In-Demand Software support analyst | application | Jobs in Melbourne, Vic

ICT Business Analyst
Perfekt —Melbourne VIC
- Software troubleshooting
Product Support Analyst - Salesforce
MYOB —Melbourne VIC
- Hybrid work
- Salesforce
- AI
- SDLC
- Parental leave
4d
Service Desk & Desktop Analyst
MEGT Australia —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Customer service
- Communication skills
- Health insurance
- Parental leave
5d
Platform Administrator
Department of Education —Melbourne City Centre VIC
- Full-time
- Computer science
- Salesforce
- Administrative experience
6d
Product Owner
Cm3 —Melbourne VIC
- Full-time
- No degree
- Agile
7d
Analyst (PBMC)
BioAgilytix —Melbourne VIC
- Full-time
- Laboratory
- Management
- Writing skills
Quick Apply
4d
Senior Credit Analyst
Judo Bank —Melbourne VIC
- $7,000 - $11,000 a month
- Full-time
- Microsoft Excel
- Finance
- Master's degree
- Health insurance
- Dental insurance
Quick Apply
Technical Business Analyst (12 Month Contract), VIC
Chubb —Docklands VIC
- Full-time
- Writing skills
- SQL
- Analysis skills
7d
ICT SYSTEMS TEST ENGINEER
SkillQuest —Truganina VIC
- $75,000 - $85,000 a year
- Full-time
- Computer Science
- Databases
- Analysis skills
- Parental leave
- Professional development assistance
Quick Apply
Associate AI Engineer
Karbon —Melbourne VIC
- Azure
- Doctoral degree
- Computer Science
- Annual leave
- Parental leave
Quick Apply
Technical Data Steward
City FM Australia —Mulgrave VIC
- Full-time
- Hybrid work
- Computer Science
- Master's degree
- Administrative experience
Quick Apply
Mainframe Software Developer
Accenture —Melbourne VIC
- Full-time
- Computer Science
- DevOps
- SQL
ServiceNow Consultant
GQI Consulting Pty Ltd —Melbourne VIC
- $110,000 - $150,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Analysis skills
- Bachelor's degree
Quick Apply
1d
Solutions Architect, APAC
PMY Group —Melbourne VIC
- Remote
- Azure
- Computer Science
- DevOps
L2 Systems Analyst, SaaS Operations, Officer
State Street —Melbourne VIC
- Full-time
- Management
- Customer service
- Administrative experience
Configuration Analyst
BMT —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Engineering
- Microsoft Office
- Employee assistance program
Quick Apply
Salesforce Developer
Accenture —Melbourne VIC
- Full-time
- Salesforce
- DevOps
- APIs
Test Lead - Employment Information Kit
ConnectEast —Ringwood VIC
- Part-time
- Azure
- Management
- DevOps
- Employee assistance program
Lead Salesforce Developer
Department of Justice and Community Safety —Melbourne City Centre VIC
- $142,790 - $191,084 a year
- Full-time
- Salesforce
- Case management
- Software development
System Analyst Lead - Employment Information Kit
ConnectEast —Ringwood VIC
- Part-time
- SQL
- No degree
- Leadership
- Employee assistance program

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software support analyst | application | jobs near melbourne, vic

ICT Business Analyst

Perfekt -
Melbourne VIC

Apply Now

Job Details

Qualifications

Data modelling
Incident management
Software troubleshooting
Microsoft Exchange
ITIL
VMWare

Full Job Description

Explore your Future With Us.

ICT Business Analyst (Managed Services)

Do you have a genuine passion to be part of a growing team?
Are you able to understand internal and external clients’ needs and provide technical solutions?
Looking for a new challenge to really use these talents?

At Perfekt we are a fast-growing IT Services Company that has a primary focus in Infrastructure technologies encompassing

Networking
Security
Data Management
Backup/DR
Virtualisation – VMware/Microsoft
Data Centre / CLOUD Solutions
Exchange/Messaging
Managed Services

An ICT Business Analyst (Managed Services) is predominantly a post-sale, service delivery role that work with customers to formulate ICT support and production system requirements, develop ICT support and production system plans and documentation, review and evaluate existing ICT support and production systems, and design and modify ICT support and production systems to meet business needs. An ICT Business Analyst (Managed Services) also solves problems and provides technical expertise and direction in support of support and production systems and process improvements, diagnoses and resolves complex system problems.

Responsibilities & duties

1. Work with customers to formulate and document requirements for support and production systems

2. Identify, investigate, and analyse support and production system processes, procedures, and work practices

3. Identifying and evaluating inefficiencies and recommending optimal business practices, and support and production system functionality and behaviour

4. Create user and training documentation, and conducting trainings and handovers

5. Plan, design, build, configure, commission, and maintain systems, taking responsibility for configuration management and overall operational readiness of support and production systems, especially environments with multiple operating systems and configurations, and provides troubleshooting and fault-finding services for systems problems.

6. Analyse, develop, interpret, and evaluate complex system design and architecture specifications, data models and diagrams in the development, configuration, and integration of support and production systems.

7. Research, analyse, evaluate and monitor systems for ICT infrastructure to ensure integrated system platforms are configured to operate at optimal performance

8. Assess and recommend improvements to network systems and integrated hardware, software, communications and operating systems

9. Provide specialist skills in supporting and troubleshooting hardware, software and systems problems and emergencies

10. Install, configure, test, maintain and administer new and upgraded systems, software database applications, virtual and physical systems, and servers

11. Recommend corrective action plans and improvements in the resolution of non-compliance with standards detected across the managed systems

12. Liaise with hardware and software vendors where required for systems problem resolution and drive these to conclusion

13. Create, perform and collaborate in dailies, weeklies and monthlies scheduled activities including reports, updates, meetings and trainings

14. Troubleshooting, upgrading and providing service support to communication infrastructure systems including but not limited to compute, storage, network, cloud, backups and recovery, security and disaster recovery and business continuity

15. Optimize and automate internal systems to improve the manage services activities efficiency

16. Problem and incident management utilising tools and ITIL Framework

17. Provide training, and knowledge transfer for the customers and Managed Services team members

18. Self-education during free time.

19. Attend training and complete all product/vendor systems certifications as requested.

On offer is a generous negotiated salary package commensurate with qualifications, experience and capacity to do this and any future role.

Apply Now

Refine Your Search

software support analyst | application | jobs in melbourne, vic

ICT Business Analyst

Product Support Analyst - Salesforce

Service Desk & Desktop Analyst

Platform Administrator

Product Owner

Analyst (PBMC)

Senior Credit Analyst

Technical Business Analyst (12 Month Contract), VIC

ICT SYSTEMS TEST ENGINEER

Associate AI Engineer

Technical Data Steward

Mainframe Software Developer

ServiceNow Consultant

Solutions Architect, APAC

L2 Systems Analyst, SaaS Operations, Officer

Configuration Analyst

Salesforce Developer

Test Lead - Employment Information Kit

Lead Salesforce Developer

System Analyst Lead - Employment Information Kit

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