work
- Customer service
- Recruiting
- Leadership
- Employee discount
- Gym membership
Quick Apply
Sessional Ombudsman, Life Insurance
AFCA —Sydney NSW
- Full-time
- Remote
- Private practice
- Life insurance
Quick Apply
SVP Client Delivery & Regional Lead APAC
Accommodations Plus International —Mascot NSW
- Full-time
- Bilingual
- Sales
- Marketing
Quick Apply
Call Centre Operator
Healius Corp. —Sydney NSW
- 8 hour shift
- Sales
- Customer service
- Administrative experience
- Health insurance
- Employee assistance program
13d
Customer Care Coordinator
Hager Group —Rydalmere NSW
- CRM software
- Customer service
- ERP systems
Customer Service Manager
Fast Facilities Services —Manly Vale NSW
- $70,000 - $90,000 a year
- Urgently hiring
- CRM software
- Management
- Customer service
Quick Apply
13d
Restaurant Front of House Supervisor
Acrea Group Pty Ltd —Parramatta NSW
- $60,000 - $62,000 a year
- Part-time
- Hospitality
- Management
- Customer service
Quick Apply
14d
Recreational Duty Supervisor - Casual
Bayside City Council —Bexley NSW
- From $41.20 an hour
- Weekend availability
- Customer service
- Supervising experience
- First Aid Certification
4d
Gym Operations Manager
1UP Bouldering —Chullora NSW
- $60,000 a year
- Part-time
- Hospitality
- CPR Certification
- Sales
- Gym membership
Quick Apply
Banking Industry Lead, Scams
AFCA —Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
- Financial services
Quick Apply
10d
Customer Service Specialist
Asuria —Chatswood NSW
- Full-time
- CRM software
- Organisational skills
- Communication skills
- Parental leave

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Customer Resolution Consultant

Angle Auto Finance -
Sydney NSW

Apply Now

Job Details

Full-time
6 days ago

Benefits

Parental leave

Qualifications

Financial services

Full Job Description

As a Customer Resolution Consultant you are responsible for dispute resolution, complaints management and proactive customer engagement to resolve issues and to reinforce the value of the customers relationship within the business.

This role is for someone who enjoys getting into details, problem solving and providing high quality service to all stakeholders involved. You will work independently on individual cases but also in collaboration within the wider business.

You will be required to manage multiple tasks simultaneously while maintaining excellent service, in difficult circumstances.

Core Responsibilities;

Be accountable for dispute resolution, complaints management and proactive customer engagement for IDR and EDR complaints.
Actively analyse disputes, ensuring sufficient information has been provided to fully understand the disputes.
The Customer Resolution Consultant acts independently and exercises a high degree of discretion and independent judgement to evaluate each situation, assess risk, and determine how best to manage each case with the customer’s and Angle Auto’s interests in mind.
Listen and interpret customer concerns and feedback, and understand their desired outcomes.
Adherence to relevant regulatory framework and policy.
Input all data into systems, send out templates and follow up on further information, if required.
Engage with Quality Assurance and Risk function to raise issues and promote improvements.
Work closely with colleagues in identifying emerging trends, themes and general issues.
Contribute to our customer service experience through innovation, productivity and efficiency to drive a customer focused culture to improve the customer experience.

Qualifications & Experience;

Tertiary qualification in Legal, Business or similar is beneficial, but not essential.
Previous experience working in Financial Services is desirable.
Proven experience in a similar role in.
Analytical mindset and high level of attention to detail.
Ability to prioritise work and manage own portfolio.
Strong knowledge of Regulatory guidelines including RG 271.

Employee Benefits

We have a long list of benefits to suit your needs. On the clock, and off it. Here are a few favourites.

B irthday leave: Enjoy a day off on your birthday, because you deserve it.
Health and wellbeing leave: Take some well-deserved ‘me’ time, because your health comes first.
Volunteering day: Make an impact with a day dedicated to giving back to the causes you care about.
$500 ergonomic equipment reimbursement: Invest in comfort and productivity with support tailored to your work setup.
Recruitment referral program: We want to find and hire the best talent in the market, and we want to reward you with a payment of up to $5,000 for helping us identify and personally endorse high-calibre candidates you believe would be a great fit to come and work for us.
Employee rate program: When you’re part of the Angle Auto Finance team, you’ll gain access to our best auto finance rates with your next car purchase—just another way we’ve got your back.
Paid parental leave: Be there for life’s most important moments with time to support your growing family.
SPARK: The employee benefits program that gives you everything from discounts to wellbeing support.
Purchased annual leave: Gain extra flexibility by purchasing additional leave.
Diversity flex leave: Our people have the flexibility to observe culturally significant days by choosing an alternate day that better aligns with their cultural values.

We'd love to hear from you

Select the 'Apply' button to send your resume through to the Talent Acquisition team.

Angle Auto Finance is committed to attracting, retaining and strengthening the performance of a diverse, equitable and inclusive workforce. It is our commitment to ensure equal employment opportunities without discrimination or exclusion on the basis of cultural heritage, colour, religion, citizenship status, age, sex, sexual orientation, gender identity, or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information or any other basis protected by law.

Apply Now

Refine Your Search

complaint resolution jobs in parramatta, nsw

Customer Resolution Consultant

Director Conduct Intake and Support

Quality Assurance Officer

Ombudsman, Banking and Finance (Small Business & Transactions)

Ombudsman, Superannuation

Communications Adviser

Technical and Customer Experience Specialist

Call Centre Officer

Senior Customer Resolutions Specialist - Claims

First Nations Team Manager – Service Contact Centre

Sessional Ombudsman, Life Insurance

SVP Client Delivery & Regional Lead APAC

Call Centre Operator

Customer Care Coordinator

Customer Service Manager

Restaurant Front of House Supervisor

Recreational Duty Supervisor - Casual

Gym Operations Manager

Banking Industry Lead, Scams

Customer Service Specialist

I want to receive the latest job alert for complaint resolution in parramatta, nsw

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