In-Demand Program coordinator social work Jobs in Brisbane Qld

Digital Community Coordinator
Auto & General Holdings —Toowong QLD
- Microsoft Excel
- Master's degree
- Organisational skills
- Work from home
- Parental leave
Quick Apply
Communications Coordinator - Content - PLMSP
Palladium Group, Inc. —Brisbane QLD
- Full-time
- Experience working with children
- Education
12d
NDIS Coordinator - Pine River
TheirCare —Lawnton QLD
- Up to $84,000 a year
- Part-time
- Experience working with children
- First Aid Certification
- Leadership
Marketing Coordinator
Journey Early Learning Careers —South Brisbane QLD
- Full-time
- Hybrid work
- CRM software
- Office
- Communication skills
- Employee assistance program
11d
OSHC Assistant Coordinator | Northgate
Helping Hands —Northgate QLD
- $39 - $42 an hour
- Part-time
- Experience working with children
- Leadership
- Paid training
- Health insurance
Quick Apply
Sales Coordinator & Compliance Officer
Wagners —Brisbane QLD
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Gym membership
Integrated Product Marketing Coordinator
Auto & General Holdings —Toowong QLD
- Marketing
- Financial services
- AI
- Work from home
- Parental leave
Quick Apply
3d
Lecturer (Internship Coordinator)
Griffith University —Nathan QLD
- $117,076 - $162,667 a year
- Full-time
- Clinic
- University
- Recruiting
- Work from home
- Parental leave
Quick Apply
11d
OSHC Assistant Coordinator I Chapel HIll
Helping Hands —Chapel Hill QLD
- $39 - $42 an hour
- Part-time
- Experience working with children
- Leadership
- Paid training
- Health insurance
Quick Apply
4d
Account Coordinator - Corporate & Industry Partnerships
CoStar Group —Brisbane QLD
- Full-time
- Sales
- AI
- Marketing
- Parental leave
OSHC Educator | Oxley
Helping Hands —Oxley QLD
- $27 - $38 an hour
- Part-time
- Experience working with children
- Leadership
- Communication skills
- Paid training
- Health insurance
Quick Apply
Office Coordinator
Corporate Travel Management —Brisbane QLD
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Communication skills
- Parental leave
- Employee assistance program
5d
Sessional Lecturer, Social Work
Ikon —Brisbane QLD
- Part-time
- Research
- Master's degree
- AI
Quick Apply
OSHC Casual Educator | Stretton
Helping Hands —Stretton QLD
- $33 - $47 an hour
- Morning shift
- Experience working with children
- Leadership
- Communication skills
- Paid training
- Health insurance
Quick Apply
2027 DXC Technology Graduate Program Australia
DXC Technology —Brisbane QLD
- Full-time
- In-person
- AI
12d
OSHC Assistant Coordinator I Stretton
Helping Hands —Stretton QLD
- $39 - $42 an hour
- Part-time
- Experience working with children
- Leadership
- Paid training
- Health insurance
Quick Apply
Operations Coordinator - Central Australia
Children's Ground —The Gap QLD
- $106,892 a year
OSHC Educator | Northgate
Helping Hands —Northgate QLD
- $27 - $38 an hour
- Part-time
- Experience working with children
- Leadership
- Communication skills
- Paid training
- Health insurance
Quick Apply
E7 International Technical Writer
Boeing RIV Site —Brisbane QLD
- Part-time
- Remote
- Communication skills
- Health insurance
- On-the-job training
13d
OSHC Casual Educator | Robertson
Helping Hands —Robertson QLD
- $33 - $47 an hour
- Morning shift
- Experience working with children
- Leadership
- Communication skills
- Paid training
- Health insurance
Quick Apply
10d

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Digital Community Coordinator

Auto & General Holdings -
Toowong QLD

Quick Apply

Job Details

Permanent

Benefits

Employee rewards program
Work from home
Parental leave
Gym membership
Transportation links
Paid volunteer leave
Insurance services

Qualifications

Microsoft Excel
Law
Content management systems
Tableau
Master's degree
SEO
Organisational skills
AI
Communication skills

Full Job Description

The role

Customers are asking questions everywhere. On YouTube, in comments. On social media, in DMs. In reviews, in forums, in community groups. You notice the patterns. Three customers asking the same thing means a content gap. Five using the same language means a keyword opportunity. A recurring misconception means a FAQ that needs updating. You flag it to the SEO and Content teams, and suddenly they're creating resources that customers actually need.

