In-Demand Technical support (bms & controls) | melbourne Jobs in Melbourne, Vic

KMD Brands - ANZ Technical Support Specialist
KMD Brands, Rip Curl, Ozmosis, Kathmandu, Oboz —South Melbourne VIC
- Full-time
- Management
- Communication skills
- Employee discount
6d
IT Service Desk Analyst
PFD Food Services —Melbourne VIC
- Full-time
- Microsoft Outlook
- Salesforce
- Microsoft Office
- Health insurance
- Gym membership
Allocation Systems Support Analyst
Accent Group —Cremorne VIC
- Full-time
- Microsoft Excel
- Analysis skills
- Organisational skills
Quick Apply
13d
IT Helpdesk Technician
PCCube Technologies —Melbourne VIC
- $78,000 a year
- Customer service
- In-person
- Communication skills
- Travel reimbursement
- Parental leave
Quick Apply
3d
IT Onsite Support Specialist
WSP —Melbourne VIC
- Microsoft Outlook
- SharePoint
- IT
3d
Desktop & Network Support
Rextechnologies pty. limited. —Melbourne VIC
- From $29.95 an hour
- Weekend availability
- Customer service
- Microsoft Office
Quick Apply
9d
Manager, Technical Support – ANZ
SOTI Inc. —Mulgrave VIC
- Full-time
- Hybrid work
- Management
- Databases
- Analysis skills
Dynamics 365 CE Senior Technical Support Consultant
Fusion5 —Melbourne VIC
- Full-time
- Azure
- AI
- Communication skills
Quick Apply
ICT Service Desk Officer
Eastern Health —Box Hill VIC
- Full-time
- Microsoft Excel
- Customer service
- Communication skills
- Health insurance
- Employee assistance program
10d
Desktop Support Technician
MedHealth —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Customer service
- Organisational skills
- Health insurance
- Parental leave
Quick Apply
Technical NMR Support Officer
University of Melbourne —Parkville VIC
- $111,275 - $120,453 a year
- Full-time
- Engineering
- Bachelor's degree
- Health insurance
- Parental leave
IT Service Desk Analyst
MedHealth —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
- Health insurance
- Parental leave
Quick Apply
Data Center IT Support Engineer, MEL - DCO
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Computer Science
- AWS
- Bachelor's degree
Systems Administrator
Dyson Group —Bundoora VIC
- Full-time
- Azure
- Microsoft Office
- Leadership
Quick Apply
IT Support Engineer – Managed IT Services
Medical iT —Melbourne VIC
- Full-time
- Azure
- Customer service
- Administrative experience
ICT System and Field Technician
Integral Connection t/as Network Overdrive —Melbourne VIC
- $26,000 - $35,000 a month
- Part-time
- SQL
- SharePoint
Quick Apply
Desktop Support Officer - Education
Centorrino Technologies —Keilor North VIC
- $60,000 - $70,000 a year
- Full-time
- Management
- Communication skills
Quick Apply
L1 Helpdesk Technician (VIC)
Comwire IT —Prahran VIC
- Full-time
- Microsoft Access
- Azure
- Management
Quick Apply
Senior Technical Customer Support Engineer - Australia
ClickHouse —Melbourne VIC
- On call
- Remote
- Azure
- AWS
- AI
- Health insurance
Operations Support - Learning & Technical
Nationwide Group —Noble Park VIC
3d

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KMD Brands - ANZ Technical Support Specialist

KMD Brands, Rip Curl, Ozmosis, Kathmandu, Oboz
South Melbourne VIC

Apply Now

Job Details

Full-time
6 days ago

Benefits

Employee discount

Qualifications

Knowledge management
Management
Technical support
Communication skills

Full Job Description

Join Our Team at KMD Brands —ANZ Technical Support Specialist
Location: South Melbourne or Torquay, Australia
Brand: KMD Brands

Are you a hands-on IT professional who enjoys solving complex technical challenges, supporting large-scale retail operations, and driving technology improvements that make a real impact?

We're looking for an ANZ Technical Support Specialist to join our Technology team. This is an exciting opportunity for someone who thrives on troubleshooting, project delivery, and providing exceptional support across a fast-paced retail environment. You'll be the escalation point for our Service Desk, play a key role in new store openings and technology projects, and help shape the development of our Tier 1 support team.

With exposure across Australia, New Zealand, and eventually our broader global network, this role offers plenty of variety, technical challenge, and the opportunity to make your mark across a growing family of iconic outdoor brands.

