JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Role Overview:
Proactively supervising the day-to-day activities to ensure that the centre is operating to the optimum, with maintenance, capital works and deliveries being performed with minimal disruptions to the tenants, customers and stakeholders.
The priority at all times should be:
The health, safety and security of all visitors and occupants.
The presentation and performance of the property, and
The implementation of client strategies.
Accountabilities:
Implementation and Management of key service contracts to the site including, but not limited to:
Cleaning
Security
Waste
Travelator/Lift
HVAC
Fire protection
Car park management
Other services related to the retail centres
Cleaning – supervise cleaning staff to maintain the standards required by the client including daily inspections of all areas and weekly inspections with the contractor representative
Maintenance – ensure that the various systems, plant and equipment, surface finishes, structure and surrounds are correctly serviced to the manufacturer’s specifications. Carry out minor maintenance tasks and cleaning tasks as required.
Preventative Maintenance – in consultation with the client, prepare specifications and preventative maintenance schedules for a rolling twelve month plan to ensure all areas are maintained to the highest standards.
Budgets – responsible for building and managing the annual Opex Budget and actively contributing to the budgeting and business planning process for the property. Ensure that the services purchased will be within the budgeted cost and that where there are deviations the Centre Manager is informed of these prior to the expense being committed to.
Management of Contractors – ensure all contractors satisfy the insurance requirements as required under the company’s Public Liability Policy. Ensure all work of contractors conforms with Work Safe procedures and all legislation. Written notice of rectification service shortcoming is required.
The use of the nominated work order management system to manage reactive maintenance tasks.
Reporting – complete reporting within the JLL operational management systems.
Tender of Contracts – In consultation with the Centre Manager, periodically re-tender service agreements and contracts.
Flexible Availability – The Operations Manager will maintain flexible availability for urgent after-hours matters, with scheduling coordinated through the Centre Manager to ensure appropriate coverage and work-life balance.
Customer Service – address relevant customer complaints promptly and effectively. Liaise with business proprietors and management in providing guidance and support with health and safety issues.
Support the Marketing Manager with the set up and delivery of onsite activities.
Risk Management – Ensure implementation and completion of the JLL accepted risk management program requirements to meet the agreed KPI
Ensure all staff and contractors are inducted and receive up to date site specific training.
Investigate and report on accidents and incidents on the property and carry out remedial work to prevent similar occurrences.
Be alert to any action, incident or equipment failure that compromise public safety and security and take action to remedy as soon as possible.
Capital Works – Ensure implementation and completion of the client capital works program requirements to meet the agreed KPI.
Sustainability – Ensure implementation and completion of the client sustainability requirements.
Work Place Health and Safety Legislation – ensure that all operations and maintenance functions conform to Building Code of Australia and other relevant statutory accountability including the use of the JLL contractor management systems CM3 & SINE.
Security – supervise the security contractor and ensure the retail precinct is a safe environment for customers, contractors and staff.
Be aware of unacceptable behavior by persons in the centre and work to reduce incidents of such.
Required Qualifications, Skills & Experience:
Extensive experience in property / facilities / project management related fields.
Demonstrated knowledge of building technical services, especially HVAC, fire protection and electrical services.
Ability to deal with a variety of complex issues concurrently, within tight operational deadlines.
Goal oriented and focused on meeting performance targets.
Excellent client service and communication skills.
Ability to work well in a team environment.
Sound computer skills including Microsoft suite of products.
Be punctual, well presented, helpful and reliable at all times.
Training & Development:
Achieve agreed training and development targets per calendar year.
Attend at least three internal EOS events per calendar year.
Assist the Team with achieving Key Performance Indicators and Management Agreement Targets.
Key Result Areas:
Meet assigned KPI targets
Provide superior client services
Contribute to growth of company
Enhance own professional and personal skills
Meet assigned financial targets
Team development
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
