In-Demand Microsoft systems support analyst Jobs in Melbourne, Vic

Service Desk Analyst
Cabrini Health —Malvern VIC
- $76,515 - $80,000 a year
- Full-time
- Management
- Software troubleshooting
- Customer service
12d
Service Desk Analyst (Asahi Beverages)
Asahi Beverages —Southbank VIC
- From $4,500 a month
- Full-time
- Customer service
- In-person
- Communication skills
- Employee stock purchase plan
- Health insurance
Quick Apply
Senior IT support analyst
Millennium —Mulgrave VIC
- Full-time
- Azure
- SharePoint
- Communication skills
12d
Cybersecurity Analyst
Yooralla —Melbourne City Centre VIC
- $15,800 a year
- Full-time
- Azure
- Analysis skills
- Communication skills
- Parental leave
- Employee assistance program
IT Analyst
Southern Metropolitan Cemeteries Trust —Springvale VIC
- Part-time
- Café
- Communication skills
- Parental leave
Client Services - Implementation Specialist – Analyst (Melbourne)
Cybersource Payment Solutions Pty Ltd Australia —Melbourne VIC
- Full-time
- Computer science
- Management
- Computer Science
4d
Systems & Materials Reconciliation Analyst
Service Stream —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
2d
Risk & Controls Analyst
Link Group —Docklands VIC
- Hybrid work
- Financial services
- Parental leave
- Employee assistance program
Service Desk Analyst (Fixed term)
St Vincent's Health Australia —Melbourne VIC
- Full-time
- Management
- Communication skills
- Employee assistance program
IT Service Desk Analyst
CBP Lawyers —Melbourne VIC
- Full-time
- Microsoft Access
- Management
- Customer service
- Gym membership
Senior System Setup & Integration Analyst
ADP —Cremorne VIC
- Microsoft Excel
- Microsoft Office
- SQL
Facilities Data Analyst
Kmart —Chadstone VIC
- Microsoft Excel
- Communication skills
- Parental leave
4d
Product Support Analyst
D2L —Melbourne VIC
- Weekend availability
- Computer science
- Computer Science
- CAD
- Tuition reimbursement
- Referral program
Quick Apply
Product Integrity Analyst, Calculations
Link Group —Docklands VIC
- Microsoft Excel
- Data analysis skills
- SQL
- Parental leave
- Employee assistance program
Implementation Lead, AI & Automation
Link Group —Docklands VIC
- Hybrid work
- Financial services
- AI
- Communication skills
- Parental leave
- Employee assistance program
Business Analyst
Benefact Group —Southbank VIC
- Monday to Friday
- Hybrid work
- Microsoft Office
- Analysis skills
- Financial services
- Annual leave
- Parental leave
Quick Apply
People & Culture Analyst
Bank Australia —Collingwood VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
- Parental leave
- Gym membership
8d
IAM Practitioner
Computershare —Melbourne VIC
- Full-time
- Analysis skills
- Employee stock purchase plan
- Work from home
Configuration Analyst
BMT —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Engineering
- Microsoft Office
- Employee assistance program
Quick Apply
Technical Data Steward
City FM Australia —Mulgrave VIC
- Full-time
- Hybrid work
- Computer Science
- Master's degree
- Administrative experience
Quick Apply

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microsoft systems support analyst jobs near melbourne, vic

Service Desk Analyst

Cabrini Health -
Malvern VIC

Apply Now

Job Details

Full-time
$76,515 - $80,000 a year
12 days ago

Benefits

Salary packaging

Qualifications

Management
Software troubleshooting
SCCM
BMC Remedy
Customer service
Enterprise software
Microsoft Exchange
Microsoft Office
ITIL
IT support
ServiceNow
Working with Children Check
Citrix
Communication skills
Workday
VPN

Full Job Description

Service Desk Analyst

Permanent Full Time 38 hours per week
Based at Mt Waverley with rotating 24/7 roster support

Salary $76,515 - $80,000 + super

About the role

Join Cabrini Health as a Service Desk Analyst and become a key part of a collaborative IT team supporting critical healthcare services across the organisation. In this hands-on role, you will provide first-line technical support to internal staff and external customers, resolving a broad range of hardware, software and system-related issues to ensure seamless day-to-day operations. Working within a fast-paced healthcare environment, you will troubleshoot and resolve technical incidents, manage service requests from start to finish, and contribute to continuous improvements across service delivery and knowledge management.

