In-Demand It support Jobs in West End, Qld

Technical Support Lead - Brisbane
Egis Group —Brisbane QLD
- Full-time
- Hospitality
- Computer Science
- Customer service
- Parental leave
Quick Apply
8d
Service Desk Officer
City of Moreton Bay —Strathpine QLD
- $95,258 a year
- Full-time
- Hybrid work
- Customer service
- Work from home
Customer / Technical Support Specialist
M3DICINE —Eight Mile Plains QLD
- Full-time
- Salesforce
- Microsoft Office
- Organisational skills
Quick Apply
IT Support Officer - Contract
Centorrino Technologies —Brisbane QLD
- $65,000 - $75,000 a year
- Contract
- Communication skills
Quick Apply
7d
Technical Support Engineer
Megaport —Brisbane QLD
- Weekend availability
- Hybrid work
- Customer service
- English
- AI
IT Field Technician
ITECHNOLOGY AUSTRALIA —Brisbane QLD
- Up to $33.50 an hour
- Urgently hiring
- In-person
- Communication skills
Quick Apply
1d
IT Technician
WV Technologies Pty Ltd —Brendale QLD
- $31.19 - $33.84 an hour
- Temporary
- Organisational skills
- Communication skills
- Employee assistance program
Quick Apply
17h
ICT System and Field Technical
Integral Connection t/as Network Overdrive —Brisbane QLD
- $28,000 - $35,000 a month
- Part-time
- SQL
- SharePoint
Quick Apply
IT Support Specialist, Level 1 - PKCG
Lyra Technology Group —Brisbane QLD
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick Apply
10d
Service Desk Analyst
Brennan IT —Brisbane QLD
- Weekend availability
- Azure
- Management
- Computer Science
ICT Service Manager
Goodstart Early Learning —Murarrie QLD
- Full-time
- Management
- Analysis skills
- No degree
- Gym membership
IT Operations Specialist
ALSTOM —Milton QLD
- Engineering
- ERP systems
- Health insurance
- Annual leave
9d
Senior IT Support Technician
Fitness and Lifestyle Group —West End QLD
- Full-time
- Hybrid work
- CRM software
- Salesforce
- No degree
- Employee assistance program
- Employee discount
IT Support Analyst
Centorrino Technologies —Brisbane QLD
- Contract
- Management
- Customer service
- Communication skills
Quick Apply
6d
IT Help Desk Officer
Piper Alderman Management —Brisbane QLD
- Full-time
- Parental leave
14d
Principal Integrated Product Support Specialist (Battlespace Communications Systems)
Boeing RIV Site —Brisbane QLD
- Hybrid work
- Databases
- Communication skills
- Annual leave
13d
IT Support Engineer
Sentrian —Brisbane QLD
- Full-time
IT Support Specialist
VALD —Brisbane QLD
- Full-time
- Azure
- Administrative experience
- Communication skills
Quick Apply
1d
Senior IT Support Specialist
Cummins Inc. —Brisbane QLD
- Manufacturing
- Associate degree
- Communication skills
- Health insurance
- Parental leave
Senior IT Systems Administrator
ROHDE & SCHWARZ GmbH & Co. KG —Brisbane Airport QLD
- Computer Science
- Customer service
- Administrative experience

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Technical Support Lead - Brisbane

Egis Group -
Brisbane QLD

Quick Apply

Job Details

Full-time
8 days ago

Benefits

Parental leave

Qualifications

Asset management
Hospitality
Power BI
Computer Science
Customer service
Data analysis skills
Analysis skills
Bachelor's degree
IT support
Forecasting
Organisational skills
Budgeting
AI
Leadership
Information Technology

Full Job Description

Company Description

Egis is a leading global organisation in architecture, consulting, construction engineering, operations and mobility services. We partner with clients to design, deliver and operate smarter infrastructure and places that respond to the world’s evolving needs.

With more than 22,000 employees worldwide, we combine global capability with strong local insight. Our multidisciplinary expertise enables us to deliver innovative, practical and sustainable solutions that help build more balanced, resilient communities.

At Egis, you’ll be part of a business shaping the future of cities, transport, energy and the built environment, creating lasting impact where it matters most.