Why You’ll Love Working With Us
At KMD Brands, we believe your job should enrich your life — not just fill your time. When you join our team, you get access to a range of genuinely valuable benefits:

A brand with purpose
We are B Corp certified — sustainability and people are at the heart of everything we do. Work for a business that prioritises protecting the planet and giving back.
Gear you’ll love at prices you’ll love more
Generous staff discounts across Kathmandu and Rip Curl. Access to additional perks across our wider brand family.
Grow with us
Meaningful career opportunities across stores, support offices, and distribution in Australia and New Zealand. Pathways into more departments.
A culture built on teamwork and adventure
Work alongside people who share your passion for the outdoors. Be part of a supportive, fun and inclusive team environment.

Reporting to the Global Service Delivery Manager, you'll provide advanced technical support across KMD Brands, managing Tier 1 escalations, complex service requests, and supporting store development projects and IT initiatives.
You'll split your time between day-to-day technical support and project delivery, working closely with internal teams, external partners, and retail stakeholders to ensure technology solutions are implemented smoothly and effectively.
As the primary IT contact for our South Melbourne and Torquay offices, you'll also take ownership of local site support and technology assets, while mentoring the Service Desk team and contributing to continuous improvement initiatives.

You will:

Act as the escalation point for complex Tier 1 Service Desk issues
Diagnose and resolve advanced hardware, software, networking, and retail systems problems
Support store openings, refurbishments, and technology implementations across ANZ
Partner with IT Project teams to deliver infrastructure and technology initiatives
Conduct site visits for installations, troubleshooting, project rollouts, and support requirements
Provide business-as-usual support for the South Melbourne and Torquay offices
Manage local IT assets and act as the primary technology contact for both sites
Create and maintain technical documentation, procedures, and knowledge articles
Coach and support Tier 1 team members through knowledge sharing and technical guidance
Collaborate with stakeholders across the business to improve service delivery and operational efficiency

What We’re Looking For…
You'll be a technically capable and customer-focused IT professional who enjoys balancing hands-on support with project-based work. You're a natural problem solver who can confidently tackle complex technical issues while building strong relationships across a diverse stakeholder group.

You'll bring:

Experience in a Service Desk, Technical Support, Systems Support, or similar IT role
Strong troubleshooting skills across hardware, software, networking, and Microsoft environments
Experience supporting retail technology environments and store-based systems
A proactive approach to problem solving and continuous improvement
Excellent communication skills and the ability to explain technical concepts to non-technical audiences
Experience working on IT projects, implementations, and deployments
Strong documentation and knowledge management skills
The ability to prioritise competing demands in a fast-paced environment
A collaborative mindset and passion for supporting and developing others

About KMD Brands…
KMD Brands is home to some of the world's most loved outdoor brands, including Kathmandu, Rip Curl and Oboz. Our purpose is to inspire and enable more people to enjoy the outdoors while creating positive outcomes for people and planet.

As a Certified B Corp, we're committed to using business as a force for good. From sustainability and innovation to creating great experiences for our customers and communities, we're focused on making a meaningful impact.

Whether we're opening new stores, improving existing ones or supporting our teams across the globe, we're united by a passion for adventure, collaboration and continuous improvement.

Ready to Start Your Next Adventure?
Ready to take the next step in your IT career? We'd love to hear from you. Apply now and join us on the journey.
Diversity, Inclusion & Belonging at KMD Brands
At KMD Brands, we believe that diversity makes us stronger. We’re committed to building an inclusive workplace where everyone feels valued, respected, and empowered to be themselves. We celebrate the unique backgrounds, experiences, and perspectives of our people — across age, gender, identity, race, sexual orientation, ethnicity, and physical and mental ability. We know that when our team reflects the communities we serve, we create better outcomes for everyone. We proudly acknowledge and pay respect to Tangata Whenua, the Indigenous Nations, First Peoples, and Custodians of the lands and waterways on which our brand head offices reside in Aotearoa New Zealand, Australia and the United States. Their enduring connection to land, waters, and culture continues to inspire and guide us.

Apply Now

Refine Your Search

technical support (bms & controls) | melbourne jobs in melbourne, vic

KMD Brands - ANZ Technical Support Specialist

IT Service Desk Analyst

Allocation Systems Support Analyst

IT Helpdesk Technician

IT Onsite Support Specialist

Desktop & Network Support

Manager, Technical Support – ANZ

Dynamics 365 CE Senior Technical Support Consultant

ICT Service Desk Officer

Desktop Support Technician

Technical NMR Support Officer

IT Service Desk Analyst

Data Center IT Support Engineer, MEL - DCO

Systems Administrator

IT Support Engineer – Managed IT Services

ICT System and Field Technician

Desktop Support Officer - Education

L1 Helpdesk Technician (VIC)

Senior Technical Customer Support Engineer - Australia

Operations Support - Learning & Technical

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