Key responsibilities:

Deliver first-line technical support to employees and external customers via phone, email and chat
Troubleshoot and resolve issues relating to operating systems, software applications, hardware and connectivity
Accurately log, document and manage support requests within the ticketing system
Escalate complex incidents to senior technicians or specialised support teams where required
Maintain detailed documentation of troubleshooting steps, resolutions and customer interactions
Assist with provisioning and support of desktop, laptop and mobility devices
Contribute to the development and maintenance of IT knowledge base articles and support documentation
Participate in a 24 x 7 rotating roster, including after-hours support as required

What we’re looking for

Tertiary qualification in Information Technology or related discipline, or equivalent industry experience
Experience working within a Service Desk or IT support environment
Familiarity with ITIL concepts and ITSM platforms such as ServiceNow, Service Manager, CA Service Desk or Remedy
Strong customer service and interpersonal communication skills
Demonstrated analytical and problem-solving abilities
Experience supporting endpoint devices and Microsoft software products
Troubleshooting experience across:
- Windows 10 and Windows 11
- Microsoft Office 2016 and Office 365
- Active Directory, Microsoft Exchange and SCCM
- Remote Desktop, Citrix, MFA products and VPN
Ability to work autonomously and manage competing priorities effectively
A proactive and collaborative approach to teamwork and continuous learning

Desirable experience

Experience supporting healthcare or enterprise applications such as:

Electronic Medication Management (EMM)
Workforce Planning systems
Workday
Dimensions
Patient Administration Systems (PAS)
IPharmacy
Charm

Why Join Cabrini?

As a not-for-profit Catholic health service, Cabrini is committed to supporting our people both professionally and personally through a range of benefits, including:

Salary packaging up to $18,550 tax free annually
Access to a range of staff benefits including retail offers, discounted hospital services and savings on eligible private health fund services
Ongoing professional development and career progression opportunities
A supportive, mission-led and values-based workplace culture

Interested? To view further information about the role click here for the position description.

Does this sound like your new role? Bring your skills and enthusiasm to Cabrini Health and help optimise the patient experience and health outcomes for our community.

Cabrini Health acknowledges the importance of creating a work environment that is welcoming, safe, equitable and inclusive for people of all backgrounds and abilities. Inclusion is core to our mission.

As part of our commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

Working for Cabrini

Cabrini Health is a Catholic, private, for-purpose health service located in Melbourne’s southeast. Inspired by the mission and ethic of care of the Cabrini Sisters, providing quality, compassionate care to our community for more than 75 years.

There is something special about Cabrini Health. Our highly skilled staff and specialists incorporate clinical research, innovative models of care and state-of-the-art technology to deliver the best possible care and outcomes for our patients. We demonstrate our mission to serve our community through outreach programs that support asylum seekers, provide healthcare in rural communities and in underdeveloped countries.

Our size, reputation and growth strategy ensure genuine opportunities for our people to learn, grow and realise potential.

Our values: Compassion - Integrity - Courage - Respect

MANDATORY FOR ALL NEW STAFF TO CABRINI

Employment with Cabrini Health will be based on satisfactory background checks such as professional references, National Police Check, vaccinations for annual Influenza plus a Working with Children Check (WWCC) may also be requested. Vaccination for COVID-19 is highly recommended.

Apply Now

Refine Your Search

microsoft systems support analyst jobs in melbourne, vic

Service Desk Analyst

Service Desk Analyst (Asahi Beverages)

Senior IT support analyst

Cybersecurity Analyst

IT Analyst

Client Services - Implementation Specialist – Analyst (Melbourne)

Systems & Materials Reconciliation Analyst

Risk & Controls Analyst

Service Desk Analyst (Fixed term)

IT Service Desk Analyst

Senior System Setup & Integration Analyst

Facilities Data Analyst

Product Support Analyst

Product Integrity Analyst, Calculations

Implementation Lead, AI & Automation

Business Analyst

People & Culture Analyst

IAM Practitioner

Configuration Analyst

Technical Data Steward

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