Do you love listening to what customers are really asking for and turning that into action?

As Budget Direct's next Digital Community Coordinator, you'll be the bridge between our customers and our teams. You'll monitor every comment, question, and piece of feedback across all community channels (social, reviews, forums, anywhere customers are talking) and spot patterns that matter. Then you'll translate those insights into actionable briefs for our SEO, Content, and LLM teams so they can create smarter, more helpful resources. In this role, you're not just collecting data. You're shaping how Budget Direct listens to and serves its customers.

Key responsibilities

Manage and activate audience interaction with digital content across owned and external platforms.
Capture and respond to community engagement (comments, questions, feedback) across various channels like YouTube, social media, external forums, reviews, and FAQs.
Translate community insights into actionable feedback for SEO, LLM, and Content teams to inform improvements in content, keywords, AI visibility, and on-page clarity.
Ensure business responses are timely, on-brand, helpful, and aligned with content intent.
Systematically capture user questions, misunderstandings, language patterns, and topics of interest from community interactions.
Support content distribution and amplification across social and community channels, including writing engaging post copy and encouraging discussion.
Maintain a structured log of recurring questions, emerging concerns, and customer terminology to inform FAQ modules, content updates, video scripts, and LLM workflows.
Contribute to digital authority and visibility by generating comments, shares, dwell signals, discussion signals, and brand interaction signals.
Provide weekly insights to the content library and briefing process regarding audience queries, content clarity, resonating topics, update needs, and brand sentiment.
Ensure all content and activities comply with legal and regulatory obligations, including the company's risk management framework and privacy laws (e.g., Privacy Act 1988), particularly concerning the collection, use, storage, and disclosure of personal information.

What experience you'll bring

Required:

2+ years of experience in community management, digital engagement, or social content roles.
Strong written communication skills with the ability to respond in a clear, helpful, and brand-aligned tone.
Proven ability to identify patterns in customer questions and feedback.
A deep understanding of social platforms and the digital ecosystem, and how digital content, SEO, and customer intent connect.
Proficiency in analysing large and disparate data sets (e.g., Excel, Sheets, Tableau).
Experience using various content management systems and social platforms.
Exceptional organisational skills with high attention to detail, capable of documenting and reporting structured insights.
A keen interest in the evolution of AI, search, and digital content ecosystems.
Excellent collaboration and stakeholder relationship management skills.
Strong process management and documentation skills.
Proactive, highly organised, and a strong team player.

Desired:

Experience working within a regulated industry (Insurance, Finance, Banking).

Our Perks

Location – Toowong

Close to a variety of public transport and easy parking options, the Toowong office has excellent end of trip facilities (including secure bike storage and showers), outdoor spaces and plenty of modern collaborative areas to work and connect with colleagues. Conveniently based at Toowong Village tower with views of the mountains and the Brisbane River, our location is only 4 km from the city and provides access to retail, restaurants and other amenities.

Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
Access to A&G’s employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including:
Personalised rewards and peer-to-peer recognition
Exclusive discounts and savings across more than 600 top retailers
A comprehensive recognition program that celebrates milestones and achievements—helping you feel valued every step of the way
Work flexibility - with options to work from home two days per week.
Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff
Grow with us - we’ve got learning and professional development opportunities to suit everyone.
Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

Quick Apply

Refine Your Search

program coordinator social work jobs in brisbane qld

Digital Community Coordinator

Communications Coordinator - Content - PLMSP

NDIS Coordinator - Pine River

Marketing Coordinator

OSHC Assistant Coordinator | Northgate

Sales Coordinator & Compliance Officer

Integrated Product Marketing Coordinator

Lecturer (Internship Coordinator)

OSHC Assistant Coordinator I Chapel HIll

Account Coordinator - Corporate & Industry Partnerships

OSHC Educator | Oxley

Office Coordinator

Sessional Lecturer, Social Work

OSHC Casual Educator | Stretton

2027 DXC Technology Graduate Program Australia

OSHC Assistant Coordinator I Stretton

Operations Coordinator - Central Australia

OSHC Educator | Northgate

E7 International Technical Writer

OSHC Casual Educator | Robertson

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