Job Description

Egis is looking for a passionate and people-focused Technical Support Lead to play a pivotal role in shaping the technology experience across our Brisbane operations. This is more than a support role - it's an opportunity to influence how technology enables our business, drive meaningful improvements, and make a visible impact every day.

As part of our high-performing ANZ IT team, you'll sit at the intersection of technology and business, partnering closely with stakeholders to understand their needs, solve complex challenges, and deliver exceptional outcomes. You'll provide advanced Level 2/3 technical support while acting as a trusted advisor and key connection point between our local teams and the wider global IT organisation.

This is a hands-on leadership role that combines technical expertise, service excellence, operational oversight, and business engagement. You'll take ownership of technology support across our four Brisbane offices, champion continuous improvement initiatives, and help shape the future direction of IT services within the region.

With responsibility spanning multiple locations, you'll have the flexibility to travel between sites, building strong relationships, maintaining a visible presence, and ensuring our people have the technology and support they need to do their best work.

If you're looking for a role where you can lead from the front, influence change, and see the direct impact of your work on the success of the business, we'd love to hear from you.

You will be responsible for

Leading and coordinating the IT support function in Brisbane, setting the standard for high-quality, customer-focused onsite support across all offices
Partnering with business leads as the go-to voice on all things technology — the primary point of contact for IT-related matters, initiatives and decisions
Building strong stakeholder relationships across the business and proactively identifying opportunities to improve user experience, productivity and technology adoption
Driving the adoption of AI agents and automation tools to modernise IT workflows, improve efficiency and enhance the end-user experience
Building and maintaining Power BI dashboards and reporting to track service performance, ticket trends, SLA compliance and asset/license metrics, turning operational data into clear, actionable insight
Owning service ticket management, documentation and escalation processes in line with ITIL standards
Contributing to quarterly and annual IT budget planning, cost tracking, financial reporting, technology investment decisions and vendor management
Managing software asset management, license compliance and version control across the function
Leading communication and training initiatives to support technical changes and system enhancements
Championing diversity and inclusion, and promoting positive health, safety and environment practices across the team

Qualifications

Ideally, you will be an experienced IT professional ready to take the next step into a functional leadership role, with hands-on experience leading support functions, driving change in a modern IT environment and delivering IT workplace transformation projects. In addition, you will also have:

A Bachelor's degree in Computer Science, Information Technology or a related field (or equivalent experience)
Proven experience leading a regional IT support function within a corporate or enterprise environment
Strong technical knowledge across hardware, software, networking and cloud platforms
A solid grounding in ITIL practices and enterprise technology management
Demonstrated reporting and data analysis skills, including Power BI dashboard development and service performance reporting
Commercial acumen, with an understanding of budgeting, forecasting, asset lifecycle management and cost control
Excellent stakeholder management skills, with a proven ability to influence and a proactive, solutions-driven mindset
A strong customer service ethos — experience in retail or hospitality is a plus
Sharp analytical and organisational skills, with the ability to prepare detailed reports and manage IT budgets
A self-starter attitude, comfortable working independently and juggling multiple priorities across sites
Experience within Professional Services, Architecture, Engineering or Construction industries, which is highly regarded

Additional Information

We are open to considering this role on a full-time, part-time or job-share basis. Please let us know of your flexibility requirements.

Egis is committed to creating an inclusive, creative culture that embraces diversity and flexibility. We offer generous parental leave, support flexible work practices and strive to create an environment where employees can connect, collaborate, grow and succeed.

Apply Now!

Quick Apply

Refine Your Search

it support jobs in west end, qld

Technical Support Lead - Brisbane

Service Desk Officer

Customer / Technical Support Specialist

IT Support Officer - Contract

Technical Support Engineer

IT Field Technician

IT Technician

ICT System and Field Technical

IT Support Specialist, Level 1 - PKCG

Service Desk Analyst

ICT Service Manager

IT Operations Specialist

Senior IT Support Technician

IT Support Analyst

IT Help Desk Officer

Principal Integrated Product Support Specialist (Battlespace Communications Systems)

IT Support Engineer

IT Support Specialist

Senior IT Support Specialist

Senior IT Systems Administrator

I want to receive the latest job alert for it support in west end, qld

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